Balise Subaru of Hadley

Larry was extremely knowledgable on the Subaru line, as well as friendly. We had done our homework and he solidified everything we had researched. He put us at ease with our purchase. Larry exhibits a leve well as friendly. We had done our homework and he solidified everything we had researched. He put us at ease with our purchase. Larry exhibits a level excellence in customer service not seen in this line of business. More

After scheduling an appointment to have a recall addressed ( I made the appt 2+ weeks ahead of time) along with and oil change (that was only $47 for conventail oil), they not only called everyone i addressed ( I made the appt 2+ weeks ahead of time) along with and oil change (that was only $47 for conventail oil), they not only called everyone in to take a staff photo (that only took 25 minutes). I then waited with a 3 year old in the waiting room for 110 minutes then was told that they didn't have the recalled parts "there has been quite a run on those this week! You can just stop by tomorrow I'm sure it's not a big deal". During the nearly 2 hours I asked how things were coming with my car several times and was told you should be out of here soon. How or who didn't check to see if you have a recalled part when there is an appt. scheduled needing that part is beyond me. It's not like I decribed a mysterious rattle or mysterious squeak when I made the appointment. I have since gotten 3 more mailing about this same recall so clearly this isn't getting back to Subaru corporate. The next day my wife was able to get it the recall taken care of but I had to swap vehicles for a business trip. Please check my other review to see how often the service department falls FAR short of reasonable expectations. I purchased my first Subaru from Brattleboro Subaru (then Stacy Subaru) and always had great service from Nate and his crew! If you are in Western Mass, go somewhere else! The sales team is not bad, slow, but not bad and John Acadia is a cool guy so buying is ok but service is worse than expletives can describe. More

Everyone I spoke with at Steve Lewis was very helpful and friendly. Dave was great to work with and was very knowledgable. I plan on returning for future services. friendly. Dave was great to work with and was very knowledgable. I plan on returning for future services. More

We were very happy from the moment we were greeted at the door on our first visit to the dealership. Gus Erskine was our sales rep and he was friendly, professional, knowledgable and very helpful. His way of door on our first visit to the dealership. Gus Erskine was our sales rep and he was friendly, professional, knowledgable and very helpful. His way of working with us was part of the reason we chose to buy from Steve Lewis. Myron Callender was very thorough and professional as he helped us through the mounds of paperwork involved and explaining what each document was. And Peter Lustenberger went over the final paperwork when we picked the car up. He was also very friendly and did his best to make the document signing as painless as possible. Overall, it was a good experience buying this car and we would recommend Steve Lewis Subaru to our friends. More

We just purchased a new Outback from John Acadia. John was very personable and helpful... he made our purchase easy and memorable. :-) We would absolutely refer friends & family to John! ...and Steve Le was very personable and helpful... he made our purchase easy and memorable. :-) We would absolutely refer friends & family to John! ...and Steve Lewis Subaru. More

I bought a Subaru impreza and the experience was great. All of the staff I dealt with were extremely friendly, helpful and people I felt I could trust. I would definitely recommend Steve Lewis Subaru to an All of the staff I dealt with were extremely friendly, helpful and people I felt I could trust. I would definitely recommend Steve Lewis Subaru to anyone who is looking to buy a car, and I plan on coming back for future cars. More

I thought they should have been more knowledgeable about the fact they did not have title for first car considered. Meant a quick decision had to be made at the time. Also thought I should not have to get the fact they did not have title for first car considered. Meant a quick decision had to be made at the time. Also thought I should not have to get car inspected, should have been done by the dealership More

Felt welcome walking into the dealership, Dave was very friendly and willing to help. He worked closely with management to get me an excellent deal on a new Subaru WRX, they allowed me to trade in my Ponti friendly and willing to help. He worked closely with management to get me an excellent deal on a new Subaru WRX, they allowed me to trade in my Pontiac and it's value acted as the down payment on the WRX which was very convenient. Overall it was a good, if long, experience. I'd highly recommend Steve-Lewis to any friend looking for a new or used Subaru. More

We had done some research on the Subaru Outback and had stopped by a dealer in our town to check it out. The experience left a lot to be desired. Our neighbor then suggested we drive up to Steve Lewis. stopped by a dealer in our town to check it out. The experience left a lot to be desired. Our neighbor then suggested we drive up to Steve Lewis. He had purchased a car there and was very pleased. We met John Acadia in the lot, and ultimately (to our surprise) ended up buying a car that very same day. John's friendly approach, knowledge of his product, eagerness to please, and attention to detail actually made the experience a pleasure! Everyone we encountered was pleasant and helpful. We won't hesitate to recommend the dealership, and especially, John. More

Everyone at Steve Lewis Subaru was very friendly and helpful. I wasn't planning on purchasing a Subaru that day, but they had such a perfect car for me in stock that it changed my mind about buying a c helpful. I wasn't planning on purchasing a Subaru that day, but they had such a perfect car for me in stock that it changed my mind about buying a car that day. John took the time to show me everything in and outside of the car, and explain how Subarus work, so I felt confident making the purchase. The finance department was also very helpful in finding an affordable loan and really took the time to explain every single charge that was part of the purchase, and explained everything I was signing-I've never experienced that before. I will definitely buy a car from Steve Lewis Subaru again. More