Balise Subaru of Hadley

Kim Nall was personable, knowledgable, and helpful. She even invited and responded to my phonecalls on her day off, and I'd recommend her wholeheartedly. even invited and responded to my phonecalls on her day off, and I'd recommend her wholeheartedly. More

Refreshing to know that honest, kind people still exist in the auto industry! Open 7 days! Very accommodating hours. Excellent price, excellent inventory selection, excellent experience! in the auto industry! Open 7 days! Very accommodating hours. Excellent price, excellent inventory selection, excellent experience! More

Kim was very knowledgeable about the features of the model that I was interested in. She was able to answer all of my questions and did a great job of acquainting me with how things worked when I picke model that I was interested in. She was able to answer all of my questions and did a great job of acquainting me with how things worked when I picked up the car. More

Jesse was a pleasure to work with. He listened to what we were looking for, and got us the cars at the price we needed. He has even contacted us after the purchase to make sure we were happy with the car we were looking for, and got us the cars at the price we needed. He has even contacted us after the purchase to make sure we were happy with the cars, which we are. I highly recommend working with Jesse. More

Peter Lustenberger is a superb salesman , friendly, helpful, attentive and quickly answered all my questions and dealt with my concerns. Excellent references for restaurants, too. Comes highly recomme helpful, attentive and quickly answered all my questions and dealt with my concerns. Excellent references for restaurants, too. Comes highly recommended! More

The staff were friendly, curteous, and very respectful. I appreciated the openess shown by Dave in explaining the pros and cons between vehicles as well as in discussing purchase price. appreciated the openess shown by Dave in explaining the pros and cons between vehicles as well as in discussing purchase price. More

I never bought a new car before. I've had used Suburu's and drove an outback at work, but when my Toyota finally started to need work, I remembered feeling safe with AWD. I contacted their website to acqu and drove an outback at work, but when my Toyota finally started to need work, I remembered feeling safe with AWD. I contacted their website to acquaint myself with their new cars, within hours Griffin Paquette called me from Internet services to see if I needed more help with lingering questions. She was so helpful, I decided to visit there the next day. I was met at the door by John Acadia. Griffin came by too. I test drove three cars while John filled me in from interior to engine facts. When I got into the Impreza, I knew I wanted it. After that I met Mike and Myron and the paper work, loan and negotiations flew by. A few years back I got a dog. While walking my dog in NYC, people started to talk to me, pet my dog, share dog stories. It was like that when I went to a party driving my new car. Many knew Steve Lewis Suburu and words like friendly, family and honesyt was thrown around. Like getting a dog, I realized there's a happy club of Suburu owners in town too. Anyway the experience was positive. I didn't have buyers remorse for a second. I just have a safe feeling in a lovely car. More

Peter Lustenberger was a pleasure to work with. He was interested in me as a person and not simply a potential client. The entire process was made easier by having worked with him. interested in me as a person and not simply a potential client. The entire process was made easier by having worked with him. More

This was my first car purchase from a dealer, and it was a great experience. I had been planning on buying a new car in about six months, and to get rid of my very old Honda Accord ('93), which I no longer a great experience. I had been planning on buying a new car in about six months, and to get rid of my very old Honda Accord ('93), which I no longer trusted for long trips. But a family emergency had me combing the Internet for a new set of wheels sooner than I expected, and shortly afterward I was taking a drive by Steve Lewis Subaru late one Sunday, just to look. Peter Lustenberger was on his way home but stopped to talk with me. He was very friendly and a good listener. He emphasized that they were a no pressure dealer and gave me his card. About a week later I went back and decided on a used 2010 Mazda3 which was listed at a good price, and was in great shape. The fact that the dealer provides a free Carfax report up front was very helpful. Peter was pretty low key about pushing the sale, and let me look at everything I wanted to on the car. He had no trouble with me financing it through my own credit union, and was happy to wait while I slept on the decision and considered some details about the transaction. They took care of all the paperwork, licensing, etc., and even threw in a few perks, including shampooing the front seat (it had a small stain, being a used car after all, which I hadn't even noticed). A nice touch. Myron, the business manager, was quick and efficient and friendly. It was a totally pain-free experience. I love the car, got it at a good price (at just about the average of Edmunds and Nada estimates), they picked me up from home, and was driving it two days after my first test drive. I did all the insurance and financing in a few phone calls, and didn't have to go to the RMV. Although I didn't do a trade-in, Peter gave me good advice about selling or disposing of my clunker. This dealership clearly has a reputation-based, relationship-based business strategy, which I appreciate -- not to mention a tire loyalty program that I benefited from right away. Peter clearly likes working there and was easy to relate to. If you are nervous about a first-time dealer experience (like I was), go see Peter at Steve Lewis Subaru! More

I live in Stamford CT and went to the local Subaru dealership to look at a WRX, which was in my general price range and had the features I was looking for in a new car. I was left to wait around and f dealership to look at a WRX, which was in my general price range and had the features I was looking for in a new car. I was left to wait around and finally they told me that I couldn't drive one because it was on another lot, which was basically only 100ft away from the office. I drove right by it when I left. I was visiting friends in Northampton a few days later and knew that there was a Subaru dealer nearby. I called and spoke to John. I was on a tight time schedule, and he had the car waiting for a test drive when I arrived - much appreciated. The test drive experience was great, he took me thru everything in a nice clear way, did not try and convince me of anything or hard sell. He then worked with his team to get me in the right price and payments that I could live with. This all happened in a matter of a few short hours. I wanted a few items put on the car, roof rack and a turbo gauge, and he got that done for me quickly. John then arranged a driver to handle all the registration etc for the car and bring it down to me and pick up my trade in vehicle a few days later. It could not have been easier or more convenient. I am very very happy that I got the car thru John and the team at SL. More