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Balise Subaru of Hadley
Hadley, MA
3,379 Reviews
You are a member of our Subaru family
At Steve Lewis Subaru you can expect to feel like part of the family. Our dealership is a family-owned, award-winning, one stop shop for your lifelong Subaru adventure. We love what we do because our main focus is making our customers happy.
Subaru is a perfect fit for any lifestyle. At Steve Lewis Subaru, we are focused on building and maintaining relationships with our customers and fulfilling their wants and needs. We are different from other dealerships because we genuinely have your best interest in mind and won't put pressure on you - choosing a car is all about the experience, we agree!
We put in the hard work so you don't have to
Winning DealerRater's Dealer of the Year Award and/or Consumer Satisfaction Award every year since 2013 and now 2019, has us here at Steve Lewis Subaru looking forward to what the future holds for our dealership. Having held many events and charities over the years, we have raised over $250,000 for our local community. Approximately $125,000 of that went to our local schools. We would not be able to achieve this without our amazing customers!
Quality staff and service
We know how important it is to hire staff that shares our passion for Subaru and what that entails. Helping local businesses, caring about customers, promoting a happy and inviting work environment are all things you will learn to expect from our staff here at Steve Lewis Subaru. Check out our Staff page!
We stand behind Subaru
Subaru is a quality brand known for its award-winning vehicles. Subaru is doing many things to help the environment and promotes a healthy, happy, outdoor lifestyle. As people continue to realize the many benefits of choosing Subaru, Subaru continues to unveil new and exciting features, vehicles, technologies, and much more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,379 reviews
May 18, 2022
Lewis Subaru helped us with our Forester's erratic back hatch. The internal button does not always work. A software update helped but it's still unpredictable. hatch. The internal button does not always work. A software update helped but it's still unpredictable. More
by ese43
Verified CustomerEmployees Worked With
Benny Cruz
May 17, 2022
Best customer service in the valley! Jessie and the rest are the frontline when you walk in with car problems. You can be sure you’ll be a happy Subaru customer when you drive off the lo Jessie and the rest are the frontline when you walk in with car problems. You can be sure you’ll be a happy Subaru customer when you drive off the lot. No more car problems! They fix them all! More
by ANASOUSA101
Employees Worked With
Jessie In service dept. Hadley MA
May 16, 2022
Replace headlight. Everyone in service dept. is friendly, helpful and professional. Looking forward to picking up my new 2022 Forester. Vikki Volpe Everyone in service dept. is friendly, helpful and professional. Looking forward to picking up my new 2022 Forester. Vikki Volpe More
by JOHNWYO29
Employees Worked With
Benny Cruz
May 16, 2022
Always excellent service at Steve Lewis Subaru! Quick in and out, awesome staff, no pressure, Jesse & Brandon in the Service office are amazing. They always take great care of me and my car! Custom Quick in and out, awesome staff, no pressure, Jesse & Brandon in the Service office are amazing. They always take great care of me and my car! Customer for life More
by TASHA RICH
Employees Worked With
Jesse, Brandon , Benny Cruz, Terra Hondrogen
May 14, 2022
I would not bring my Subaru legacy anywhere else for service.The Service dept is friendly and helpful to deal with . They are honest and always inform me when additional repairs are needed. They let me service.The Service dept is friendly and helpful to deal with . They are honest and always inform me when additional repairs are needed. They let me know what needs fixing right away and what can be done later. This past week, the car needed to stay at the dealership for 5 hours. I got a free loaner to use for the day that was clean and fun to drive. All the service and repairs were completed by 3 PM. I am confident of a safe, well-functioning car after having it serviced at Steve Lewis. More
by robertalojko
Employees Worked With
Benny Cruz
May 12, 2022
Received an appt very quickly, given a lovely loaner, and service performed quickly. Another reason for 5 stars: Had a slight billing problem that was corrected immediately and courteously. Jesse S. has been service performed quickly. Another reason for 5 stars: Had a slight billing problem that was corrected immediately and courteously. Jesse S. has been a long time very professional service rep, and I know I can always go to him for help. More
by CANOE2HD
Employees Worked With
Jesse Szewczyk, Benny Cruz, Terra Hondrogen
May 12, 2022
I am glad that I chose this dealership despite the extra distance to get there. I had heard negative comments about other dealerships and nothing but positive with Steve Lewis Subaru. My experience with t distance to get there. I had heard negative comments about other dealerships and nothing but positive with Steve Lewis Subaru. My experience with the purchase was matched by the excellent service I recently received. Great loaner, too. They discovered that I needed new brake pads (I forgot to mention the vibration and replaced them without needing new rotors. I went down a steep hill today with no vibration. Nice! And they even "detailed" the vehicle. Thank you Jesse for everything. More
by ctt.toyota
Employees Worked With
Jesse S.
