Balise Subaru of Hadley

This is the second new vehicle that I purchased from Steve Lewis. I have referred several people that purchased vehicles from this dealership. I find the dealership friendly and honest. My entire experi Steve Lewis. I have referred several people that purchased vehicles from this dealership. I find the dealership friendly and honest. My entire experience from Jesse opening the door with a funny greeting to Kerry making the financial piece stress free was pleasant. Jesse was kind, knowledgable and non threatening. He did little things that made my life easier. He cancelled my old plates an helped me order my subaru badges. He helped me to understand the new technology including synching my IPhone. He even called me the same night to see if I had any more questions. I will continue to be a loyal Steve Lewis customer! More

I had a great experience at Steve Lewis. Our sales person was Peter Lustenberger. Peter is a great listener and has an easygoing way about him which is nice when you are embarking on what can be a stressful was Peter Lustenberger. Peter is a great listener and has an easygoing way about him which is nice when you are embarking on what can be a stressful experience! He answered all of our questions and it's obvious that he genuinely likes Subaru's which means a lot when you are making an investment in a new car. All the folks at Steve Lewis were really friendly. They seem to work as a team and to really take pride in where they work. I would definitely recommend both him as well as the dealership to anyone looking for a new car. More

I had an excellent experience with David Hanks before, during and even after the sale! I now feel like I am part of a community or family rather than just a customer. during and even after the sale! I now feel like I am part of a community or family rather than just a customer. More

I can in all honesty rate this the best car buying experience I ever had! Thanks to Larry Flakes! He is top of the line. experience I ever had! Thanks to Larry Flakes! He is top of the line. More

I gave the rating I gave because from the moment we arrived at the dealership we were treated as "special". From the salesman who cheerfully opened the door, to Todd Gerry, the salesman who sold us th arrived at the dealership we were treated as "special". From the salesman who cheerfully opened the door, to Todd Gerry, the salesman who sold us the car. I was especially happy with Myron, the financial person, who made the final experience--the payment--very pleasant. This is by far the best dealership in the Pioneer Valley. Top to bottom. More

David Hanks, and your team were true gentlemen, above and beyond anything that my wife and I expected, or received at any surrounding dealerships. I had no real intention to buy a Subaru, I was just window beyond anything that my wife and I expected, or received at any surrounding dealerships. I had no real intention to buy a Subaru, I was just window shopping anywhere that my csx supplier discount was offered. David absolutely sold me the right car before I left that afternoon. Thanks again to David and everyone involved at Steve Lewis Subaru! More

Went knowing what I wanted. What I got was more than expected. A new car plus people who went out of their way to make it all happen. I will definitely reccomend them to others. expected. A new car plus people who went out of their way to make it all happen. I will definitely reccomend them to others. More

David was incredibly knowledgeable and completely non-"pushy". He listened to what we wanted, and found it for us. The car we ended up wanting was not on his lot, but he secured it from another dea non-"pushy". He listened to what we wanted, and found it for us. The car we ended up wanting was not on his lot, but he secured it from another dealer in a matter of minutes.I have never been more comfortable buying a new car - and I've had several good experiences buying Subarus from other dealers - this was the best. Dave's lack of pushiness is even more notable in that we were in a desperate position - our 2009 Subaru had been totalled 5 days earlier - we wanted a 5-speed, 5-door Impreza, and there are very few anywhere in the New England area. We were up front about this, so it would have been easy for him to really pressure us, as we *had* to get a car, and were not playing games about what we wanted. I know this isn't what you're "supposed" to do with a car dealer, but I'm not a wheeler-dealer - Dave's lack of high pressure, knowing all this, is even more impressive. I hope this encourages anyone else who is not a haggler-type! More

My experience with Peter Lustenberger and Steve Lewis Subaru was positive from the time I walked into the dealership to my driving away with a new Impreza. I could sight many platitudes about Peter suc Subaru was positive from the time I walked into the dealership to my driving away with a new Impreza. I could sight many platitudes about Peter such as bright, friendly, respectful, knowlegeable, listening skills, honest and a great passion to make the deal work for both of us. However, it was a situation a week after I bought the car that is the the reason for this note. I made a very poor parking decision pulling into a local coffee shop and really twisted the front wheels. I could not get the key and steering wheel to engage and went into a mild panic. I called the dealership and spoke to Peter and he said don't worry he would be right over. He was there in a flash and corrected the situation instantly (key and wheel at same time, presto it was fixed). I was able to make a scheduled appointment and my original take on Peter was affirmed. I have found in the past that mostl dealers are your buddies until you drive off the lot. This was truly customer loyalty and it made a great impression on me. Peter took the time on a busy Saturday to help me out. Thanks. Rob Ricej More

Met with Jesse and went thru the sales procedure thru a purchsse of a Subaru Outback. There were a couple of glicthces but probaby my fault as my hearing is not that good and I may have missed some points purchsse of a Subaru Outback. There were a couple of glicthces but probaby my fault as my hearing is not that good and I may have missed some points but we worked thru it ok. Also, went thru the financing procedure with Myron and we came to acceptable terms. I had corresponce with Griffin and Holly on the internet and that is how I got into to see Jesse. More