Balise Subaru of Hadley

This is the second car I've purchased from Steve Lewis Subaru. Prior to purchasing this car, I shopped around quite a bit, and Steve Lewis was by far the best dealership I dealt with. The facility is very Subaru. Prior to purchasing this car, I shopped around quite a bit, and Steve Lewis was by far the best dealership I dealt with. The facility is very clean, the staff is friendly and knowledgeable, and I am thrilled to be driving a great new car that I can actually afford! More

Peter was extremely helpful, and very friendly. He worked with us to tailor a lease to our needs, and found the perfect car for us. with us to tailor a lease to our needs, and found the perfect car for us. More

Our experience with everyone at Steve Lewis Subaru was very pleasant. Peter from beginning to end was courteous, friendly, and honest. Peter never put pressure on us or tried to use clever dealer jargon. very pleasant. Peter from beginning to end was courteous, friendly, and honest. Peter never put pressure on us or tried to use clever dealer jargon. He was straight forward and we certainly enjoyed working with him. He answered all our questions and made us feel very comfortable with our first new car buying process. Two quick things: He laid out the options brochure, told us to pick out something if we wanted. No pressure. No telling us you have to get this or that. Just suggestions. Myron, the finance guy, showed us the computer screen as he worked on the agreement. Nothing hidden. Everything upfront. We certainly plan on doing business with these guys for a long time. More

My experience at this particular dealership was (for a lack of a better word in the English language)... ABSOLUTELY AWESOME!! The first Subaru dealership I went to, when I started my vehicle search, was lack of a better word in the English language)... ABSOLUTELY AWESOME!! The first Subaru dealership I went to, when I started my vehicle search, was NOT a good one. Although I was treated "correctly", I left that dealership (name of which I wish to hold... for now) my wanting to buy any car at all was demolished. I no longer wanted to by any car let alone a Subaru. Until... My boyfriend, on his own but with my permission, visited the Steve Lewis of Hadley Subaru. This dealership not only heard the "sob" experience/story I went through previously but were willing to actually work with us to get the vehicle I wanted/needed. Our sales man, Jesse Bilodeau, from the moment he was presented with my "case" never stop... caring! (Because that what he did, at least that’s what we perceived). My choice of vehicle wasn't exactly physically available at the time and I(we) had to wait for almost 6 weeks for my car to finally arrive (from Japan, btw). Jesse in the course of that time, never stopped following up with phone calls to just either inform me on the status of a ship he couldn't control anyways (LOL) but to simply touch base with me (and believe me, there were times that I wasn't really happy with the wait!). Once my vehicle did arrive, Jesse called me that VERY same moment and two days later, I was in the vehicle of my dreams. From never wanting to deal with any dealership ever again to ABSOLUTELY adoring every single person at the Steve Lewis of Hadley Subaru, I can definitely say that I will ALWAYS refer anyone there and I will DEFINATELY, no doubt about it, purchase ALL my future vehicles at this location! (Which won't be long because my boyfriend is due for a new one VERY soon!) More

I never felt pressured by anyone. Todd couldn't have been more patient with me; he answered all my questions. Since I live over an hour away and not in MA, I worried about how I'd it and get it registe been more patient with me; he answered all my questions. Since I live over an hour away and not in MA, I worried about how I'd it and get it registered once the car was purchased ... no problem -- they drove to CT, got it registered and brought it to me at work. The little cosmetic things I had noticed were fixed as promised. I will definitely go back when the time comes to buy another car. More

Purchasing a new 2013 Subaru Impreza at Steve Lewis was a very pleasant experience. Gus, Myron, and Kerry were team players who all worked together to make sure I was satisfied, informed and comfortable wi a very pleasant experience. Gus, Myron, and Kerry were team players who all worked together to make sure I was satisfied, informed and comfortable with my new car purchase. They took care of all the details both small and more complicated and were readily available to assist me with all my needs. They were friendly, professional,and knowledgeable with all facets of purchasing a new Subaru. This dealership is outstanding! More

John was very helpful, friendly and knowledgeable about the vehicles. Once I purchased the car, he showed me how all the features worked. Very impressed. the vehicles. Once I purchased the car, he showed me how all the features worked. Very impressed. More

I was impressed with how smoothly the entire process went in purchasing my New Legacy 2013. I will highly recommend Steve Lewis Subaru to any of my friends/family or customers looking to purchase or trade a in purchasing my New Legacy 2013. I will highly recommend Steve Lewis Subaru to any of my friends/family or customers looking to purchase or trade a vehicle in the future. More

Working with Gus was a great pleasure. He understood completely what we wanted in a vehicle and saw that it was exactly what we got without the "up selling" that so many other dealerships love to do. He completely what we wanted in a vehicle and saw that it was exactly what we got without the "up selling" that so many other dealerships love to do. He is very knowledgeable about all aspects of the car and recommended some options for us to consider, but he was not pushy. Gus kept us informed as to what was happening with the delivery of the car. He has a wonderful sense of humor! Gus cared about us not just as a potential buyer, but also as a person. Although it was two women purchasing the car, he never acted as though we did not know what we wanted! Gus really took the time necessary to get us comfortable with all features of the car. Myron was great to work with in the financial area. He completely explained everything so that we knew if we wanted to purchase the warranties. We decided that it was a good investment to do so. Myron shows interest in you as a person which is a nice touch. We will gladly recommend this dealership and Gus and Myron to everyone we can!!!! We look forward to our service trips to Hadley, MA to keep our new Impreza in "new" condition. More

Leased my 2013 Legacy from Lewis Subaru. Hassle free experience from the outset. Picked a car, made an offer, completed the deal in less than an hour. Special thanks to Jesse my salesperson, and also, experience from the outset. Picked a car, made an offer, completed the deal in less than an hour. Special thanks to Jesse my salesperson, and also, Myron,Griffin, Joe and Mike. I would rate their customer service "over the top" Thanks again More