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Balise Subaru of Hadley

Hadley, MA

Overview
Reviews
Vehicles
4.8
3,379 Reviews
You are a member of our Subaru family At Steve Lewis Subaru you can expect to feel like part of the family. Our dealership is a family-owned, award-winning, one stop shop for your lifelong Subaru adventure. We love what we do because our main focus is making our customers happy. Subaru is a perfect fit for any lifestyle. At Steve Lewis Subaru, we are focused on building and maintaining relationships with our customers and fulfilling their wants and needs. We are different from other dealerships because we genuinely have your best interest in mind and won't put pressure on you - choosing a car is all about the experience, we agree! We put in the hard work so you don't have to Winning DealerRater's Dealer of the Year Award and/or Consumer Satisfaction Award every year since 2013 and now 2019, has us here at Steve Lewis Subaru looking forward to what the future holds for our dealership. Having held many events and charities over the years, we have raised over $250,000 for our local community. Approximately $125,000 of that went to our local schools. We would not be able to achieve this without our amazing customers! Quality staff and service We know how important it is to hire staff that shares our passion for Subaru and what that entails. Helping local businesses, caring about customers, promoting a happy and inviting work environment are all things you will learn to expect from our staff here at Steve Lewis Subaru. Check out our Staff page! We stand behind Subaru Subaru is a quality brand known for its award-winning vehicles. Subaru is doing many things to help the environment and promotes a healthy, happy, outdoor lifestyle. As people continue to realize the many benefits of choosing Subaru, Subaru continues to unveil new and exciting features, vehicles, technologies, and much more.
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315 Russell St

Hadley, MA

01035

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Showing 3,379 reviews

April 19, 2022

Bill was 489. 80 for a 30,000 mile service appt. We told the service dept, that we only had 25,000 miles on the car and did not want the 30,000 mile service. Some More

by WGLENDON
Recommend Dealer
No
Employees Worked With
People were nice and helpful.
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Apr 29, 2022 -

Balise Subaru of Hadley responded

Thank you for reaching out to us with your contact information. A representative from our dealership will be in touch with you soon. Again, our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to see if we can turn this situation around for you. Joe Clark General Manager

April 19, 2022

Steve Lewis always provides excellent and professional service. I appreciate having them on my team. More

by whitecl
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
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Apr 19, 2022 -

Balise Subaru of Hadley responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

April 18, 2022

I was happy Jesse made sure I did not have to pay for my cracked catalytic converter. More

by PROCHE37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
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Apr 18, 2022 -

Balise Subaru of Hadley responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

April 18, 2022

Quick service, friendly staff, great accommodations when service will take a longer period of time. More

by sarahmasscara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Report | Print
Apr 18, 2022 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

April 18, 2022

I waited an extremely long time for what I was told was immediately identified as a minor settings error. More

by rhbyfl
Recommend Dealer
No
Employees Worked With
Brandon
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Apr 29, 2022 -

Balise Subaru of Hadley responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Clark General Manager

April 18, 2022

Worked great to get my payments down to ware I could get the car. Thanks. More

by bruschi59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Gerry, Tyler Griswold, Roger Dugas
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Apr 19, 2022 -

Balise Subaru of Hadley responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Steve Lewis Subaru! Joe Clark General Manager

Apr 19, 2022 -

bruschi59 responded

My email is bruschi59@yahoo.com

April 18, 2022

I appreciate a service department that gives me an appointment and completes the work as they advertised. They are friendly, professional and look out for my best interest. I have all of my service wo More

by WALTERDL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen, Ryan Spahl
Report | Print
Apr 19, 2022 -

Balise Subaru of Hadley responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

April 18, 2022

Great service. Very quickly. All reps were very friendly and overall the experience was great. More

by randallstewart14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clark, David Hanks, Michael Teixeira, Benny Cruz, Terra Hondrogen, Ryan Spahl, Jack Walczak, Jason Bastia
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Apr 18, 2022 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Clark General Manager

April 17, 2022

The service team at this dealership always looks out for our best interest when working on our car. More

by brianshfd1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Axton, Terra Hondrogen
Report | Print
Apr 18, 2022 -

Balise Subaru of Hadley responded

We appreciate your business and our team looks forward to serving you again soon! Joe Clark General Manager

April 15, 2022

Jesse was clear about the problem the service department found and his explanation was helpful in terms of my making the decision to go ahead with the repair. He was completely professional throughout our More

by BLIEBER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jesse Szewzik
Report | Print
Apr 18, 2022 -

Balise Subaru of Hadley responded

Thank you for choosing Steve Lewis Subaru, your feedback and rating mean a lot to us. We're glad Jesse was able to help, and we hope to see you again! Joe Clark General Manager

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