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Balise Subaru of Hadley

Hadley, MA

Overview
Reviews
Vehicles
4.8
3,379 Reviews
You are a member of our Subaru family At Steve Lewis Subaru you can expect to feel like part of the family. Our dealership is a family-owned, award-winning, one stop shop for your lifelong Subaru adventure. We love what we do because our main focus is making our customers happy. Subaru is a perfect fit for any lifestyle. At Steve Lewis Subaru, we are focused on building and maintaining relationships with our customers and fulfilling their wants and needs. We are different from other dealerships because we genuinely have your best interest in mind and won't put pressure on you - choosing a car is all about the experience, we agree! We put in the hard work so you don't have to Winning DealerRater's Dealer of the Year Award and/or Consumer Satisfaction Award every year since 2013 and now 2019, has us here at Steve Lewis Subaru looking forward to what the future holds for our dealership. Having held many events and charities over the years, we have raised over $250,000 for our local community. Approximately $125,000 of that went to our local schools. We would not be able to achieve this without our amazing customers! Quality staff and service We know how important it is to hire staff that shares our passion for Subaru and what that entails. Helping local businesses, caring about customers, promoting a happy and inviting work environment are all things you will learn to expect from our staff here at Steve Lewis Subaru. Check out our Staff page! We stand behind Subaru Subaru is a quality brand known for its award-winning vehicles. Subaru is doing many things to help the environment and promotes a healthy, happy, outdoor lifestyle. As people continue to realize the many benefits of choosing Subaru, Subaru continues to unveil new and exciting features, vehicles, technologies, and much more.
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315 Russell St

Hadley, MA

01035

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Showing 3,379 reviews

May 03, 2022

Excellent service, quick oil change, waiting area bright and welcoming with refreshments if needed. Very friendly service representatives that inform you of potential repairs needed More

by FRANCESRAHILLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
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May 04, 2022 -

Balise Subaru of Hadley responded

Frances, Thank you so much for your excellent service review! We are so glad that Benny and Terra had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

May 03, 2022

Service people are friendly, however, the prices are exorbitant! Not sure how much more I will be extending my business to the service department. More

by EANTONEL
Recommend Dealer
No
Employees Worked With
Benny Cruz, Terra Hondrogen
Report | Print
May 07, 2022 -

Balise Subaru of Hadley responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Clark General Manager

May 03, 2022

I was taken on time staff was very friendly and the wait for the service being conducted was very short. More

by CJIM5794
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
i don't remember.
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May 04, 2022 -

Balise Subaru of Hadley responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

May 02, 2022

Service was efficient. Also, I enjoyed talking with Dina in sales. She explained my lease return options well. More

by jcala6
Recommend Dealer
Yes
Employees Worked With
Dina Paras
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May 04, 2022 -

Balise Subaru of Hadley responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dina met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

May 01, 2022

Hands down one of the easiest, quickest, and friendliest dealer I have ever dealt with ever! More

by chamilton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kane 5 stars, David Hanks
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May 02, 2022 -

Balise Subaru of Hadley responded

Thank you so much for your kind words for our team here at Steve Lewis Subaru, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

April 30, 2022

Quick in and out for unscheduled 36,000 mile service. Very easy and convenient. Keep up the good work! More

by bcjaffee2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Report | Print
May 02, 2022 -

Balise Subaru of Hadley responded

Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

April 29, 2022

It was ok, they should bring back a tv in the waiting area, it is needed More

by RFEAKES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Report | Print
Apr 29, 2022 -

Balise Subaru of Hadley responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

April 29, 2022

Took my car in for a sudden problem. Waited while they diagnosed the problem, and it turned out to be something that was going to take a while. They gave me a loaner so I didn't have to More

by MTSNOW4SKI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Not listed and I don't know the name, but excellent
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Apr 29, 2022 -

Balise Subaru of Hadley responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

April 29, 2022

Great to deal with, Rich was very responsive to our calls. Will do business agaon More

by EDJR0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Rich Grono
Report | Print
Apr 29, 2022 -

Balise Subaru of Hadley responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

April 28, 2022

Very efficient, always friendly and willing to answer any questions. On this occasion I was out within 15 minutes of my scheduled appointment time! More

by CHRISCATUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Report | Print
Apr 28, 2022 -

Balise Subaru of Hadley responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Chris, and we're happy to hear that we met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

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