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Balise Subaru of Hadley - Service Center

Hadley, MA

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572 Reviews

572 Reviews of Balise Subaru of Hadley - Service Center

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July 27, 2021

Had an unexpected need for servicing before travel. They accommodated my schedule need got servicing done quickly and replaced some body trim parts that had been popped off in an anonymous shopping center p More

by THOMAS_HUF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Szewyck
Jul 27, 2021 -

Balise Subaru of Hadley responded

Thomas, Thank you for your business and this review. We're happy to hear Jesse and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

July 26, 2021

Everything was fine. Visit to make recall repair. All went well. Thank you. Pleased with service receieved from Steve Lewis Subaru. Have bought three cars here. More

by BASCHENK
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Jul 26, 2021 -

Balise Subaru of Hadley responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

July 22, 2021

The staff is very friendly and personable, however my last experience was not ideal. I had a 9:30 am appointment for an oil change and dealer recall issue. I was told the service would take about an hr More

by snakebytes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
July 21, 2021

The customer service person i worked with was friendly and informative. Even though it took longer than expected he continued to update me while I waited. More

by SUZMROB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse - I give him 5 Star’s as well!!, Benny Cruz, Ryan Spahl, Tyler Dubay-Martin
Jul 22, 2021 -

Balise Subaru of Hadley responded

Thank you for choosing Steve Lewis Subaru, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Clark General Manager

July 21, 2021

Very accommodating. Always a pleasure to do business with them. They know my vehicle so I will always go there for service. They remember me every visit. More

by No name
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Jul 22, 2021 -

Balise Subaru of Hadley responded

Thanks for sharing your thoughts about your experience working with Benny here at Steve Lewis Subaru. We appreciate your business and hope to see you again soon! Joe Clark General Manager

July 21, 2021

Team did recommended "recall" notice in less than projected time! I also brought a small but troublesome problem with the keys to my wife's Subaru (not vehicle requiring service that day) and the gu More

by susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure of names of service team I worked with that day...sorry
Jul 22, 2021 -

Balise Subaru of Hadley responded

Susan, We appreciate your business and our team looks forward to serving you again soon! Joe Clark General Manager

July 16, 2021

Manuel and Jesse at Subaru worked within my scheduling constraints to keep my family safe ahead of a long road trip. Thank you so much! More

by FC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Manuel, Jesse, Benny Cruz, Terra Hondrogen
Jul 16, 2021 -

Balise Subaru of Hadley responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

July 15, 2021

My appointment for a quick oil change turned into needing all four breaks done, and when Brandon heard that I'd had travel plans that day, he set me up with a loaner - way above what I'd expect and greatly a More

by DOUG.MACMILLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Jul 15, 2021 -

Balise Subaru of Hadley responded

Thank you for the kind words, Doug, for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

July 14, 2021

My best customer service experiences are always had at when I go to Steve Lewis Subaru - Took care of regular oil change and also made sure my wipers were ok - The service team is so well organized and v More

by JerryN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Szewczyk - Excellent Servie Dept Manager , Joe Clark
Jul 14, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your excellent review, Jerry! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

July 14, 2021

Fabulous service. I had a recall done on my car and the expected wait was over two hours and they called their shuttle service to bring my two towns over and coordinated my pickup. Excellent experience! Hi More

by Jillianjohnson96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Jul 14, 2021 -

Balise Subaru of Hadley responded

Thank you for this wonderful feedback, Jillian! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru! Joe Clark General Manager

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