Balise Subaru of Hadley

We searched the internet for over 3 months to find a car. We always came back to the Subaru because of great value, style, standard equipment ,like all wheel drive and fuel enconomy. The 2013 Impreza Sport We always came back to the Subaru because of great value, style, standard equipment ,like all wheel drive and fuel enconomy. The 2013 Impreza Sport Limited had all we wanted and more! The Dealership & sales person (John Acadia) are the best! We have bought new cars in the past however this was the best experience we have had. We recommend this dealership to anyone wishing to buy a car with no hassel and complet satisfaction. More

Todd Gerry did an excellent job of helping us pick out a car. We were undecided as to which model to choose and he skillfully answered all our questions about the different models. When it came time for us car. We were undecided as to which model to choose and he skillfully answered all our questions about the different models. When it came time for us to make a decision he gave us space and time to think it over and did not push or rush our decision. He was very pleasant. Overall the dealership was fantastic. More

We are so grateful for our new Subaru Legacy that we leased from Steve Lewis Subaru. We also appreciated the respect, expertise, courtesy and honesty with which we were treated by Gus Erskine and the re leased from Steve Lewis Subaru. We also appreciated the respect, expertise, courtesy and honesty with which we were treated by Gus Erskine and the rest of the staff at the dealership. We recommended the dealership to our son-in-law who then bought a Subaru Forester from Gus. More

We encountered some difficulties at the beginning, but were able to resolve it later on. Joe Clark is a man of his words. I respect his honesty and appreciate his service. were able to resolve it later on. Joe Clark is a man of his words. I respect his honesty and appreciate his service. More

Great experience. A nice group of hard working people that were knowledgeable, kind, and helpful. It was a much more pleasant experience than past car dealers. that were knowledgeable, kind, and helpful. It was a much more pleasant experience than past car dealers. More

I received the most gracious and helpful assistance at this dealership that I have ever experienced. Jesse was a boon to my overall purchasing a good used vehicle. Any and all questions were fully answe this dealership that I have ever experienced. Jesse was a boon to my overall purchasing a good used vehicle. Any and all questions were fully answered. More

This is our third sales experience with Steve Lewis. David Hanks put my wife in her first Forester, a lease, and she swore she'd never drive anything else. A few years later Dave put her in another For David Hanks put my wife in her first Forester, a lease, and she swore she'd never drive anything else. A few years later Dave put her in another Forester and actually got her monthly payment down by $25!!! This level of service and dedication to the customer is what brought me to Steve Lewis and Dave Hanks when my employer dropped the "company car" program. I couldn't buy new at this time but Dave showed me a sweet used Forester which I took out for a test drive. I was sold! After having driven my wifes car on occasion I knew about the quality and comfort of the Subaru. The fact that it was a one owner vehicle and that it was immaculate didn't hurt my decision to buy. I know that Steve doesn't bring substandard cars onto his lot. My wife is jealous of my used car now because it has the Premium Package like her first Forester,as well as an after factory installed remote start! We will be back and we wouldn't go to any other dealer or any other salesman! Steve Lewis and Dave Hanks ROCK! Thank you! David McGowan More

I purchased a new 2013 Subaru Outback in February 2013 and could not be happier with the purchase. I was unexpectedly in the market for a new car and stopped at a Subaru dealership at the recommendation o and could not be happier with the purchase. I was unexpectedly in the market for a new car and stopped at a Subaru dealership at the recommendation of my family. I had not initially considered a Subaru as my new vehicle but after my first test drive and experience at Steve Lewis Subaru, it was a top contender. Peter was the sales associate who helped me through the entire process and was excellent. I did not know what type of vehicle I wanted to buy at the beginning of the process, Peter showed me the different vehicles and helped me decide which one was right for me and my son. Peter understood my needs and was able to explain the advantages and disadvantages to the different vehicles and options. I appreciated that he was willing to communicate with me through email and text. That might seem like a small thing, but I work nights and that made the process much easier for me. I also appreciated that he was patient and understanding when I brought my four year old, aka wild-child, with me for a test drive. He handled that fiasco very well! He even has a drawer full of snacks just in case kids are around. I never felt rushed or felt that I was being pressured into a vehicle that was not going to meet my needs. Kerry handled the financing portion of the purchase. Everything went smoothly and I did not have to worry about a thing. No hidden surprises. Customer service was obviously the first priority at this dealership. No bad gut feeling that I was talking with a sleazy car dealer like some of the other dealerships in the area I visited. Every time I walked through the door, I was immediately greeted by the nearest employee who asked if I was looking for someone specifically or if they could help me with something. Everyone was friendly and professional. I was impressed that the friendly office competition between the staff was about customer service quality and satisfaction, not about sales. Between the great loyalty programs and customer satisfaction priority, it is clear they strive to make customers for life and not just focus on this month's bottom line. I will be recommending Peter and Steve Lewis dealership to my friends and family in the future with any hesitation. I haven't talked about the actual vehicle in this review because it is supposed to be about the dealership, but do not let that fool you. I love my Outback too! More

Steve Lewis Subaru redefined my concepts about car dealerships! Truly, Steve Lewis Subaru is a family. When I walked in, I felt like I was being welcomed by a united team, confident in their products, dealerships! Truly, Steve Lewis Subaru is a family. When I walked in, I felt like I was being welcomed by a united team, confident in their products, caring for each other, and extending every possible courtesy to their customers. There is a real sense of heart in every aspect of this dealership. What the Steve Lewis Team did not know when I walked in was that my grandfather and my father had run many successful dealerships in the Boston area. I have early memories of my father explaining to me how to buy a car, what to look for, and how to avoid being "taken advantage of," especially as a woman. While both my grandfather and my father have passed away, I am certain that they both would give Steve Lewis Subaru five stars. I felt deeply respected, my needs and wishes were heard and the team surpassed my highest expectations in service, taste, and enthusiasm. Not only would my family be proud of the brilliant and safe Subaru I drove off their lot, I know they would be proud of seeing such an exceptional dealership thriving in Western Mass. In addition to my profoundly positive experience with my new Subaru, I must share that Steve Lewis Subaru also helped me trade in my old Subaru. During this process, I was met with friendliness, and such a high degree of professionalism. Having an eye for scrutiny, as well as a background being in many different service departments, I can share with absolute certainty that Steve Lewis Subaru has the cleanest, the most upstanding, and the most proficient service staff I have ever encountered. The concrete floors were kept to immaculately pristine condition, and even though the service orders were making the staff work long hours, everyone had smiles on their faces and genuinely seemed happy and energized to be there. After every visit, the team at Steve Lewis Subaru would call me to make certain that my experience was excellent. They succeed on every level, and left me feeling a warmth I had never experienced at any vehicle dealership. I would like to close with a story describing one of the many moments when the staff at Steve Lewis Subaru went above and beyond their duties. In addition to my own fitness business, which makes me aware and appreciate extraordinary customer service wherever I go, I am also an artist. During one of my visits at Steve Lewis Subaru, the rain in the Pioneer Valley poured down in biblical proportions. I had a painting in the back of my vehicle, and I needed to bring it to the back of my new Subaru. Normally, I would cover the canvas with a bag and make the transition as quickly as possible, and hope for the best. One of the valets saw what I was trying to do, and immediately jumped in my Subaru and drove it closely to where my painting was. He opened the tail gate and as carefully as a fine arts dealer would, he transferred my painting safely from vehicle to vehicle keeping it completely dry! I was in awe of his excellent service and caring. As I shared, Steve Lewis Subaru is a family. My experience with this dealership left me not only feeling like I had visited a happy and successful home, but I felt like I was also a part of this family. More

This is the second car I have bought at Steve Lewis Subaru through John Acadia. He provided excellent customer service both times with a genuine disposition. He really listened to what I wanted and nev Subaru through John Acadia. He provided excellent customer service both times with a genuine disposition. He really listened to what I wanted and never pushed me into something that strayed from my goals. He offered realistic and honest suggestions to help me make decisions. The process was easy and stress free. I received the exact car in which I was interested in 3 days. I was granted the requested value of my trade in car and treated fairly. The finance manager clearly stated my options and reviewed my package. I have and will continue to service my vehicle there and am always greeted with a smile and friendly conversation. I would recommend this dealer highly to others and am very pleased with my experience. More