Balise Subaru of Hadley

The problem with my A/C was easily fixed for free by changing the clutch and replacing a loose screw. Steve Lewis recommended replacing my entire A/C system, which would have cost me over $3,000. changing the clutch and replacing a loose screw. Steve Lewis recommended replacing my entire A/C system, which would have cost me over $3,000. More

The price gouging for a cabin filter is insane. One time the guy asked me condescendingly if I wanted to change my cabin filter (I live on a dirt road in the country), and knowing how much of a mar One time the guy asked me condescendingly if I wanted to change my cabin filter (I live on a dirt road in the country), and knowing how much of a mark-up they charge, I said I would do it myself. The guy took that to mean they would do it and changed it. I NEVER let the team touch my tires because they always blow out valves. This time the team didn't clear my maintenance screen from blasting that I need a tire rotation each time I start the car. I change my tires every six months, so this is super irritating. For real, this is the last straw. Also, the price of a SYNTHETIC oil change increased by 25%. Nope. More

I had made an 10am appointment and was told it would take 30 minutes. After an hour and a half my car was finally brought in, once in the shop my service only took 25 minutes. If someone had acknowledged the 30 minutes. After an hour and a half my car was finally brought in, once in the shop my service only took 25 minutes. If someone had acknowledged the wait, or simply told be they were behind I would understand but I was left waiting in the waiting room just shy of 2 hours for an oil change. More

Prompt, helpful and always very nice to deal with! Good quality work as well. Thanks! Good quality work as well. Thanks! More

They are alway friendly and helpful and straight forward with explaining the services.They are on time with minimal wait time.The waiting area is always clean and comfortable and well stocked with drinks. with explaining the services.They are on time with minimal wait time.The waiting area is always clean and comfortable and well stocked with drinks.I travel an hour and it is well worth it to get quality service I can trust .I’ve been a customer for well over 8 years and always satisfied with my cars and services More

An hour and a half plus for an oil change when I had a scheduled appointment? Not good! scheduled appointment? Not good! More

Rich Grono was very knowledgeable and helpful with my purchase. He made sure I got the vehicle I wanted with the options I wanted in a timely manner. Excellent service and attention from Rich! purchase. He made sure I got the vehicle I wanted with the options I wanted in a timely manner. Excellent service and attention from Rich! More

Pleople were very nice, waiting area comfortable, my car was serviced and handled well. I left there happy! was serviced and handled well. I left there happy! More

I was grossly misled about tire replacement policy and was not advised to replace dangerously worn tires in a timely fashion. To top it off, I was given a wildly expensive repair estimate; I had the same was not advised to replace dangerously worn tires in a timely fashion. To top it off, I was given a wildly expensive repair estimate; I had the same work done elsewhere for more than a $1,000 less. I wrote the service manager and have never heard back. I will steer well clear of their service department going forward. More

The service dept was great. Met with the finance person who was very informative. Thanks Met with the finance person who was very informative. Thanks More