Balise Subaru of Hadley

Didn't like the other subuaru dealer in the area so I drove a little farther and purchased a new car here. Probably could have negotiated the price down a little more but otherwise my wife and I were sat drove a little farther and purchased a new car here. Probably could have negotiated the price down a little more but otherwise my wife and I were satisfied with the experience. More

My experience with Steve Lewis Subaru has been extremely favorable. On my first visit, Gus was helpful, informative, and attentive to what I was looking for. On my second visit, Gus was off that day so I favorable. On my first visit, Gus was helpful, informative, and attentive to what I was looking for. On my second visit, Gus was off that day so I worked with Dave. The transition was seamless. From our first meeting through pickup, Dave provided answers to all of my questions, allowed as much time as I needed for test drives, and made sure everything was set up and demonstrated to my satisfaction before I drove the car off the lot. He followed up within 24 hours to see if I had any questions. Great sales team. More

Jesse was great so helpful! The first time I ever got a car where the sales person showed me how to use everything before I drove off! car where the sales person showed me how to use everything before I drove off! More

I was apphensive going into the venture of purchasing a "new" USED car. I was looking for a car with low mileage, lower price, well maintained, and had a good after sale services. Even though I had tight p "new" USED car. I was looking for a car with low mileage, lower price, well maintained, and had a good after sale services. Even though I had tight price range Jesse Bilodeau did his best to match me up with a quality car that was in my limited price range. We settled on a 2006 Honda Civic. Now it was up to the men in the finance office to assist me in finding a bank to finance. They sent out seven different requests. And then sucess! From there is was clear sailing. They folks at Steve Lewis did the rest. Tags, title, insurance information, inspection and finally I drove away in my "new" USED car. I believe without their assistance this car search would be a nightmare. I am happy to say, that I have already reccommended Steve Lewis Subaru to several co-workers and family members. THANK YOU FOR A GREAT PURCHASING EXPERIENCE! Marilyn Sims More

Todd was fantastic to work with. We had quotes from several local and one regional dealer, and Steve Lewis was happy to match them. We even showed up at the regional dealership and found out we had dri several local and one regional dealer, and Steve Lewis was happy to match them. We even showed up at the regional dealership and found out we had driven an hour and a half for a pure bait and switch - so we grumbled our way back to Hadley hoping that Todd and Steve Lewis would still match the price they gave us (which the other dealership didn't). They were happy to, even though the car wasn't in stock. As soon as we committed to the purchase, which was well below what we would have considered fair, they retreated to the manager's office and started making phone calls. We were warned it may take 3-5 weeks to find a base model in stock, but they managed to find one in a neighboring state and had it driven down within two days. There was no upselling, pressure or sketchy sales tactics - and we saw plenty of all of those during our fairly long search. We picked up the car today along with a coupon for a $1 oil change. Todd was friendly throughout, and very straight-forward - we couldn't recommend him, or Steve Lewis, more. More

I had a great experience at Steve Lewis. I was browsing online for cars and had already heard good things about this dealer. When I went to look at a specific car, I was greeted right at door and introduce online for cars and had already heard good things about this dealer. When I went to look at a specific car, I was greeted right at door and introduced to a friendly and personable salesman, Pete. He got me into the perfect car for me, just what I was looking for without trying to up-sell me. He took care of my old car and even called my insurance company to switch over the info. I'll be using them for all my maintenance needs and hope to be in is fantastic car for many years! More

Overall, the purchase experience was pretty painless. Kim was fantastic to deal with at Steve Lewis. Definitely ask for her. No high pressure sale, not pushy at all. Being relatively new to the dealership, s was fantastic to deal with at Steve Lewis. Definitely ask for her. No high pressure sale, not pushy at all. Being relatively new to the dealership, she was totally honest when she needed to confirm something and didn't try to just make up an answer. I really respect that. Myron was also great. He stayed late on a Friday night before Christmas to sort out our insurance, so we could pick-up the car the next day and have it to travel over the holidays. What an awesome duo! (And now I have an awesome car, too.) More

Jesse was very helpful and made purchasing a new car, a rare and daunting experience, a pleasure. He and I had spoken on the telephone prior to my coming to the dealership and knew that I had "done my home rare and daunting experience, a pleasure. He and I had spoken on the telephone prior to my coming to the dealership and knew that I had "done my homework." He recognized that I was in somewhat of a hurry to get into my new Subaru and drive! As a result he expedited the paperwork, contacted my insurnce company and gave me a high level, yet comprehensive, explanation of the bells and whistles in the car. Everyone wants a better price for such a major purchase, but, I had spoken with other area dealerships in MA and CT and found the Steve Lewis price a best fit. All and all, it was a pleasant exeperience. If I lived closer to Hadley, I would certainly bring my car to the dealership for servicing. Thank You! More

I met Dave Hanks who helped me get into a 2013 Crosstrek. Dave really listened and didn’t try to sell me something I didn’t want. I was looking for a manual transmission and Dave helped me get just what I wa Dave really listened and didn’t try to sell me something I didn’t want. I was looking for a manual transmission and Dave helped me get just what I wanted. He didn’t force the automatic on me like some of the other car dealers I’ve been to. He made me feel like he was going to work with me and take the time to find the right car for me. Being new to Subaru Dave was very knowledgeable. Dave spent hours with me answering my questions, taking me for a test drive and helping me understand what Subaru offers. I just cannot say enough good things about Dave Hanks. Dave was so wonderful to work with. During my car search I visited many dealers and no one made me feel more welcomed and comfortable than Steve Lewis Subaru. I would recommend Steve Lewis and Dave Hanks to anyone who’s looking to buy a Subaru. I just couldn’t be happier. I love my new Subaru… Thanks a bunch Dave!! More

Gus was a very informative, helpful salesman. He worked with us and we were very satisfied with the deal we received. And we are very happy with the car. Look foward to working with your service departme with us and we were very satisfied with the deal we received. And we are very happy with the car. Look foward to working with your service department in the future. Connie Harris More