Balise Subaru of Hadley

Overall good experience, more positive than my past experiences at car dealers. Pricing was fair and I feel like I got a fair deal. It was a bit of a drive for me as I'm not local to Hadley but it was experiences at car dealers. Pricing was fair and I feel like I got a fair deal. It was a bit of a drive for me as I'm not local to Hadley but it was definitely worth it. More

2 days ago, I banged up my bumper trying to avoid hitting some folks and their bicycles. I was watching them and not the dumpster next to me, so I hit it. There were some big scratches, paint damage, and a some folks and their bicycles. I was watching them and not the dumpster next to me, so I hit it. There were some big scratches, paint damage, and a couple of good gouges. I was so bummed! I have only had the car a few months. So, I called Jesse the next day to ask for a reference for a body shop. He actually suggested that I come to the dealership so we could talk in person and he could examine the damage. He thought maybe, if it wasn't too bad, they could help me and save me some money. So I drove down there yesterday and Jesse and Kerry took me in hand right away. They had a person that works for them stop what he was doing and take over repairing my bumper. A few hours (and surprisingly little cost)later I had a bumper that looked like it had never been touched. Let me tell you, these guys don't stop their customer service after you buy your car. They have been there for me for every little problem, and now this sort of bigger one. I CANNOT say enough good things about Jesse and the whole team. I don't see this kind of service, after you buy your car, from other dealerships. More

I have no desire to play the bargaining game simply because I wouldn't know how. I just arrived at the dealership and said I wanted a new car. Todd listened to what I was looking for, rolled out a whi because I wouldn't know how. I just arrived at the dealership and said I wanted a new car. Todd listened to what I was looking for, rolled out a white Forester, we went for a test drive, I said I wanted it, I got it the next day, and I love it. Easy. No pressure. No muss;no fuss. That's the way I like to car shop. More

Jesse was quick, accurate and professional in this transaction. A pleasure to deal with. There was an issue at point of delivery, but it was resolved to our satisfaction. transaction. A pleasure to deal with. There was an issue at point of delivery, but it was resolved to our satisfaction. More

I purchased my third Subaru Forester from Steve Lewis. I return to this dealership because of the excellent and courteous service. I always look for Todd Gerry when I am car shopping. He always goes above return to this dealership because of the excellent and courteous service. I always look for Todd Gerry when I am car shopping. He always goes above and beyond what I would expect, and makes a somewhat complicated endeavor truly enjoyable. He worked with my insurance company and the RMV so I could relax, knowing I was in good hands. Kerry O'Sullivan helped me finance my new vehicle in a kind and professional manner. Jeff Robinson returned my phone call promptly and made me feel that my business was important to him. I have had all my vehicles serviced at the dealership, and have always been extremely happy in the work that was done, and the way that I have been treated. There are lots of great cars for sale, but my Subarus from the Steve Lewis dealership, and their excellent service department have never let me down. More

well through much hesitation about buying a new car Gus and Kerry made us feel very comfortable ....I am always looking for the best possible deal with our hard earned money as most people I can be very to and Kerry made us feel very comfortable ....I am always looking for the best possible deal with our hard earned money as most people I can be very tough with all the emails these two gentlemen received from me ...........we got the best deal and Steve Lewis earned our trust and we met two great guys who like their jobs which is nice to deal with as you know guys I can be tough okay Steve to the car he wanted and I got the color I wanted Okay guys ..........................I also got a key and I am enjoying our new car LOL that you guys we will be their to pick on you in November but please you cant for get our names ...we are pleased Thanks again Steve and Edie Proud owners of our new Subaru Outback :):):):) More

This is my second time purchasing a car from David Hanks and Steve Lewis Subaru. I came in ready to buy a new Subaru Impreza and once again I had a very friendly and candid discussion with Kerry O'Sullivan and Steve Lewis Subaru. I came in ready to buy a new Subaru Impreza and once again I had a very friendly and candid discussion with Kerry O'Sullivan (who ended up working with me since David was busy with another customer) about what I wanted and what I was willing to pay (and negotiating a fair price for the two cars I wanted to trade-in). I ended up with what I believe was a fair price on the car and a reasonable trade-in allowance (although not quite as much as I'd hoped). The negotiation process was very transparent (thanks to the internet all dealer costs and incentives are just a google search away) and both sides made some concessions and walked away happy. All and all a very positive experience. More