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Balise Subaru of Hadley

Hadley, MA

Overview
Reviews
Vehicles
4.8
3,379 Reviews
You are a member of our Subaru family At Steve Lewis Subaru you can expect to feel like part of the family. Our dealership is a family-owned, award-winning, one stop shop for your lifelong Subaru adventure. We love what we do because our main focus is making our customers happy. Subaru is a perfect fit for any lifestyle. At Steve Lewis Subaru, we are focused on building and maintaining relationships with our customers and fulfilling their wants and needs. We are different from other dealerships because we genuinely have your best interest in mind and won't put pressure on you - choosing a car is all about the experience, we agree! We put in the hard work so you don't have to Winning DealerRater's Dealer of the Year Award and/or Consumer Satisfaction Award every year since 2013 and now 2019, has us here at Steve Lewis Subaru looking forward to what the future holds for our dealership. Having held many events and charities over the years, we have raised over $250,000 for our local community. Approximately $125,000 of that went to our local schools. We would not be able to achieve this without our amazing customers! Quality staff and service We know how important it is to hire staff that shares our passion for Subaru and what that entails. Helping local businesses, caring about customers, promoting a happy and inviting work environment are all things you will learn to expect from our staff here at Steve Lewis Subaru. Check out our Staff page! We stand behind Subaru Subaru is a quality brand known for its award-winning vehicles. Subaru is doing many things to help the environment and promotes a healthy, happy, outdoor lifestyle. As people continue to realize the many benefits of choosing Subaru, Subaru continues to unveil new and exciting features, vehicles, technologies, and much more.
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315 Russell St

Hadley, MA

01035

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Showing 3,379 reviews

December 03, 2021

I had an excellent experience with the dealership. Everyone was tremendously helpful and friendly during my visit. More

by ferraras5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Aaron Chick
Report | Print
Dec 05, 2021 -

Balise Subaru of Hadley responded

Thank you for choosing Steve Lewis Subaru, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Clark General Manager

December 02, 2021

Rich went out of his way to help me - found the right car without the hassle and the week after he invited me in to help me understand the computer system better - gave me a tutorial and even gave me a chord More

by MBT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Teixeira, Rich Grono, Jack Walczak
Report | Print
Dec 02, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new Subaru and don't hesitate to reach out if you need anything else. Joe Clark General Manager

December 02, 2021

Seth was great. Friendly and very knowledgeable about the vehicle. It was a pleasure working with him. More

by STABLEINCAROL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Seth Bourdeau
Report | Print
Dec 02, 2021 -

Balise Subaru of Hadley responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Seth here at Steve Lewis Subaru. Joe Clark General Manager

December 01, 2021

Always satisfied and always excellent service. Very friendly staff and willing to help out with any issues. More

by karenkrafts47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
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Dec 01, 2021 -

Balise Subaru of Hadley responded

Thanks for sharing your thoughts about your experience with Steve Lewis Subaru. We appreciate your business and hope to see you again soon! Joe Clark General Manager

December 01, 2021

Thank you so much for prioritizing me to change my car's battery and for your advice and professionalism. (Thanks especially to Jake) More

by basileus.zeno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Dugas, Benny Cruz
Report | Print
Dec 01, 2021 -

Balise Subaru of Hadley responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

November 30, 2021

The waiting room is terrible because of the acoustics. You can hear voices from all over the building mixed with bland radio. I wished I had earplugs. More

by bhyams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Report | Print
Nov 30, 2021 -

Balise Subaru of Hadley responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

November 28, 2021

We brought up concerns about the car we were interested in, they listened and addressed all our concerns. I wound return to this dealership in the future for other vehicle purchases. Very good experience More

by Renée
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Rich Grono, Seth Bourdeau
Report | Print
Nov 29, 2021 -

Balise Subaru of Hadley responded

Renee, Congratulations on your new vehicle! We are so glad that Seth had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Joe Clark General Manager

November 26, 2021

We went in to turn in our old leased Outback and investigate a new one. Scott drove the perfect one to the front of the lot and we were finished with the process in just over an hour! More

by CSTAELIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lunt, Jack Walczak
Report | Print
Nov 26, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Steve Lewis Subaru are glad to have you as a customer. Joe Clark General Manager

November 24, 2021

Reliable, thorough and much faster than I expected. Thank you so much! I'm a new customer and will be coming back for sure! More

by Lindsay D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Report | Print
Nov 26, 2021 -

Balise Subaru of Hadley responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

November 24, 2021

Mostly good experience with this dealership. Service took a little longer than expected. I like the cleanliness and spaciousness of the waiting area and bathroom. More

by NINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon, Terra Hondrogen
Report | Print
Nov 26, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

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