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Balise Subaru of Hadley

Hadley, MA

4.8
3,380 Reviews
You are a member of our Subaru family At Steve Lewis Subaru you can expect to feel like part of the family. Our dealership is a family-owned, award-winning, one stop shop for your lifelong Subaru adventure. We love what we do because our main focus is making our customers happy. Subaru is a perfect fit for any lifestyle. At Steve Lewis Subaru, we are focused on building and maintaining relationships with our customers and fulfilling their wants and needs. We are different from other dealerships because we genuinely have your best interest in mind and won't put pressure on you - choosing a car is all about the experience, we agree! We put in the hard work so you don't have to Winning DealerRater's Dealer of the Year Award and/or Consumer Satisfaction Award every year since 2013 and now 2019, has us here at Steve Lewis Subaru looking forward to what the future holds for our dealership. Having held many events and charities over the years, we have raised over $250,000 for our local community. Approximately $125,000 of that went to our local schools. We would not be able to achieve this without our amazing customers! Quality staff and service We know how important it is to hire staff that shares our passion for Subaru and what that entails. Helping local businesses, caring about customers, promoting a happy and inviting work environment are all things you will learn to expect from our staff here at Steve Lewis Subaru. Check out our Staff page! We stand behind Subaru Subaru is a quality brand known for its award-winning vehicles. Subaru is doing many things to help the environment and promotes a healthy, happy, outdoor lifestyle. As people continue to realize the many benefits of choosing Subaru, Subaru continues to unveil new and exciting features, vehicles, technologies, and much more.
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315 Russell St

Hadley, MA

01035

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Showing 3,380 reviews

August 05, 2021

When attempting to make the appointment I was unable to talk with someone in the service dept. My call went to the message answering machine which was full. More

by SMOKEY906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benny Cruz, Terra Hondrogen
Aug 22, 2021 -

Balise Subaru of Hadley responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Joe Clark General Manager

August 05, 2021

Vinnie and Tyler were very helpful and answered all my questions. They were both kind, down to earth people, and that helped me in my decision making to purchase from this dealership. David answered all o More

by Victoria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Vincent Zanetti, Tyler Dubay-Martin
Aug 05, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your wonderful review, Victoria! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Steve Lewis Subaru! Joe Clark General Manager

August 04, 2021

Steve Lewis Subaru is the only place to shop for a Subaru! Zero pressure, fair deals, great people to deal with. I wish Steve Lewis would open a dealership in Southern Berkshire County! Loyal customer More

by Garamy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clark, Todd Gerry, David Hanks, Matt Tirrell
Aug 05, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Steve Lewis Subaru are glad to have you as a customer. Joe Clark General Manager

August 02, 2021

We had a great experience buying a used subaru forester here. Todd was very helpful and informed. We love our new car so far. I was recommend this place for sure. More

by Elizabeth Douglas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Gerry
Aug 02, 2021 -

Balise Subaru of Hadley responded

Elizabeth, Thank you! Todd and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

August 02, 2021

I was very happy with my recent service experience at Steve Lewis Subaru. The staff took care of everything and was friendly during each interaction. More

by abigailm.fontaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Aug 02, 2021 -

Balise Subaru of Hadley responded

We are very happy to have provided you with such a positive experience, Abigail! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

August 01, 2021

I bought my ‘19 CrossTrek Limited from Steve Lewis. The sales staff was incredible, knowledgeable and thorough. Doug was my salesman and he knew everything about the car! Fast forward to 5 weeks ago, a n More

by Chris Tracy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Merrill, Joe Clark, Benny Cruz
Aug 02, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We are so glad to have you as our customer! Joe Clark General Manager

August 01, 2021

Very responsive to my car's needs. They are friendly and every time I go there they answer all the questions regarding the "health" of my car". More

by jrpronovost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Scott Lunt, Jack Walczak
Aug 02, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

July 31, 2021

The mechanic went above and beyond to find what was causing the noise i was hearing and to fix it. He even had me ride with him to have me show him. Much appreciated. More

by hollyshobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clark
Jul 31, 2021 -

Balise Subaru of Hadley responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

July 29, 2021

The staff is friendly, knowledgeable and professional at Steve Lewis. An employee in the service department took his time to patiently explain what had been done to my car. He even estimated on the high en More

by julznmeg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Jul 29, 2021 -

Balise Subaru of Hadley responded

We appreciate your business and our team looks forward to serving you again soon! Joe Clark General Manager

July 29, 2021

Steve Lewis Subaru always comes through for me and gives my car the best service. Staff are terrific and always meet or exceed my expectations. It’s amazing how the service staff keep their cool even when o More

by cwc1646
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse! , Benny Cruz, Terra Hondrogen
Jul 30, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Clark General Manager

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