Balise Subaru of Hadley

Gus Erskine was professional, friendly, knowledgable/informative and confident. He made buying a new car a very pleasant experience for the first ever! He heard our needs for a car and ou knowledgable/informative and confident. He made buying a new car a very pleasant experience for the first ever! He heard our needs for a car and our needs for financing. He paired us with a great match. We pulled out of the Steve Lewis Subaru comfortable that we will enjoy our new car and won't need to worry about affording it. This is our first Subaru after many jeeps and we are confident that we will be happy! More

I was referred to Steve Lewis Subaru by my daughter. I was interested in a Honda CRV and Kerry O'Sullivan had informed my her they had one as a trade in. I can't begin to tell you how very pleased I was, was interested in a Honda CRV and Kerry O'Sullivan had informed my her they had one as a trade in. I can't begin to tell you how very pleased I was, not only with the car, but with Kerry O'Sullivan and Gus Erskine. These two guys were crazy fabulous. Very knowledgeable and proficient in their business and Gus Erskine never lost patience no matter how many times I asked him questions. Both of these men have great personalities that made purchasing a car quite a pleasant experience and I would never hesitate to re-visit them or this dealership again. More

Salesman was extremely friendly, helpful, and knowledgeable. Our transaction was made easy with no complications. Larry's quest was to make our experience easy without complications, and he suc knowledgeable. Our transaction was made easy with no complications. Larry's quest was to make our experience easy without complications, and he succeeded. Job well done. More

I began thinking about purchasing a car last summer. Changed my mind about the car I wanted a number of times. Jesse was endlessly patient, asked many questions to guide me along, and friendly. Myron Changed my mind about the car I wanted a number of times. Jesse was endlessly patient, asked many questions to guide me along, and friendly. Myron and Kerry were both helpful throughout the process, answering many, many, questions. I ended up with the car I wanted... am very pleased with the decision. More

These guys were amazing. The BRZ was in short supply. They ordered it - gave me a fair MSRP price - while others were marking them up ridiculously. Dave was professional and helpful. Thanks Steve Lewis They ordered it - gave me a fair MSRP price - while others were marking them up ridiculously. Dave was professional and helpful. Thanks Steve Lewis Subaru. I'd buy my next subaru from them in a heart beat. R More

Best experience with a car dealer I've ever had. My wife and I purchased a Subaru today, and we are hooked. Our sales person was Todd Gerry, and he did not sell anything. Todd is fantastic! He was honest and I purchased a Subaru today, and we are hooked. Our sales person was Todd Gerry, and he did not sell anything. Todd is fantastic! He was honest and straightforward, easy to communicate with, and he listened. There was no pressure whatsoever, and he made the process as simple and burdenless as possible. I hesitate to even refer to him as a "sales person." He sincerely established that the experience today and going forward is/was about relationship and service. But then I got a little anxious because the next step was sitting down with a business manager. I met with Myron Callender, and he is also fantastic! He provided a financing option, but there was no pressure. We already had financing with another institution, and decided to stick with that, and he was fine -- he did not push a thing. Extended warranty was expressed as an option, not as a sales pitch. Again, no pressure whatsoever. He continued what Todd established -- relationship and service. I am still a bit stunned at the entire experience. I went in expecting the worst -- expecting what I have always received at every other car dealership. What I got was far different. I am hooked on Steve Lewis Subaru. We have two other non-Subaru cars. I will be staying in touch with Todd Gerry, because if our new Subaru performs as I anticipate, then I expect that car replacement time will occur at Steve Lewis Subaru. Steve, kudos for assembling a team of good people. More

My faith in car dealerships has been restored! Last weekend, I began my 'search' for a new car; I was in the Northhampton area and decided to try out Steve Lewis. Quite honestly, it was with some trep weekend, I began my 'search' for a new car; I was in the Northhampton area and decided to try out Steve Lewis. Quite honestly, it was with some trepidation as my past experiences as not always been positive. As soon as I met Todd Gerry, I was impressed by his low key manner, knowledge and expertise in the product he was selling and his down to earth honesty he exuded. He was patient, forthright and was willing to spend as much time with me as necessary. It was refreshing! My 'search' that day ended in a lease of a car! I knew I wanted a Subaru (my first) but I did not expect to seal the deal that day! Now that is good sales work! Myron expedited the financial piece of it with pleasantness and with an openness which was appealing. No pressure! I really felt like both of them treated me as a customer that mattered. They are HIGHLY recommend for anyone interested in dealing with a business that is honorable and puts service before anything else. Thank you so much for the experience. With sincerity, Barb K. More

I saw a 2006 Toyota Prius online and checked it out. When i went to Steve Lewis Subaru I met Jesse. He introduced himself, was very friendly and knowledgable. He answered all of my questions I had reg When i went to Steve Lewis Subaru I met Jesse. He introduced himself, was very friendly and knowledgable. He answered all of my questions I had regarding buying a hybrid car. He knew a lot about the car, eve though it wasn't a subaru. He didn't pressure me into buying it, but I really liked the car. He gave me a good price on it and i bought it. It was a very good experience at Steve Lewis Subaru and I wouldn't hesitate to reccomend them to anyone looking for a car. More

I was skeptical at first; shopping for a car is stressful and I have not had to buy a car in ten years. My salesperson was Jesse and from the start he was very professional. He answered every question i had and I have not had to buy a car in ten years. My salesperson was Jesse and from the start he was very professional. He answered every question i had about the car. He made me feel comfortable as if I was family. There selection was huge and they had the car in stock that i was looking for. We are a happy we stopped at Steve Lewis and will spread the word about our excellent experience. More

Jesse was helpful, friendly and informed. I was nervous about buying a car but Jesse made it easy. When the model I was first interested in wasn't available he helped me find the best value and deal for my about buying a car but Jesse made it easy. When the model I was first interested in wasn't available he helped me find the best value and deal for my money and I am so crazy happy with the BRZ I drove away in. I cannot say enough about the level of customer service from everyone at Steve Lewis from the moment I walked in to the day I picked up my car. Stress-free, friendly, easy to work with...there is no way I will not recommend to my friends and family Jesse is their guy for buying a car. Thank you, thank you. More