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Balise Subaru of Hadley
Hadley, MA
3,380 Reviews
You are a member of our Subaru family
At Steve Lewis Subaru you can expect to feel like part of the family. Our dealership is a family-owned, award-winning, one stop shop for your lifelong Subaru adventure. We love what we do because our main focus is making our customers happy.
Subaru is a perfect fit for any lifestyle. At Steve Lewis Subaru, we are focused on building and maintaining relationships with our customers and fulfilling their wants and needs. We are different from other dealerships because we genuinely have your best interest in mind and won't put pressure on you - choosing a car is all about the experience, we agree!
We put in the hard work so you don't have to
Winning DealerRater's Dealer of the Year Award and/or Consumer Satisfaction Award every year since 2013 and now 2019, has us here at Steve Lewis Subaru looking forward to what the future holds for our dealership. Having held many events and charities over the years, we have raised over $250,000 for our local community. Approximately $125,000 of that went to our local schools. We would not be able to achieve this without our amazing customers!
Quality staff and service
We know how important it is to hire staff that shares our passion for Subaru and what that entails. Helping local businesses, caring about customers, promoting a happy and inviting work environment are all things you will learn to expect from our staff here at Steve Lewis Subaru. Check out our Staff page!
We stand behind Subaru
Subaru is a quality brand known for its award-winning vehicles. Subaru is doing many things to help the environment and promotes a healthy, happy, outdoor lifestyle. As people continue to realize the many benefits of choosing Subaru, Subaru continues to unveil new and exciting features, vehicles, technologies, and much more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,380 reviews
June 07, 2021
I was very satisfied with my service atSteve Lewis I was very satisfied with my service at Steve Lewis Subaru but this last visit left me feeling not happy. I was there for an oil change, rotation o I was very satisfied with my service at Steve Lewis Subaru but this last visit left me feeling not happy. I was there for an oil change, rotation of tires, etc. and had asked if the heat shield could be checked as it had made a rattling noise when I started the car. It wasn't done but the service man said he started the car and didn't hear the noise. I thought when the car was up for the tire change, it could have been thoroughly checked. I don't know who worked on my car. More
by MKRIDER
Verified CustomerEmployees Worked With
Benny Cruz
June 07, 2021
Very impressed with my buying experience at Steve Lewis Subaru. Matt Tirrell was extremely knowledgeable, fair, honest and personable. I came in with what I thought was a great rate on financing and they Subaru. Matt Tirrell was extremely knowledgeable, fair, honest and personable. I came in with what I thought was a great rate on financing and they found a better rate! Since buying the car I have called Matt multiple times with questions and he has promptly returned my calls and helped me figure out all the new technology on my outback. Highly recommend working with Steve Lewis on your next Subaru. More
by warren
Employees Worked With
David Hanks, Matt Tirrell
June 07, 2021
Great experience at Steve Lewis Subaru. The the service department staff is friendly & professional. Best of all they don't try sell you unnecessary services. department staff is friendly & professional. Best of all they don't try sell you unnecessary services. More
by TEECEE62
Employees Worked With
Benny Cruz, Terra Hondrogen
June 05, 2021
Great experience purchasing my car at Steve Lewis from Matt Tirrell. Matt was knowledgeable, professional and went above beyond through the entire process. David Hanks in finance provided excellent perso Matt Tirrell. Matt was knowledgeable, professional and went above beyond through the entire process. David Hanks in finance provided excellent personalized customer service. Will definitely recommend to family and friends. More
by NUNOINACIO
Employees Worked With
David Hanks, Matt Tirrell, Ryan Spahl
June 03, 2021
I was able to do everything over the phone and just had to go and pick up my car. My sales person, Todd Gerry was kind, knowledgeable, and took care of everything promptly. to go and pick up my car. My sales person, Todd Gerry was kind, knowledgeable, and took care of everything promptly. More
by SUSANEKENNEY1
Employees Worked With
Todd Gerry, David Hanks
June 03, 2021
I have found the dealership to be extremely professional. The service dept is excellent. I.met Steve Lewis I'm 2017 and he is a very honest person. I have no.problems there The service dept is excellent. I.met Steve Lewis I'm 2017 and he is a very honest person. I have no.problems there More
by sargetall
Employees Worked With
Benny Cruz
June 01, 2021
My experience started off fine. Steve Lewis has a great inventory of cars, and I easily found a quality vehicle. However, I was led to believe I would get it much sooner (within days) of purchasing. It too inventory of cars, and I easily found a quality vehicle. However, I was led to believe I would get it much sooner (within days) of purchasing. It took 2 weeks to get the car registered and almost a whole additional week to actually get the car. The general manager told me I’d have my registration a certain date upon looking at tracking number of the document and then according to my salesperson it arrived a day later. I was told my car would be delivered Friday. Then I was told they could not find a driver and that they would deliver the car Saturday. Then Sunday rolled around and still no driver. I was without a car going on three weeks and had to scramble to get to work somehow...I eventually found someone to drive me the hour and a half up to Steve Lewis to get the car myself after waiting. Once I got there I saw the scratches that were promised to have been buffed out were not taken care of. Very disappointing service. More
by NIKKI.DEMICHAEL
Employees Worked With
Michael Teixeira
June 01, 2021
Steve Lewis Subaru has a good word-of-mouth reputation in the valley. Tyler Griswold was the salesman, he was very helpful and not pushy. Jason, who setup my visit over the phone, was very polite and helpful the valley. Tyler Griswold was the salesman, he was very helpful and not pushy. Jason, who setup my visit over the phone, was very polite and helpful. More
by Erik
Employees Worked With
Tyler Griswold, Jack Walczak, Jason Bastia
June 01, 2021
Service Dept is great.Reliable, courteous and Service Dept is great. Reliable, courteous and efficient. I have a 2016 Subaru Crosstrek with over 200k miles. I just bought my son and daughter eac Service Dept is great. Reliable, courteous and efficient. I have a 2016 Subaru Crosstrek with over 200k miles. I just bought my son and daughter each a car from Steve Lewis Subaru. These purchases can be attributed to the good relationship I have had with the Service Dept at Steve Lewis Subaru. More
by DSTMARIE
Employees Worked With
Benny Cruz, Terra Hondrogen
June 01, 2021
Best service department of any new car dealer I have experienced. I feel confident about the quality of work and appreciate the positive atmosphere of the workplace. experienced. I feel confident about the quality of work and appreciate the positive atmosphere of the workplace. More
by VOUROS
Employees Worked With
Jesse and Brandon, Benny Cruz, Terra Hondrogen
