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Balise Subaru of Hadley

Hadley, MA

Overview
Reviews
Vehicles
4.8
3,380 Reviews
You are a member of our Subaru family At Steve Lewis Subaru you can expect to feel like part of the family. Our dealership is a family-owned, award-winning, one stop shop for your lifelong Subaru adventure. We love what we do because our main focus is making our customers happy. Subaru is a perfect fit for any lifestyle. At Steve Lewis Subaru, we are focused on building and maintaining relationships with our customers and fulfilling their wants and needs. We are different from other dealerships because we genuinely have your best interest in mind and won't put pressure on you - choosing a car is all about the experience, we agree! We put in the hard work so you don't have to Winning DealerRater's Dealer of the Year Award and/or Consumer Satisfaction Award every year since 2013 and now 2019, has us here at Steve Lewis Subaru looking forward to what the future holds for our dealership. Having held many events and charities over the years, we have raised over $250,000 for our local community. Approximately $125,000 of that went to our local schools. We would not be able to achieve this without our amazing customers! Quality staff and service We know how important it is to hire staff that shares our passion for Subaru and what that entails. Helping local businesses, caring about customers, promoting a happy and inviting work environment are all things you will learn to expect from our staff here at Steve Lewis Subaru. Check out our Staff page! We stand behind Subaru Subaru is a quality brand known for its award-winning vehicles. Subaru is doing many things to help the environment and promotes a healthy, happy, outdoor lifestyle. As people continue to realize the many benefits of choosing Subaru, Subaru continues to unveil new and exciting features, vehicles, technologies, and much more.
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315 Russell St

Hadley, MA

01035

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Showing 3,380 reviews

September 19, 2021

Steve Lewis technicians and service personnel always explain what is going on with my car. They are friendly and professional. Very good service. More

by jrpronovost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Lamb, Manuel
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Sep 20, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

September 19, 2021

Rich Grono was very helpful and informative in explaining all my options. He was patient and professional. More

by elizabeth.bungart
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Grono
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Sep 19, 2021 -

Balise Subaru of Hadley responded

Thank you, Elizabeth, for choosing Steve Lewis Subaru, your feedback and rating mean a lot to us. We're glad Rich was able to help, and we hope to see you again! Joe Clark General Manager

September 17, 2021

It was a pleasure to work with this dealership; buying a car can be stressful but that wasn’t the case here More

by B.How
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Teixeira, Rich Grono
Report | Print
Sep 18, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Joe Clark General Manager

September 17, 2021

Rich was a huge help with our car situation!! We worked together in getting a car replacement More

by Bob mayynard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Teixeira, Rich Grono, Ryan Spahl
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Sep 18, 2021 -

Balise Subaru of Hadley responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Rich here at Steve Lewis Subaru. Congratulations on your new vehicle! Joe Clark General Manager

September 17, 2021

Quick while I waited.and no hassles with using coupon . Fortunately at the morning time I didn’t have to wait long. More

by VTMAUREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
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Sep 18, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

September 16, 2021

I had the vehicle in for and oil change and tire rotation. In the process of rotating the tire a wheel stud was broken. This made it necessary to remove the rotor to replace the broken stud, in th More

by BURNHA163
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Report | Print
Sep 16, 2021 -

Balise Subaru of Hadley responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

September 16, 2021

Pleased with my 2019 Outback. It only took 8 days to get my plates transferred. That was the only glitch of the whole process. More

by RBRODEUR42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth in sales, David Hanks, Michael Teixeira
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Sep 16, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Steve Lewis Subaru are glad to have you as a customer. Joe Clark General Manager

September 14, 2021

I have always had the best service experience with your team. Excellent group of people. More

by FD2JO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Report | Print
Sep 14, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Clark General Manager

September 13, 2021

This is my second vehicle purchase through Steve Lewis and both times I've had great experiences. Brian Kane was knowledgeable, friendly, personable, and easy to work with. He was not pushy when we weren' More

by JBray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kane, Michael Teixeira
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Sep 13, 2021 -

Balise Subaru of Hadley responded

Congratulations on your 2020 Ascent! Thank you for taking the time to leave us this fabulous five-star review! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

September 13, 2021

My car is usually taken and repaired in a timely manner and without too long a wait More

by LEKLRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Report | Print
Sep 14, 2021 -

Balise Subaru of Hadley responded

We appreciate your business and our team looks forward to serving you again soon! Joe Clark General Manager

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