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Balise Subaru of Hadley

Hadley, MA

4.8
3,380 Reviews
You are a member of our Subaru family At Steve Lewis Subaru you can expect to feel like part of the family. Our dealership is a family-owned, award-winning, one stop shop for your lifelong Subaru adventure. We love what we do because our main focus is making our customers happy. Subaru is a perfect fit for any lifestyle. At Steve Lewis Subaru, we are focused on building and maintaining relationships with our customers and fulfilling their wants and needs. We are different from other dealerships because we genuinely have your best interest in mind and won't put pressure on you - choosing a car is all about the experience, we agree! We put in the hard work so you don't have to Winning DealerRater's Dealer of the Year Award and/or Consumer Satisfaction Award every year since 2013 and now 2019, has us here at Steve Lewis Subaru looking forward to what the future holds for our dealership. Having held many events and charities over the years, we have raised over $250,000 for our local community. Approximately $125,000 of that went to our local schools. We would not be able to achieve this without our amazing customers! Quality staff and service We know how important it is to hire staff that shares our passion for Subaru and what that entails. Helping local businesses, caring about customers, promoting a happy and inviting work environment are all things you will learn to expect from our staff here at Steve Lewis Subaru. Check out our Staff page! We stand behind Subaru Subaru is a quality brand known for its award-winning vehicles. Subaru is doing many things to help the environment and promotes a healthy, happy, outdoor lifestyle. As people continue to realize the many benefits of choosing Subaru, Subaru continues to unveil new and exciting features, vehicles, technologies, and much more.
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315 Russell St

Hadley, MA

01035

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Showing 3,380 reviews

August 13, 2021

Was pleasantly surprised by the TFL tire credit! Now I'll be able to use the discount money for my other needs. Wait time was shorter than expected. Friendly C.S. More

by maguda2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure. Brandon Axton. On paper work
Aug 16, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

August 13, 2021

Rich and the manager went above and beyond to inform me about my options and get me in the car I wanted. Rich was so patient and helpful. More

by stephenzimora
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Rich Grono
Aug 13, 2021 -

Balise Subaru of Hadley responded

Thank you for sharing your experience with us, Stephen! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Joe Clark General Manager

August 13, 2021

Rich was easy to work with. He answered all my questions, even when I asked the same question twice. It was great to decide on a car and get it within 3 days. More

by CARROD413
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Teixeira, Rich Grono, Jack Walczak
Aug 13, 2021 -

Balise Subaru of Hadley responded

It's fantastic to hear that Rich provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Steve Lewis Subaru! Joe Clark General Manager

August 13, 2021

Rich was great to work with. He took as much time as I needed and all my questions were answered. Everyone was exceptional and I would not hesitate to recommend Steve Lewis Subaru. In fact I did and the More

by kepcs52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Teixeira, Rich Grono, Jack Walczak
Aug 13, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your thoughts on working with Rich and our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

August 12, 2021

The customer service was excellent and they patched the tire for no charge which was great. My only negative is the price of $100 is a lot for me on a fixed income. More

by jfrobertret2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
Aug 13, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your thoughts on working with Terra and our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

August 12, 2021

Steve Lewis Subaru is my go to dealership for 15 years. My 2019 Subaru Crosstrek is my second car that I bought here, serviced/continue to service. Benny Cruz and Terra Hondrogen from the service departmen More

by POLYSEMICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Aug 12, 2021 -

Balise Subaru of Hadley responded

It's great to hear that Benny and Terra provided you with excellent customer service while assisting you with your recall. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Steve Lewis Subaru! Joe Clark General Manager

August 09, 2021

Had my 2012 Outback diagnosed for a case of "dashboard Christmas tree" (check engine/break/cruise lights etc... are blinking non stop but the car mechanically behaving normally). It took a couple of tries More

by HC
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Axton
Aug 09, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to leave us a review! It's great to hear we're committed to meeting your vehicle needs. We appreciate your business and our team looks forward to serving you again soon! Joe Clark General Manager

August 06, 2021

Steve Lewis is an excellent dealership- the service department is responsive and tries to anticipate and meet all the customer’s needs while providing high quality work! More

by JUDITHCALAFELL
Recommend Dealer
Yes
Employees Worked With
Jesse
Aug 06, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to leave us this great review, Judith! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

August 06, 2021

I really appreciated that I was shuttled back home after I dropped off my car, and picked up when the car was done. Got some office work done, instead of sitting in the Subaru waiting room. Very good custo More

by BONNIEZIMADOWD
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
Aug 06, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your review, Bonnie. Please don't hesitate to reach out if you need anything else. We're always happy to help. Joe Clark General Manager

August 06, 2021

We were in for FIRST Service on our 21 outback Any Shop We were in for FIRST Service on our 21 outback Any Shop can do Oil change and tire rotation We buy and service our cars at Steve Lewis becaus More

by DONE354
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
Aug 06, 2021 -

Balise Subaru of Hadley responded

It has been a pleasure serving you, Don. Quality customer service is always our number one priority, and we're happy to hear that Terra has met your expectations. Thank you again for choosing Steve Lewis Subaru, Don. We look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

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