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Balise Subaru of Hadley - Service Center

Hadley, MA

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572 Reviews

572 Reviews of Balise Subaru of Hadley - Service Center

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November 24, 2021

Wonderfully prompt and highly professional service. I appreciate the updates via text as work progresses. Staff follows all safety (Covid...) protocols, which makes me feel safe. Thanks all. Kim More

by yoginigirrl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Nov 24, 2021 -

Balise Subaru of Hadley responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

November 18, 2021

The staff are very friendly and they helped me resolve my issue quickly and efficiently. More

by Kriesessoint
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Gerry, Benny Cruz, Terra Hondrogen
Nov 18, 2021 -

Balise Subaru of Hadley responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

November 17, 2021

They did a very quick walk-in 24K service for my 2018 Outback. I was in and out in under an hour. They also cleaned my windshield which was filthy; what a treat when I took the car the next night which More

by CHRISTOPHER.KOSTAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Nov 17, 2021 -

Balise Subaru of Hadley responded

Christopher, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

November 17, 2021

Your dealership is professional, thorough in its service department and has extremely communicative and friendly staff. I feel very confident that my Subaru Crosstrek is being well taken care of. More

by AFINLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept - Jesse (not sure of last name)
Nov 17, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

November 16, 2021

They do a good job of communicating with you while your vehicle is being worked on . More

by j.count
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
Nov 16, 2021 -

Balise Subaru of Hadley responded

It's great to hear that Terra was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

November 15, 2021

Nothing special that went above and beyond my expectations. Obviously my car had more serious issues which never were pointed out. More

by creekscowboy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Can’t remember names
Dec 02, 2021 -

Balise Subaru of Hadley responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Clark General Manager

November 13, 2021

Great to work with everyone is always so friendly. In Great to work with everyone is always so friendly. In and out always a pleasure! More

by GRONORP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse and Brandon , Benny Cruz, Terra Hondrogen
Nov 14, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your feedback with us. Benny, Terra and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Clark General Manager

November 12, 2021

Excellent service on my Forrester. They were consummate professionals courteous and attentive. I will have all of my service done at Steve Lewis. More

by WALTERDL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Nov 12, 2021 -

Balise Subaru of Hadley responded

Walter, We appreciate your business and our team looks forward to serving you again soon! Joe Clark General Manager

November 12, 2021

I have a problem with the transmission losing problem for a couple of seconds at a time. I know a intermittent problem is hard to find but Jessie said it could not be duplicated and there was nothing on the More

by JOELAFLEUR52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessie
Nov 29, 2021 -

Balise Subaru of Hadley responded

Providing a positive experience is our top priority, and we're sorry that we failed here. Thank you for reaching out to us, Joe. A representative from our dealership will be in touch with you soon. Joe Clark General Manager

Nov 29, 2021 -

JOELAFLEUR52 responded

Joelafleur52@gmail.com

November 11, 2021

Steve Lewis Subaru service department is awesome, friendly, helpful, and they keep you updated as the job goes along. More

by Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse, Brandon, , Benny Cruz
Nov 11, 2021 -

Balise Subaru of Hadley responded

Todd, Thank you for choosing Steve Lewis Subaru, your feedback and rating mean a lot to us. We're glad Benny was able to help, and we hope to see you again! Joe Clark General Manager

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