Balise Subaru of Hadley

It is not uncommon to listen to an ad or commercial from a dealership expressing their concern about customer satisfaction but it has not been my experience until working with Joe Clark and staff that I hav a dealership expressing their concern about customer satisfaction but it has not been my experience until working with Joe Clark and staff that I have experienced the above in the purchase of a vehicle. I initially purchased a used vehicle that had engine difficulties that were unknown to me or the dealership upon purchase of the vehicle. From the beginning the dealership expressed that they would do the right thing and they did!!! I was given a loaner vehicle for use during the interim period and when the vehicle's engine could not be fixed, we decided to purchase a new vehicle. Joe and Peter worked with me and Henry,the service manager followed up and provided me with information along the way. I can only say that the end result was the most positive experience that I have experienced and I will add that every staff member was courteous at every point in the saga. The integrity of folks at Steve Lewis is outstanding and my wife and I are completely satisfied with the outcome due to the dedication and collaboration that we experienced. Thanks! Mike More

I just purchased a new Suburu legacy and I'm very happy with it. The blue tooth is clear and when I listen to books on tape, it instantly connects to the book on my phone or iPad. I originally purcha happy with it. The blue tooth is clear and when I listen to books on tape, it instantly connects to the book on my phone or iPad. I originally purchased a Suburu because I'm nervous to drive in the snow and AWD is amazing if you visit friends in the Hilltowns. I especially would like to thank Griffin Paquette for helping me pick out the car that suited me best. Though her job is internet sales, she was there to take me on a test drive and show me a car that both met my needs and color choice. Also thanks to Joe Clark and Myron Callender who walked me through the finance labyrinth with intelligence, warmth and humor. The Steve Lewis Staff are phenomenal. More

Dave was a great help and by far the friendliest salesman I've ever come across. Someone that can just talk to you honestly and never once made me feel pressured to buy. I'd recommend Dave and Steve Lewis to I've ever come across. Someone that can just talk to you honestly and never once made me feel pressured to buy. I'd recommend Dave and Steve Lewis to anyone More

Kim Nall is a very well trained salesperson. She is friendly, thorough, and very knowledgeable about her business. She goes the extra mile for you in all aspects. I had a problem with one of my seatbel friendly, thorough, and very knowledgeable about her business. She goes the extra mile for you in all aspects. I had a problem with one of my seatbelts and she right away took me to the service dept. and introduced me to the service person and explained my problem. He was also very knowledgeable and corrected the problem without me having to return. Thanks to all. More

We worked with Peter last year when we bought a Subaru Forester. When we decided to trade it in early, we contacted Peter immediately due to our great experience last year. It turns out Peter has been p Forester. When we decided to trade it in early, we contacted Peter immediately due to our great experience last year. It turns out Peter has been promoted, so he introduced us to Gus, who also provided a great experience. More

Knew Todd Gerry from previous car purchases experiences. Todd was very receptive to our wishes and requirements for a new Forester. He was very forthcoming with pricing and availability of the car we wanted Todd was very receptive to our wishes and requirements for a new Forester. He was very forthcoming with pricing and availability of the car we wanted. Once we decided on our purchase, Todd was very helpful guiding us through the whole purchase process. He made it a point to introduce us to service personnel and people in the parts department. We would certainly recommend Steve Lewis and Todd to others looking to purchase a reliable auto. More

I really feel that my needs and interests were heard and accommodated from the beginning. My experience was not nerve-wracking like I had feared but friendly and polite. I felt that I was helped and not "p accommodated from the beginning. My experience was not nerve-wracking like I had feared but friendly and polite. I felt that I was helped and not "pushed into" anything I did not choose or could not afford. My sales representtive did not rush me; on the contrary, Todd was very attentive and patient. More

Jose went the extra mile to get my car inspected on time! Myron got me an excellent rate and made the financial part easy! It was pleasure to buy my car at Steve Lewis Subaru. Myron got me an excellent rate and made the financial part easy! It was pleasure to buy my car at Steve Lewis Subaru. More

I have purchased 2 used vehicles since March 2012 from John Acadia and I have found him to be easy to work with. He is helpful and while you can tell he would like to upsell you some he is happy to make John Acadia and I have found him to be easy to work with. He is helpful and while you can tell he would like to upsell you some he is happy to make sure you get the right fit for you. The thing that was less than awesome was that it took us close to 4 hours each time to test drive 2 or 3 vehicles (maybe 15 min each at max) 15 min to decide on the which one we liked so maybe 75 minutes to make the decision then another almost 3 hours of haggling with the sales mgr to finally get into the paperwork. Perhaps I'm just a pain when buying but after about 2 1/2 or 3 hours in the dealership I'm just ready to leave and walk away. Nice guys with a nice selection, fair prices but SLOW. More

I had a great experience at Steve Lewis Subaru. Going to buy a car has never been so fun. Larry Flakes was my sales person, and he was great! Never felt like I was being pressured or forced into the purchas buy a car has never been so fun. Larry Flakes was my sales person, and he was great! Never felt like I was being pressured or forced into the purchase. He took the time to find out what I wanted and delivered it within minutes of asking. Great service and great atmosphere at Steve Lewis Subaru. If you want to buy a car and have fun while doing it, go see Larry Flakes. More