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Balise Subaru of Hadley

Hadley, MA

Overview
Reviews
Vehicles
4.8
3,378 Reviews
You are a member of our Subaru family At Steve Lewis Subaru you can expect to feel like part of the family. Our dealership is a family-owned, award-winning, one stop shop for your lifelong Subaru adventure. We love what we do because our main focus is making our customers happy. Subaru is a perfect fit for any lifestyle. At Steve Lewis Subaru, we are focused on building and maintaining relationships with our customers and fulfilling their wants and needs. We are different from other dealerships because we genuinely have your best interest in mind and won't put pressure on you - choosing a car is all about the experience, we agree! We put in the hard work so you don't have to Winning DealerRater's Dealer of the Year Award and/or Consumer Satisfaction Award every year since 2013 and now 2019, has us here at Steve Lewis Subaru looking forward to what the future holds for our dealership. Having held many events and charities over the years, we have raised over $250,000 for our local community. Approximately $125,000 of that went to our local schools. We would not be able to achieve this without our amazing customers! Quality staff and service We know how important it is to hire staff that shares our passion for Subaru and what that entails. Helping local businesses, caring about customers, promoting a happy and inviting work environment are all things you will learn to expect from our staff here at Steve Lewis Subaru. Check out our Staff page! We stand behind Subaru Subaru is a quality brand known for its award-winning vehicles. Subaru is doing many things to help the environment and promotes a healthy, happy, outdoor lifestyle. As people continue to realize the many benefits of choosing Subaru, Subaru continues to unveil new and exciting features, vehicles, technologies, and much more.
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315 Russell St

Hadley, MA

01035

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Showing 3,378 reviews

January 02, 2023

I was happy that my remote starter was replaced within an hour. Jesse Szewczyk was very helpful showing how to work my new remote. Gene Callahan More

by GENE8656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
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Jan 02, 2023 -

Balise Subaru of Hadley responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

December 27, 2022

The service department is always willing to accommodate me when I need service or parts. Friendly and knowledgeable. More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
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Dec 27, 2022 -

Balise Subaru of Hadley responded

Thank you so much for your excellent review, Todd! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Steve Lewis Subaru to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

December 26, 2022

The service department really went above and beyond to save me some money especially during Christmas week! More

by LUDDYLOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who helped
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Dec 27, 2022 -

Balise Subaru of Hadley responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

December 24, 2022

Brought my car in for the factory scheduled service and told them the last time that I was in they mentioned the tires were getting low on tread. They did the service and put on 4 new tires reprogrammed th More

by chet_tidlund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
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Dec 27, 2022 -

Balise Subaru of Hadley responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Steve Lewis Subaru! Joe Clark General Manager

December 22, 2022

Great experience, walked me through the whole process and kept me updated throughout. Always available to answer questions. More

by kelseycollins
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen, Michael Teixeira, Seth Bourdeau
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Dec 22, 2022 -

Balise Subaru of Hadley responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

December 21, 2022

Terra and Tyler and Joe Clark all helped me seamlessly turn in my lease i got from them 3 years ago. Very kind and professional, cannot wait to return! More

by SLSBrentt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen, Joe clark, Tyler Griswold, Tyler Dubay-Martin
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Dec 22, 2022 -

Balise Subaru of Hadley responded

Here at Steve Lewis Subaru, customer satisfaction is our #1 priority. I'm glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Joe Clark General Manager

December 20, 2022

Jesse went above and beyond and my 5-year-old car is now ready for a cross-country trip in the new year. Thank you, Steve Lewis Subaru! More

by GFS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse (service advisor)
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Dec 21, 2022 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Clark General Manager

December 17, 2022

Great express service for oil change. Whole thing took less than one half hour. Comfortable waiting room too!! More

by DERVINT
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jevon
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Dec 18, 2022 -

Balise Subaru of Hadley responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

December 16, 2022

Poor ability to register car in NY. Not able to give progress updates. No idea when can will be delivered. More

by JSAGALYN
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Brian Kane
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Dec 21, 2022 -

Balise Subaru of Hadley responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Clark General Manager

December 15, 2022

Very pleased with are service and friendly staff. We were waiting and was surprised it took 3 hours to change tires. More

by FOXY_ROXY2851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Lamb
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Dec 16, 2022 -

Balise Subaru of Hadley responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. We do apologize for the long wait and appreciate your patience. Thank you for choosing Steve Lewis Subaru! Joe Clark General Manager

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