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Balise Subaru of Hadley
Hadley, MA
3,380 Reviews
You are a member of our Subaru family
At Steve Lewis Subaru you can expect to feel like part of the family. Our dealership is a family-owned, award-winning, one stop shop for your lifelong Subaru adventure. We love what we do because our main focus is making our customers happy.
Subaru is a perfect fit for any lifestyle. At Steve Lewis Subaru, we are focused on building and maintaining relationships with our customers and fulfilling their wants and needs. We are different from other dealerships because we genuinely have your best interest in mind and won't put pressure on you - choosing a car is all about the experience, we agree!
We put in the hard work so you don't have to
Winning DealerRater's Dealer of the Year Award and/or Consumer Satisfaction Award every year since 2013 and now 2019, has us here at Steve Lewis Subaru looking forward to what the future holds for our dealership. Having held many events and charities over the years, we have raised over $250,000 for our local community. Approximately $125,000 of that went to our local schools. We would not be able to achieve this without our amazing customers!
Quality staff and service
We know how important it is to hire staff that shares our passion for Subaru and what that entails. Helping local businesses, caring about customers, promoting a happy and inviting work environment are all things you will learn to expect from our staff here at Steve Lewis Subaru. Check out our Staff page!
We stand behind Subaru
Subaru is a quality brand known for its award-winning vehicles. Subaru is doing many things to help the environment and promotes a healthy, happy, outdoor lifestyle. As people continue to realize the many benefits of choosing Subaru, Subaru continues to unveil new and exciting features, vehicles, technologies, and much more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,380 reviews
July 24, 2021
Rich and the manager went out of their way to help us choose a car and also work within our budget and needs.Totally honest and upfront about everything. choose a car and also work within our budget and needs.Totally honest and upfront about everything. More
by stephenzimora
Verified CustomerEmployees Worked With
David Hanks, Rich Grono
July 22, 2021
Joe was great! He was super helpful and was always available for my questions. I had a great experience and would definitely buy here again. available for my questions. I had a great experience and would definitely buy here again. More
by barron262
Employees Worked With
Michael Teixeira, Joseph Boucher
July 22, 2021
The staff is very friendly and personable, however my last experience was not ideal. I had a 9:30 am appointment for an oil change and dealer recall issue. I was told the service would take about an hr last experience was not ideal. I had a 9:30 am appointment for an oil change and dealer recall issue. I was told the service would take about an hr and a half. I decided to wait it out in the waiting room. After 45 minutes of waiting, my car had not moved from where I parked it in their lot. I was ready to walk out, when a tech finally came and got my car; The hour and a half clock then started. I'd expect this from a walk in, but not from a scheduled appointment. More
by snakebytes
Employees Worked With
Terra Hondrogen
July 21, 2021
Very accommodating. Always a pleasure to do business with them. They know my vehicle so I will always go there for service. They remember me every visit. them. They know my vehicle so I will always go there for service. They remember me every visit. More
by No name
Employees Worked With
Benny Cruz, Terra Hondrogen
July 21, 2021
The customer service person i worked with was friendly and informative. Even though it took longer than expected he continued to update me while I waited. and informative. Even though it took longer than expected he continued to update me while I waited. More
by SUZMROB
Employees Worked With
Jesse - I give him 5 Star’s as well!!, Benny Cruz, Ryan Spahl, Tyler Dubay-Martin
July 21, 2021
Team did recommended "recall" notice in less than projected time! I also brought a small but troublesome problem with the keys to my wife's Subaru (not vehicle requiring service that day) and the gu projected time! I also brought a small but troublesome problem with the keys to my wife's Subaru (not vehicle requiring service that day) and the guys fixed one key fob and replaced battery in the other...at no charge. This is A+ service! We will continue to get all service done at Steve Lewis! More
by susan
Employees Worked With
not sure of names of service team I worked with that day...sorry
July 17, 2021
Joe Bouchar was amazing. He was patient efficient and made the process really easy. I am so happy with our purchase and would work with Joe again! made the process really easy. I am so happy with our purchase and would work with Joe again! More
by gretchendel
Employees Worked With
Joseph Boucher
July 16, 2021
Matt Tirrell the salesman was a very kind personal individual. Was very knowledgeable of the vehicle we were interested in. He took all the time needed with patients to all of our questions. Everyone individual. Was very knowledgeable of the vehicle we were interested in. He took all the time needed with patients to all of our questions. Everyone one went beyond our expectations. More
by luismagalhaes413
Employees Worked With
Michael Teixeira, Matt Tirrell
July 16, 2021
Manuel and Jesse at Subaru worked within my scheduling constraints to keep my family safe ahead of a long road trip. Thank you so much! constraints to keep my family safe ahead of a long road trip. Thank you so much! More
by FC
Employees Worked With
Manuel, Jesse, Benny Cruz, Terra Hondrogen
July 15, 2021
My appointment for a quick oil change turned into needing all four breaks done, and when Brandon heard that I'd had travel plans that day, he set me up with a loaner - way above what I'd expect and greatly a all four breaks done, and when Brandon heard that I'd had travel plans that day, he set me up with a loaner - way above what I'd expect and greatly appreciated! More
by DOUG.MACMILLAN
Employees Worked With
Brandon
