Balise Subaru of Hadley

I’m always pleased with the service that I receive here in Hadley . This is the number one reason I travel over an hour vs. going to a local dealer . in Hadley . This is the number one reason I travel over an hour vs. going to a local dealer . More

Tyler Dubay-Martin was very friendly and well informed. He was very helpful through the purchase and got back to me with information on any questions I had.He went over the electronics with me. Excellent He was very helpful through the purchase and got back to me with information on any questions I had.He went over the electronics with me. Excellent salesman. More

Tyler G was the salesman. He was friendly, and very helpful throughout with my purchase of my new car. He went over and above to help with the electronics explanation and describing the cars features. helpful throughout with my purchase of my new car. He went over and above to help with the electronics explanation and describing the cars features. Very appreciative of Tyler and Steve Lewis Subaru. More

Vincent Z was or salesman. He was friendly and patient while we test drove two different vehicles. He went over all the electronics . Excellent salesman. while we test drove two different vehicles. He went over all the electronics . Excellent salesman. More

Service desk personnel are all friendly and helpful, but my car didn’t enter the service area for a 9 am appointment until 10 am. At that point the needed recall service was promptly completed. Everything e my car didn’t enter the service area for a 9 am appointment until 10 am. At that point the needed recall service was promptly completed. Everything else would get my highest rating, but an appointment should mean that service will begin without this much delay. More

MY wife went there to get a remote starter install on the car... well our sales guy is great!!!!! took care of everything, well cant say the same about the service advisor, they install the remote starter, s car... well our sales guy is great!!!!! took care of everything, well cant say the same about the service advisor, they install the remote starter, some one just goes and hands over the key to the car to my wife and thats it, no one show my wife how to use the remote starter or any thing, she try using it that night, she got of work at 12 mid night, the thing dont work, the next morning i try it, dont work, so i went on line, i see a video that you have to press the button 2 time to make it work, so it does work no problem with that, but next time can some one plz show how it works More

Purchased a 2020 used Rav4. Salesman Brian is a pro, any question I had like the tires look a little more worn that I though? He had the car taken and tread depth measured and reported on a print out. It wa question I had like the tires look a little more worn that I though? He had the car taken and tread depth measured and reported on a print out. It was just the proper wear for 13k miles. I bought the car with out a hassle, one of the keys were missing, they sent me to a Toyota dealer and paid $400 for a new key to be made. I was contacted several times after purchasing the vehicle to make sure I was satisfied. They offered a free oil change, I accepted where I met the service department staff, very polite, quick, great work. The is my first time to this dealership, I didn’t know anyone there, only a person buying a car, I give this place and the salesman Brian Cane 5 star review. They have been in business many years, I can honestly say I know why. Great job, I could not be more please with the entire process. Patrick Lee’s Belchertown More

Best Service Dept. around. Purchased my 2019 Crosstrek and have received excellent service since. Steve Lewis is tops. Roger and the Service Dept are excellent. and have received excellent service since. Steve Lewis is tops. Roger and the Service Dept are excellent. More

Service was fine and I had no problems with that.I had to wait 1 hour for my car to be taken in for the "express" oil change. An appointment wasn't available for weeks! wait 1 hour for my car to be taken in for the "express" oil change. An appointment wasn't available for weeks! More

outstanding personnel in all respects for car service, sales and customer follow-up. exceptionally clean environment and good coffee in the waiting room ! far exceeds any experiences at past auto dealer sales and customer follow-up. exceptionally clean environment and good coffee in the waiting room ! far exceeds any experiences at past auto dealerships. More