Balise Subaru of Hadley - Service Center

Much appreciation to staff for their helpfulness and efficiency. Special thanks to Tara (or Terra?) for her phone call update -- and especially to Jesse who found tires in stock and completed work by th efficiency. Special thanks to Tara (or Terra?) for her phone call update -- and especially to Jesse who found tires in stock and completed work by the end of the afternoon. Great help to us. More

Efficient and professional – service is great, really listen to what needs to be repaired and once the work is completed the staff went through everything, making sure I didn't have questions. listen to what needs to be repaired and once the work is completed the staff went through everything, making sure I didn't have questions. More

The service department was efficient, friendly, happy to educate me about the need for an expensive 60K servicing, and flexible on timing for the loaner. Generally a pleasure to do business with. educate me about the need for an expensive 60K servicing, and flexible on timing for the loaner. Generally a pleasure to do business with. More

Was pleasantly surprised by the TFL tire credit! Now I'll be able to use the discount money for my other needs. Wait time was shorter than expected. Friendly C.S. be able to use the discount money for my other needs. Wait time was shorter than expected. Friendly C.S. More

Steve Lewis Subaru is my go to dealership for 15 years. My 2019 Subaru Crosstrek is my second car that I bought here, serviced/continue to service. Benny Cruz and Terra Hondrogen from the service departmen My 2019 Subaru Crosstrek is my second car that I bought here, serviced/continue to service. Benny Cruz and Terra Hondrogen from the service department that I interacted with during my last visit were friendly, professional and available to answer all of my questions about the recall. Thank you! More

The customer service was excellent and they patched the tire for no charge which was great. My only negative is the price of $100 is a lot for me on a fixed income. tire for no charge which was great. My only negative is the price of $100 is a lot for me on a fixed income. More

Had my 2012 Outback diagnosed for a case of "dashboard Christmas tree" (check engine/break/cruise lights etc... are blinking non stop but the car mechanically behaving normally). It took a couple of tries Christmas tree" (check engine/break/cruise lights etc... are blinking non stop but the car mechanically behaving normally). It took a couple of tries to try and find the cause/. The second time, they did it at no charge, including sensor that they thought was the culprit. It is not easy to diagnose these kind of problem and they did well but they did their best, and remained courteous and helpful during the whole process. They warned me it could come back and already laid out a plan of action should it return, which I really appreciate since I hate surprises. More

Steve Lewis is an excellent dealership- the service department is responsive and tries to anticipate and meet all the customer’s needs while providing high quality work! department is responsive and tries to anticipate and meet all the customer’s needs while providing high quality work! More

I really appreciated that I was shuttled back home after I dropped off my car, and picked up when the car was done. Got some office work done, instead of sitting in the Subaru waiting room. Very good custo I dropped off my car, and picked up when the car was done. Got some office work done, instead of sitting in the Subaru waiting room. Very good customer service. More

We were in for FIRST Service on our 21 outback Any Shop We were in for FIRST Service on our 21 outback Any Shop can do Oil change and tire rotation We buy and service our cars at Steve Lewis becaus We were in for FIRST Service on our 21 outback Any Shop can do Oil change and tire rotation We buy and service our cars at Steve Lewis because of the people The Staff is amazing Terra is a huge asset to the service center and front line of your customer service Thank you Don Ellershaw More