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Balise Subaru of Hadley

Hadley, MA

Overview
Reviews
Vehicles
4.8
3,379 Reviews
You are a member of our Subaru family At Steve Lewis Subaru you can expect to feel like part of the family. Our dealership is a family-owned, award-winning, one stop shop for your lifelong Subaru adventure. We love what we do because our main focus is making our customers happy. Subaru is a perfect fit for any lifestyle. At Steve Lewis Subaru, we are focused on building and maintaining relationships with our customers and fulfilling their wants and needs. We are different from other dealerships because we genuinely have your best interest in mind and won't put pressure on you - choosing a car is all about the experience, we agree! We put in the hard work so you don't have to Winning DealerRater's Dealer of the Year Award and/or Consumer Satisfaction Award every year since 2013 and now 2019, has us here at Steve Lewis Subaru looking forward to what the future holds for our dealership. Having held many events and charities over the years, we have raised over $250,000 for our local community. Approximately $125,000 of that went to our local schools. We would not be able to achieve this without our amazing customers! Quality staff and service We know how important it is to hire staff that shares our passion for Subaru and what that entails. Helping local businesses, caring about customers, promoting a happy and inviting work environment are all things you will learn to expect from our staff here at Steve Lewis Subaru. Check out our Staff page! We stand behind Subaru Subaru is a quality brand known for its award-winning vehicles. Subaru is doing many things to help the environment and promotes a healthy, happy, outdoor lifestyle. As people continue to realize the many benefits of choosing Subaru, Subaru continues to unveil new and exciting features, vehicles, technologies, and much more.
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315 Russell St

Hadley, MA

01035

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Showing 3,379 reviews

April 26, 2022

The service department is always prompt and knowledgeable. Jesse and his team is very accommodating and willing to help customers. Waiting area is comfortable. More

by DOWNATTHEBEACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Report | Print
Apr 26, 2022 -

Balise Subaru of Hadley responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

April 26, 2022

They didn’t send the tire scan until after they changed the tires, or I would have said no. They didn’t notice a wheel bearing was breaking and I ended up back in the next day, waiting for hours. At least More

by Megana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse
Report | Print
Apr 30, 2022 -

Balise Subaru of Hadley responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Clark General Manager

April 26, 2022

My car salesman was very patient and had a lot of expertise when it came to selling me my forester. More

by KINCAIDOLIVIAT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Scott Lunt, Ryan Spahl
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Apr 27, 2022 -

Balise Subaru of Hadley responded

Thank you for choosing Steve Lewis Subaru, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Clark General Manager

April 26, 2022

Excellent knowledgeable salesman Rich, told them what I wanted, no pressure and delivered perfectly. Very happy More

by TRAVELINTIM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Hanks, Rich Grono
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Apr 27, 2022 -

Balise Subaru of Hadley responded

Thanks for sharing your thoughts about your experience with Rich here at Steve Lewis Subaru. We appreciate your business and hope to see you again soon! Joe Clark General Manager

April 25, 2022

Very helpful, Tyler (the salesman) was extremely knowledgeable about all the vehicles I looked at and the service department is great as well. More

by kevingirard26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Tyler Griswold
Report | Print
Apr 26, 2022 -

Balise Subaru of Hadley responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Steve Lewis Subaru! Joe Clark General Manager

April 25, 2022

Brandon, Jesse and the service dept team are always very helpful, friendly and knowledgeable. I've been bringing my car into Steve Lewis for servicing since I bought it back in 2013. Would recommend these More

by DAS
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Report | Print
Apr 26, 2022 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Clark General Manager

April 25, 2022

Brandon and the team were just great for my 30,000 mile maintenance visit. I was able to easily book my appointment online. They processed everything quickly. They were friendly, energetic, and very effici More

by LCOLLIGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon, Benny Cruz
Report | Print
Apr 26, 2022 -

Balise Subaru of Hadley responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

April 25, 2022

They correctly diagnosed my problems and performed the necessary repairs in a timely manner. Great service. More

by ZOOMERJON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Apr 26, 2022 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

April 25, 2022

Super fast, friendly service! I was in and out in under thirty minutes for my oil change. Definitely will be going back. More

by SLANUCHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Report | Print
Apr 26, 2022 -

Balise Subaru of Hadley responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

April 25, 2022

Service is prompt and professional, my consultant explained everything that was to be performed on my vehicle. More

by CHRIS.ORMAI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Report | Print
Apr 26, 2022 -

Balise Subaru of Hadley responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

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