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Balise Subaru of Hadley
Hadley, MA
3,379 Reviews
You are a member of our Subaru family
At Steve Lewis Subaru you can expect to feel like part of the family. Our dealership is a family-owned, award-winning, one stop shop for your lifelong Subaru adventure. We love what we do because our main focus is making our customers happy.
Subaru is a perfect fit for any lifestyle. At Steve Lewis Subaru, we are focused on building and maintaining relationships with our customers and fulfilling their wants and needs. We are different from other dealerships because we genuinely have your best interest in mind and won't put pressure on you - choosing a car is all about the experience, we agree!
We put in the hard work so you don't have to
Winning DealerRater's Dealer of the Year Award and/or Consumer Satisfaction Award every year since 2013 and now 2019, has us here at Steve Lewis Subaru looking forward to what the future holds for our dealership. Having held many events and charities over the years, we have raised over $250,000 for our local community. Approximately $125,000 of that went to our local schools. We would not be able to achieve this without our amazing customers!
Quality staff and service
We know how important it is to hire staff that shares our passion for Subaru and what that entails. Helping local businesses, caring about customers, promoting a happy and inviting work environment are all things you will learn to expect from our staff here at Steve Lewis Subaru. Check out our Staff page!
We stand behind Subaru
Subaru is a quality brand known for its award-winning vehicles. Subaru is doing many things to help the environment and promotes a healthy, happy, outdoor lifestyle. As people continue to realize the many benefits of choosing Subaru, Subaru continues to unveil new and exciting features, vehicles, technologies, and much more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,379 reviews
October 04, 2021
Brian Kane and the rest of the team at Steve Lewis Subaru exceeded my expectations with their awesome customer service. I asked that my time there be short and sweet and Brian delivered! I have never had suc exceeded my expectations with their awesome customer service. I asked that my time there be short and sweet and Brian delivered! I have never had such a seamless experience buying a car. They gained a loyal customer. More
by GENAMCGINNES
Verified CustomerEmployees Worked With
Brain Kane, Jack Walczak
October 02, 2021
Went to get an oil consumption test. “ we will have you out of here in 30minutes”. I wouldn’t have minded that it took longer than promised if I didn’t realize they had finished but forgot about me in the out of here in 30minutes”. I wouldn’t have minded that it took longer than promised if I didn’t realize they had finished but forgot about me in the waiting room. I happened to glance outside where my car apparently had been there for some time. I asked them to check the oil cap because last time it was so tight the place I went to get oil (oil light went on), couldn’t get it off without a tool. It turns out it was again put on so tight the guy who checked me out had to get something to loosen it. This is a poor site. One has to rate one person before it accepts this review? No one I worked with is listed and I don’t know their names. I’ll have to make one up. More
by LEONORRODRIGUEZ
Employees Worked With
Cait Reese
October 01, 2021
As always, the people in the service department were helpful and went over everything with me each step of the way. I appreciate their thoroughness and their honesty and of course their expertise. Fro helpful and went over everything with me each step of the way. I appreciate their thoroughness and their honesty and of course their expertise. From the mechanics to the desk people I was treated with respect and excellent service. It is why I drive in from Pittsfield to have all me car service work done at Steve Lewis Subaru. Thank you once again. More
by MCOLE71
Employees Worked With
Benny Cruz, Terra Hondrogen
October 01, 2021
Outstanding customer service. Cheerful, friendly, laid back Staff. Comfortable building. Family owned atmosphere instead of corporate. back Staff. Comfortable building. Family owned atmosphere instead of corporate. More
by SUSANPERRYYOUNG
Employees Worked With
David Hanks, Michael Teixeira, Tyler Griswold, Tyler Dubay-Martin
September 30, 2021
Vincent was wonderful to work with. He was sincere and I felt that I could trust him. I hope that he will still be working at Steve Lewis when I come back in a few years to trade this one in. Steve Lewis Su felt that I could trust him. I hope that he will still be working at Steve Lewis when I come back in a few years to trade this one in. Steve Lewis Subaru seems to be run efficiently and I felt that I was getting the best service. I have owned only Toyotas and Subarus in my 55 years of driving and my experience here made me wonder if I should be switching to exclusively Subaru. More
by CARYNHESSE
Employees Worked With
David Hanks, Vincent Zanetti
September 30, 2021
Just got our new outback yesterday. Todd is nice and professional. The only problem is the car is a little bit pricy at this time. We will get another if the price come back to normal next year. professional. The only problem is the car is a little bit pricy at this time. We will get another if the price come back to normal next year. More
by YANFENYOU
Employees Worked With
Todd Gerry, David Hanks, Michael Teixeira
