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Balise Subaru of Hadley - Service Center

Hadley, MA

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572 Reviews

572 Reviews of Balise Subaru of Hadley - Service Center

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December 23, 2021

The Service department is consistent and professional. Always look forward to service with them. Very accommodating. More

by ROBISON1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Dec 24, 2021 -

Balise Subaru of Hadley responded

We appreciate your business and our team looks forward to serving you again soon! Joe Clark General Manager

December 22, 2021

When a safety issue arose on my wife's Forester, the folks at the dealership got me an appointment right away and solved the problem in less than an hour. Great work! More

by steve.weiss47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clark, Benny Cruz, Terra Hondrogen
Dec 22, 2021 -

Balise Subaru of Hadley responded

Thanks for sharing your thoughts about your experience with Steve Lewis Subaru. We appreciate your business and hope to see you again soon! Joe Clark General Manager

December 21, 2021

Brandon is always helpful and explains everything going on with your vehicle. I appreciate his honesty. More

by sunshine2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Dec 21, 2021 -

Balise Subaru of Hadley responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Brandon and our team here at Steve Lewis Subaru. Joe Clark General Manager

December 21, 2021

Appointment on time. Short wait time. Great service. Brandon is an excellent service advisor. He explained all questions I had. More

by grammyandpapa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks
Dec 21, 2021 -

Balise Subaru of Hadley responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

December 20, 2021

Fast service. Very good counication throughout the service.remi ders about service were sent on regular basis. More

by DBCHICOPEE@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Dec 20, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your great review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

December 20, 2021

Above and beyond good service..Jessie was super helpful to getting my repairs taken care of in a timely f efficient manner. More

by harrker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie
Dec 20, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to leave us a five-star rating. We look forward to sharing your compliments with Jessie and our crew. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Joe Clark General Manager

December 20, 2021

I paid in advance and was not told that there would be an additonal fee for labor. I did not appriciate that. On another note, I loved the shuttle and the driver who could not have been nicer who brought me More

by SHAPPYLOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Dec 20, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to leave us your feedback. We will be sure to share your comments with our team. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

December 15, 2021

The Belt replacement went well but the Rear Gate Stays were not done because the correct parts were not in stock. So I have to wait a month for another appointment. I hope the right parts will be in t More

by CRC32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Dec 15, 2021 -

Balise Subaru of Hadley responded

Providing a positive experience is our top priority, and we apologize that the correct parts were not in stock during your visit. Please reach out to us directly if you would like to discuss your visit in greater detail and we will clear up any issues. Joe Clark General Manager

Dec 15, 2021 -

CRC32 responded

I went in for service on 12/11/2021 for a belt replacement and gate stays replacement, The Belt was replaced. The gate stays were the wrong ones in stock. An appointment for the gate stays replacement is now scheduled for 01/10/2022. I called the parts department and was told thay are in now. In the mean time I can't use the back of the Forester because the gate won't stay up. Why such a long wait?

December 13, 2021

Service was performed per quote. Provided with no cost loaner/ rental car. All personnel were professional, prompt, courteous and communicative. More

by Smokey SJB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Szewczyk
Dec 13, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

December 13, 2021

The service was efficient provided in a very friendly fashion.. The wait for the work to be completed was reasonable. More

by RAVAHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Dec 13, 2021 -

Balise Subaru of Hadley responded

We are very happy to hear Benny and Terra provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

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