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Balise Subaru of Hadley

Hadley, MA

4.8
3,379 Reviews
You are a member of our Subaru family At Steve Lewis Subaru you can expect to feel like part of the family. Our dealership is a family-owned, award-winning, one stop shop for your lifelong Subaru adventure. We love what we do because our main focus is making our customers happy. Subaru is a perfect fit for any lifestyle. At Steve Lewis Subaru, we are focused on building and maintaining relationships with our customers and fulfilling their wants and needs. We are different from other dealerships because we genuinely have your best interest in mind and won't put pressure on you - choosing a car is all about the experience, we agree! We put in the hard work so you don't have to Winning DealerRater's Dealer of the Year Award and/or Consumer Satisfaction Award every year since 2013 and now 2019, has us here at Steve Lewis Subaru looking forward to what the future holds for our dealership. Having held many events and charities over the years, we have raised over $250,000 for our local community. Approximately $125,000 of that went to our local schools. We would not be able to achieve this without our amazing customers! Quality staff and service We know how important it is to hire staff that shares our passion for Subaru and what that entails. Helping local businesses, caring about customers, promoting a happy and inviting work environment are all things you will learn to expect from our staff here at Steve Lewis Subaru. Check out our Staff page! We stand behind Subaru Subaru is a quality brand known for its award-winning vehicles. Subaru is doing many things to help the environment and promotes a healthy, happy, outdoor lifestyle. As people continue to realize the many benefits of choosing Subaru, Subaru continues to unveil new and exciting features, vehicles, technologies, and much more.
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315 Russell St

Hadley, MA

01035

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Showing 3,379 reviews

October 18, 2021

Great service. Helpful. Explanations of services very clear and concise. Always very pleasant and helpful. More

by chrisglourenco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Oct 18, 2021 -

Balise Subaru of Hadley responded

Thank you for your business, Chris, and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

October 16, 2021

I had great service and was treated with respect . Communication with keeping me informed could not have been better. More

by RMKOZAK248
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Oct 18, 2021 -

Balise Subaru of Hadley responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

October 15, 2021

Besides the car not being cleared of scratches and the bedazzled mirror, everything was fantastic. More

by ianepstein2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Chick, David Hanks, Michael Teixeira
Oct 15, 2021 -

Balise Subaru of Hadley responded

Thank you so much for taking the time to share your feedback with us. Congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Joe Clark General Manager

October 14, 2021

Todd Gerry is such a good car salesman, this is the 2nd Subaru we have purchased through him. He kept right on the details and made it easy for us. More

by FERGANANDA
Friendliness
Recommend Dealer
Yes
Employees Worked With
Todd Gerry, David Hanks, Michael Teixeira
Oct 15, 2021 -

Balise Subaru of Hadley responded

We are very happy to hear that Todd provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

October 13, 2021

We were well taken care of with Joe Boucher! He was helpful and knowledgeable. He made the process easy, as did David. More

by wahrman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Joseph Boucher
Oct 13, 2021 -

Balise Subaru of Hadley responded

Thank you so much for choosing Steve Lewis Subaru! Congrats on your new purchase, and let Joe and David know if we can be of any more assistance! Joe Clark General Manager

October 13, 2021

Tyler was perfectly helpful and the whole event went smoothly. I will be very satisfied working with Tyler on my next lease. More

by tcoppolo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Tyler Dubay-Martin
Oct 13, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your kind words, Tyler, for taking the time to leave us this wonderful feedback! Joe Clark General Manager

October 11, 2021

Began the process to get a new car, circumstances changed, but the salesman Roger was very gracious and understanding. More

by djzkmason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Dugas
Oct 11, 2021 -

Balise Subaru of Hadley responded

Thank you for your business and this review. We're happy to hear Roger and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

October 11, 2021

I was dreading buying a new car and had SUCH an amazing experience at Steve Lewis. I worked with Aaron and he made buying a car truly a pleasure, which I did not think was possible. He was super straightfo More

by sarahjacqz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Chick , David Hanks, Michael Teixeira
Oct 11, 2021 -

Balise Subaru of Hadley responded

Congratulations on your new purchase, Sarah! Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Aaron delivered such a great experience. We're looking forward to sharing this fantastic five-star review with our team. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

October 11, 2021

My appointment was for 10 am for which I arrived promptly, only to find my car still sitting in the parking lot 40 minutes later. I had to return to the service desk to point this out. When I respe More

by bjarhodes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alicia Williams
Oct 29, 2021 -

Balise Subaru of Hadley responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Joe Clark General Manager

October 11, 2021

Brian Kane made our car purchase a very pleasant experience and he went above and beyond in helping us become familiar with the Crosstrek and its many features! Thank you, Brian! More

by Dwk145
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kane
Oct 12, 2021 -

Balise Subaru of Hadley responded

It's great to hear that Brian was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

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