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Balise Subaru of Hadley - Service Center

Hadley, MA

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572 Reviews

572 Reviews of Balise Subaru of Hadley - Service Center

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August 05, 2021

When attempting to make the appointment I was unable to talk with someone in the service dept. My call went to the message answering machine which was full. More

by SMOKEY906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benny Cruz, Terra Hondrogen
Aug 22, 2021 -

Balise Subaru of Hadley responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Joe Clark General Manager

August 02, 2021

I was very happy with my recent service experience at Steve Lewis Subaru. The staff took care of everything and was friendly during each interaction. More

by abigailm.fontaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Aug 02, 2021 -

Balise Subaru of Hadley responded

We are very happy to have provided you with such a positive experience, Abigail! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

August 01, 2021

I bought my ‘19 CrossTrek Limited from Steve Lewis. The sales staff was incredible, knowledgeable and thorough. Doug was my salesman and he knew everything about the car! Fast forward to 5 weeks ago, a n More

by Chris Tracy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Merrill, Joe Clark, Benny Cruz
Aug 02, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We are so glad to have you as our customer! Joe Clark General Manager

August 01, 2021

Very responsive to my car's needs. They are friendly and every time I go there they answer all the questions regarding the "health" of my car". More

by jrpronovost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Scott Lunt, Jack Walczak
Aug 02, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

July 31, 2021

The mechanic went above and beyond to find what was causing the noise i was hearing and to fix it. He even had me ride with him to have me show him. Much appreciated. More

by hollyshobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clark
Jul 31, 2021 -

Balise Subaru of Hadley responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

July 29, 2021

The staff is friendly, knowledgeable and professional at Steve Lewis. An employee in the service department took his time to patiently explain what had been done to my car. He even estimated on the high en More

by julznmeg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Jul 29, 2021 -

Balise Subaru of Hadley responded

We appreciate your business and our team looks forward to serving you again soon! Joe Clark General Manager

July 29, 2021

Steve Lewis Subaru always comes through for me and gives my car the best service. Staff are terrific and always meet or exceed my expectations. It’s amazing how the service staff keep their cool even when o More

by cwc1646
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse! , Benny Cruz, Terra Hondrogen
Jul 30, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Clark General Manager

July 28, 2021

They were very efficient and helpful. This was a recall on my outback concerning a fuel pump replacement. Great job Steve Lewis Suburu in Hadley! More

by davidsohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of name
Jul 28, 2021 -

Balise Subaru of Hadley responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

July 28, 2021

Steve Lewis is a great place to take your car for service. They are helpful, explain things clearly and try to do just what is needed. More

by revolutionary_petunia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Jul 29, 2021 -

Balise Subaru of Hadley responded

Thank you for choosing Steve Lewis Subaru, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Clark General Manager

July 28, 2021

I always have a positive experience at Steve Lewis. The staff is friendly, knowledgeable and professional. I appreciate them taking their time to patiently explain what has been done to my car and what oth More

by Debra LaVoice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure, but Jesse is always 5 stars as well , Benny Cruz, Terra Hondrogen
Jul 28, 2021 -

Balise Subaru of Hadley responded

Thank you, Debra, for sharing your thoughts about your experience with Steve Lewis Subaru. We appreciate your business and look forward to seeing you next time! Joe Clark General Manager

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