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Balise Subaru of Hadley - Service Center

Hadley, MA

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572 Reviews

572 Reviews of Balise Subaru of Hadley - Service Center

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October 20, 2021

Staff was friendly and helpful. Service was quick and thorough. Everything was clearly explained to me. More

by CJCATMOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Oct 20, 2021 -

Balise Subaru of Hadley responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

October 18, 2021

Great service. Helpful. Explanations of services very clear and concise. Always very pleasant and helpful. More

by chrisglourenco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Oct 18, 2021 -

Balise Subaru of Hadley responded

Thank you for your business, Chris, and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

October 18, 2021

Charged $50.00 to test my battery when I told them to just replace it More

by GPFLYER22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I’m not blaming him, Benny Cruz
Nov 04, 2021 -

Balise Subaru of Hadley responded

Providing a positive experience is our top priority. We will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Joe Clark General Manager

October 16, 2021

I had great service and was treated with respect . Communication with keeping me informed could not have been better. More

by RMKOZAK248
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Oct 18, 2021 -

Balise Subaru of Hadley responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

October 11, 2021

My appointment was for 10 am for which I arrived promptly, only to find my car still sitting in the parking lot 40 minutes later. I had to return to the service desk to point this out. When I respe More

by bjarhodes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alicia Williams
Oct 29, 2021 -

Balise Subaru of Hadley responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Joe Clark General Manager

October 11, 2021

Benny Cruz of the Service Department staff was knowledgeable, helpful and very easy to work with. This was my first time as a walk-in and I was back on the road in no time. More

by ZCGARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Oct 12, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your excellent review! We are so glad that Benny had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

October 05, 2021

Absolutely outstanding service. The service advisors are a pleasure to deal with! Keep up the good work. More

by AGR0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Oct 05, 2021 -

Balise Subaru of Hadley responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

October 04, 2021

Auto service was performed in 30 minutes less than predicted. I was informed immediately via messages and phone call. The advisor immediately understood my somewhat unique requirements and immediately More

by BEEDWARDS66
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Oct 04, 2021 -

Balise Subaru of Hadley responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

October 04, 2021

First time using the service department. Service was courteous and efficient. Can't ask for more than that! More

by melgregor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Oct 04, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

October 02, 2021

Went to get an oil consumption test. “ we will have you out of here in 30minutes”. I wouldn’t have minded that it took longer than promised if I didn’t realize they had finished but forgot about me in the More

by LEONORRODRIGUEZ
Recommend Dealer
Yes
Employees Worked With
Cait Reese
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