Balise Subaru of Hadley

We were looking for a good family car, and purchased a Subaru Outback at Steve Lewis Subaru. The sales associates were very friendly and knowledgeable. We received help promptly, and were able to get a pr Subaru Outback at Steve Lewis Subaru. The sales associates were very friendly and knowledgeable. We received help promptly, and were able to get a price on the car that worked for us. We are very pleased with our new set of wheels and would definitely recommend this dealer. More

Thank you Jesse! I am very happy because my salesperson Thank you Jesse! I am very happy because my salesperson was patient and committed to finding exactly what i wanted for the price that i needed. Thank you Jesse! I am very happy because my salesperson was patient and committed to finding exactly what i wanted for the price that i needed. More

Had a great experience purchasing my new Subaru with Steve Lewis Subaru. The sales staff was professional and friendly, and I never felt rushed or coerced in any way. I love my new car, and I'd happily Steve Lewis Subaru. The sales staff was professional and friendly, and I never felt rushed or coerced in any way. I love my new car, and I'd happily recommend Steve Lewis to anyone in the market for a Subaru. More

From my first call to locate a vehicle with specific equipment and color, Gus Erskine was courteous and efficient, finding seven such cars in the New England area within a few hours. When I visited the equipment and color, Gus Erskine was courteous and efficient, finding seven such cars in the New England area within a few hours. When I visited the dealership, Gus was off, but Kerry O'Sullivan and Dave Hanks arranged for delivery and purchase of the desired vehicle from out of state within two business days of my first call. My experience at the new Steve Lewis facility in Hadley was pleasant. Dave navigated me through the purchase process with good humor and accurate information. Myron Callender answered my questions about financing and sold me on the paint and fabric protection; he made the process of making a major financial decision less stressful and even relaxing. When I dropped off my old car in Greenfield, Dave personally picked me up to complete the licensing and delivery process at Steve Lewis. After two days, I received several emails and a phone call to make sure that the car was performing well and that I was satisfied. Affirmative on all counts. My wife and I now own two Subarus and look forward to excellent service at Steve Lewis in the coming years. Chris Queen Wendell, Mass. More

On Monday, June 25th, we picked up our 2012 Impreza Subaru from Dave Hanks at Steve Lewis Subaru. To do this, we drove an hour from our home in the Berkshires & it was well worth the trip! Dave also so Subaru from Dave Hanks at Steve Lewis Subaru. To do this, we drove an hour from our home in the Berkshires & it was well worth the trip! Dave also sold us our 2011 Forester & we loved his easy style with repeat Subaru buyers like ourselves. He helped us find exactly what we wanted & it's been a great car. Dave remembered us when we called 18 months later to purchase a 2nd car from him. He listened to us, offered options & gave us polite & sincere service the entire time. We've told many contacts & friends/family about Steve Lewis Subaru & particularly David Hanks. He understood that we were buying our 9th & more recently, 10th Subaru & didn't need to be convinced. He listened & showed us what we wanted. It was never a problem that we wanted a manual transmission; we asked & he provided! The test drive was great & after some quick, efficient paperwork first with Dave & then with Myron, we were on the road with our second Steve Lewis Subaru! They made it so easy for us. #5's all the way!! We're so grateful to have found this dealership - we highly recommend them. This is how the experience of buying a new car should be handled for everyone. Thanks to Dave & all of the friendly staff at Steve Lewis Subaru. We'll be back again, in the near future - our daughter needs a new Subaru too! (she's on her 3rd!)<smile> Sincerely, Franco & Patricia Pellegrino The Berkshires, MA More

I purchased a 2012 Outback and I cannot tell you how pleased we are with Todd Gerry and Kerry O'Sullivan. WHY?? Both men were very professional and clearly have &quot;done their homework.&quot; I pleased we are with Todd Gerry and Kerry O'Sullivan. WHY?? Both men were very professional and clearly have &quot;done their homework.&quot; In order for us to make our best decision we requested test drives with both a standard AND Automatic transmission automobile. This was set up immediatley and Mr. Gerry so patiently let both myself and my husband test drive both vehicles. His patience, his explaining, and true knowledge of the cars was nothing short of remarkable. No matter what questions we asked he clearly had the answer. This man knows these cars and answered and explained each question completely, concisely and his impressive knowledge was stunning. Both men involved in this sale were great. Thier patience and making the customer feel they were the only ones in the world was most appreciative. The attention to detail and assistance &quot;closing the deal was professional, complete and INCRDEIBLKY quick. We drove off in a beatuiful new car feeling we knew what each function was and like it was a familiar car thanks to the effort to inform the customer. They really know to prepare and inform the new customer, they both would be fine educators. The dealership itself is impeccably clean and carefully appointed in a comfortable setting. Every employee that even walked by was quick with a &quot;How are you, are you being helped?&quot;. This is noteworthy as we and many others we there on a truly busy day and it was obvious all staff was eager to help all of us. This dealership is excellent because of people like Todd Gerry and Kerry O'?Sullivan. Iwill highly recommend them to everyone. Cheryl Nickl, proud owner of the brand new and wonderful &quot;Outrageous Outback.&quot; More

I had as good an experience at a car dealership as I could imagine having. The process of car buying (spending a great deal of money on something I am not that knowledgeable about and as quickly as poss could imagine having. The process of car buying (spending a great deal of money on something I am not that knowledgeable about and as quickly as possible since I was suddenly without a car) was inherently stressful and, consequently, not something I wanted to be doing. I researched cost before I needed to negotiate it and ultimately, got the car I wanted at a competitive price. I believe I would not have fared as well if I had not been armed with that information to counter the dealership's opening offer. Dave Hanks, the sales associate, was kind, helpful and fair. He supported me in my multiple test drives and answered my questions knowledgeably and respectfully. Dave successfully negotiated the precarious balance of respecting my process of needing to take a little time to make a decision, while still understanding I was without a car and needed some speed in the process. Someone who knew me well could not have done better! More

Todd was very helpful, yet not "pushy". He was Todd was very helpful, yet not "pushy". He was honest about everything I asked for. He helped 'stear" me in the right direction. Thank you, Todd! Todd was very helpful, yet not "pushy". He was honest about everything I asked for. He helped 'stear" me in the right direction. Thank you, Todd! More