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Balise Subaru of Hadley
Hadley, MA
3,380 Reviews
You are a member of our Subaru family
At Steve Lewis Subaru you can expect to feel like part of the family. Our dealership is a family-owned, award-winning, one stop shop for your lifelong Subaru adventure. We love what we do because our main focus is making our customers happy.
Subaru is a perfect fit for any lifestyle. At Steve Lewis Subaru, we are focused on building and maintaining relationships with our customers and fulfilling their wants and needs. We are different from other dealerships because we genuinely have your best interest in mind and won't put pressure on you - choosing a car is all about the experience, we agree!
We put in the hard work so you don't have to
Winning DealerRater's Dealer of the Year Award and/or Consumer Satisfaction Award every year since 2013 and now 2019, has us here at Steve Lewis Subaru looking forward to what the future holds for our dealership. Having held many events and charities over the years, we have raised over $250,000 for our local community. Approximately $125,000 of that went to our local schools. We would not be able to achieve this without our amazing customers!
Quality staff and service
We know how important it is to hire staff that shares our passion for Subaru and what that entails. Helping local businesses, caring about customers, promoting a happy and inviting work environment are all things you will learn to expect from our staff here at Steve Lewis Subaru. Check out our Staff page!
We stand behind Subaru
Subaru is a quality brand known for its award-winning vehicles. Subaru is doing many things to help the environment and promotes a healthy, happy, outdoor lifestyle. As people continue to realize the many benefits of choosing Subaru, Subaru continues to unveil new and exciting features, vehicles, technologies, and much more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,380 reviews
May 31, 2021
I had asked for my snow tires to be replaced by by my all-weather tires (on rims in the back), but had to remind the staff to do it after the car was "finished." I was glad I looked before driving away. all-weather tires (on rims in the back), but had to remind the staff to do it after the car was "finished." I was glad I looked before driving away. More
by CSQUEEN
Verified CustomerEmployees Worked With
Benny Cruz, Terra Hondrogen
May 29, 2021
This dealership has extremely friendly and knowledgeable staff. They thoroughly explain everything and make sure they have answered all questions. They go above and beyond to ensure a great experience. staff. They thoroughly explain everything and make sure they have answered all questions. They go above and beyond to ensure a great experience. More
by BEH88
Employees Worked With
David Hanks, Michael Teixeira, Rich Grono
May 29, 2021
They were very polite, helpful, and efficient. We missed the free customer transportation van and hope that it will be reinstated soon. It is a nice service. the free customer transportation van and hope that it will be reinstated soon. It is a nice service. More
by SJB
Employees Worked With
Brandon and Jesse - 5 stars each
May 28, 2021
Just bought a wonderful new 2021 Outback Touring and simultaneously had Service Dept complete maintenance, replace upper oil pan & put on new tires on my 2017 Subaru Outback so that I could sell the ca simultaneously had Service Dept complete maintenance, replace upper oil pan & put on new tires on my 2017 Subaru Outback so that I could sell the car to my kids knowing it was in great shape at 69,500. Rich Grono worked clisely with the Service Dept to coordinate all of this—so very helpful! More
by karen.h
Employees Worked With
David Hanks, Benny Cruz, Rich Grono
May 27, 2021
Very helpful and informative for me buying my first new car! Absolutely 100% satisfied with my service and my experience was better than I expected car! Absolutely 100% satisfied with my service and my experience was better than I expected More
by ASHLIEMACFARLANE
Employees Worked With
Jack , Michael Teixeira, Tyler Dubay-Martin
May 27, 2021
The service department at Steve Lewis Subaru couldn't be nicer. That goes a long way in addition to the skill and expertise when it comes to taking car of the car and the driver. They are patient and cons nicer. That goes a long way in addition to the skill and expertise when it comes to taking car of the car and the driver. They are patient and considerate and always helpful -even over the phone when asked about a light in the dash not noticed before. A plus for the head of service and team! More
by TLMURRAY8
Employees Worked With
Will
May 26, 2021
The entire service department is made up of very talented and capable employees that are always very professional and forthright. I enjoy their enthusiasm and caring attitudes.. and capable employees that are always very professional and forthright. I enjoy their enthusiasm and caring attitudes.. More
by CSSPAULDING
Employees Worked With
Jesse and Brandon
May 26, 2021
The service experience was OK but shortly after I had a warning light come on. I don’t believe in coincidence. Next available follow up appointment to check on service light is several weeks away. A bette warning light come on. I don’t believe in coincidence. Next available follow up appointment to check on service light is several weeks away. A better response from SLS would’ve been: swing by and we’ll check that. That would have got you five stars. More
by jcherof
Employees Worked With
Benny Cruz, Terra Hondrogen
May 26, 2021
I feel that the dealership offers a typical car sales experience. Typical negotiation with a large fee presented afterwards, and constant up sale during final paper work. Service department has been su experience. Typical negotiation with a large fee presented afterwards, and constant up sale during final paper work. Service department has been sub-par. More
by JAMCWILLI
Employees Worked With
Benny Cruz, Terra Hondrogen
May 24, 2021
The service department is amazing, I was in and out in under a half an hour for my oil change and tire rotation. Thank you for your excellent service. under a half an hour for my oil change and tire rotation. Thank you for your excellent service. More
by Dave
Employees Worked With
Benny Cruz
