Balise Subaru of Hadley

Todd was great to work with. We went to Steve Lewis Subaru in search of a used car but soon found that a new base model Outback was in our price range. Todd took us on test drives in a Forester and a Subaru in search of a used car but soon found that a new base model Outback was in our price range. Todd took us on test drives in a Forester and an Outback. We chose the Outback. Todd was courteous, professional and friendly throughout our visit. He explained the various models,years, etc. In just the right amount of detail. He was eay to talk with and he understood our tranportaion needs. We worked with Michael on financiing and he too was great. Overall we had a great experience at Steve Lewis. More

This is my third Subaru purchase. My other two were bought at another dealer. The experience purchasing my car from gus was fantastic. He was so concerned with my satisfaction, he gave me his persona bought at another dealer. The experience purchasing my car from gus was fantastic. He was so concerned with my satisfaction, he gave me his personal cell phone number to contact him when I needed to. Gus even arranged to have my old Subaru cleaned for me as I was giving it to a friend of mine and he even offered to pay for it himself. Based on my experience with gus and Tom in the service department I would not hesitate to go to steve Lewis Subaru again for service and any future sales. Gus was a pleasure to deal with. Linda Manegre More

The staff at Steve Lewis Subaru, particularly John Acadia and Myron Callender, both of whom I dealt with directly, are awesome! If one staff member is busy, another will immediately be over to offer any ass and Myron Callender, both of whom I dealt with directly, are awesome! If one staff member is busy, another will immediately be over to offer any assistance they can. I never felt like I was being neglected at any time. On the day I picked up my 2012 Outback, John covered every aspect of the vehicle, taking as much time as needed to answer any questions and even going the extra step to help me set up my Bluetooth system. I never once felt pressured during the buying process and I must stress that this has been the most pleasurable car buying experience I have ever had! I travelled from Sterling, MA to purchase my first Subaru at Steve Lewis Subaru in Northampton because of the positive reviews, word of mouth and family friend referals. I was even more impressed when Steve Lewis himself took time out of his busy day to pose along with John & Myron and myself for pictures to further enhance my happy day. I cannot say enough how this dealership feels like family and I am very happy to now be a member of that family! Laura Trepkus Sterling, MA More

Todd was great to deal with, the whole process was the best auto buying experience in 45 years of buying cars. We felt that we were dealing with a complete company, from sales to service When the dealers best auto buying experience in 45 years of buying cars. We felt that we were dealing with a complete company, from sales to service When the dealership moves to Hadley it will be great, bigger space and room to park your car. More

I recently traded cars at the Steve Lewis Subaru Dealership in Northhampton Massachusetts. I feel compelled to make the following statement with regards to that action. My salesperson for this acti Dealership in Northhampton Massachusetts. I feel compelled to make the following statement with regards to that action. My salesperson for this action was Todd Gerry who, in my opinion,is the most outstanding, caring, and considerate individual that I have ever been priviledged to deal with in any field of buying and selling. I have been buying and trading vehicles for more than sixty-five years and never have I felt so secure in that I was getting the best possible deal. Todd is a man who goes beyond the boundries of good salesmanship to absolutely insure that the customer gets the fullest possible attention to all details in which they might be interested. Throughout the entire process I never once felt pressured to hurry up and buy, but rather he made sure that I was fully aware of all the ins and outs and willingly spent extra time in making sure my questions and concerns were were answered to my satisfaction. It is my considered opinion that there are few, if any, who can compare with this honest, considerate and knowledgeable person in the field he has chosen to serve. More

I went to Steve Lewis because my car had 185k miles and I felt it was time before things started to go wrong. I love the product, this is my third Subaru. Overall, this was a great experience. I made an appt felt it was time before things started to go wrong. I love the product, this is my third Subaru. Overall, this was a great experience. I made an appt to meet with a different salesman, who wasn't there when I arrived and I ended up having to wait quite awhile for someone to be free to help me. This was the only negative in my experience. Test drove a car, and bought it. The price was fair, everyone was very professional. The next day when I went to pick up my new car, I found out that these guys change the oil, put on new break pads, fill up the gas tank and put four new tires on your car! That's going above and beyond in my opinion. The whole experience was very easy and I have already recommended them to others. More

Did not buy a new car, did not even buy a Subaru, however, all the time I spent inside the dealership, I witnessed one of the best sales force at work to make the customer feel as comfortable and wit however, all the time I spent inside the dealership, I witnessed one of the best sales force at work to make the customer feel as comfortable and with that "feel at home" as possible. Everyone involved in my purchase was very friendly, courteous, and generous in providing all the information needed to make a well informed buying decision. The fact that I was buying a used non-Subaru vehicle did not affect in any way the quality of service received. Steve must be proud of his sales force and on his choice in sales manager for this dealership. Thanks to all of you! Miguel More

At every stage of our purchase -- and we came back twice to drive the car, canvassed other dealers for a better deal,were demanding about our requirements -- Myron was friendly, courteous, ptaient, answered to drive the car, canvassed other dealers for a better deal,were demanding about our requirements -- Myron was friendly, courteous, ptaient, answered all our questions, never pushed us and gav us both the impression that he was totally honest about all aspects of our negotiation. John Arcade walked us through the new vehicle patiently, answered every question in detail, showed us every little feature of the car -- and there were many that were new to us -- walked us through the manual, and seemed willing to spend the entire night answering questions if we wanted to. We felt we had made two new friends, and would certainly revisit this dealership for another car. More

Great service, friendly environment, my purchase was very easy, went in in the morning and left that afternoon in my new wrx Best dealer I've been to so far easy, went in in the morning and left that afternoon in my new wrx Best dealer I've been to so far More

Over the years I have dealt with many car dealers and their salesman. I have seen my share of interesting things on dealer lots which had always dissuaded me from buying a new vehicle and stick to privat their salesman. I have seen my share of interesting things on dealer lots which had always dissuaded me from buying a new vehicle and stick to private sales when ever possible. After doing research for a newer vehicle at various dealerships on the internet I decided to go and visit Steve Lewis Subaru as they seemed to have the best options as well the safest vehicles I believe I could ever drive. My experience surprised me. I had no idea I would pull in there and receive hassle free - one stop shopping. The staff were very pleasant and patient, answering my myriad of questions with test drives, lot walks etc., helping me clearly see my options. They worked diligently to get me the best interest rate and financing possible allowing me free myself from the used vehicle market, build my credit and purchase new! I had no idea that within a few hours at Steve Lewis Subaru this would be the result - a new 2011 Forester. Looking back at this experience I am grateful I went there. The process was streamlined and simple. I cannot say thanks enough to John and all the great folks whom make this dealership possible. Bless.... If only I had met you years ago. More