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Balise Subaru of Hadley - Service Center

Hadley, MA

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572 Reviews
Call Service Center (413) 584-5355

572 Reviews of Balise Subaru of Hadley - Service Center

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July 05, 2021

Great service, quick, easy , courteous and very helpful. Customer lounge very well maintained. More

by judabee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel, Benny Cruz, Terra Hondrogen
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Jul 05, 2021 -

Balise Subaru of Hadley responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

July 05, 2021

I appreciate the knowledge of the service staff, especially Brandon. Thank you. More

by GALEMPART59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Axton, Benny Cruz, Terra Hondrogen
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Jul 05, 2021 -

Balise Subaru of Hadley responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon has met your expectations. Thank you again for choosing Steve Lewis Subaru; we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

July 03, 2021

Super service every time! Personnel are knowledgeable and accommodating. Best Subaru dealership around! I’m planning to buy my next car from Steve Lewis Subaru! More

by WRIGHTRUDOLPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse!!!, Terra Hondrogen
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Jul 04, 2021 -

Balise Subaru of Hadley responded

Rudolph, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

July 02, 2021

The express service is wonderful. No appointment is needed. It’s so convenient. Go whenever works for you and then it’s easy in and easy out. More

by sboy
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Report | Print
Jul 03, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

July 01, 2021

Always excellent service! We bought my 2012 Legacy here and go no where else for service and repairs! More

by AUDGEPRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Report | Print
Jul 01, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Clark General Manager

July 01, 2021

Quick, responsive service Provided information as needed. Did not misuse my time (no unnecessary waiting) More

by MARGARET.STEVENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Report | Print
Jul 01, 2021 -

Balise Subaru of Hadley responded

Margaret, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

June 30, 2021

Left my car for the day. 400 dollars later and still have the problem. Now I have to wait two more weeks to get another appointment. Dissatisfied More

by JUDYWEAVER600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know names
Report | Print
Jul 17, 2021 -

Balise Subaru of Hadley responded

Judy, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. Hopefully we can discuss this in more detail soon so we can get this matter resolved. Joe Clark General Manager

Jul 20, 2021 -

JUDYWEAVER600 responded

So after 3 visits to correct squeaking brakes ,the sound is still going on. Very disappointed. I’m taking my car to a different mechanic. Don’t know if I will go back and do business with Steve Lewis Subaru

June 28, 2021

Due to Covid my Subaru has been driven very little. So one of my brakes had locked up, which was an emergency as I'm preparing for a long trip. They worked me in on a day I could get there, checked all th More

by LMATSON0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Axton, Benny Cruz
Report | Print
Jun 29, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your thoughts on working with our team! We're glad to hear we delivered such a great experience! Joe Clark General Manager

June 28, 2021

I have always had repairs done on my 2013 Subaru Outback at your facility and am very pleased with repairs. More

by dwillia1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Williams,Dorothy, Benny Cruz
Report | Print
Jun 29, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We truly appreciate your loyal business! Joe Clark General Manager

June 28, 2021

As always, thorough, careful and top notch. I really appreciate how educational everyone is at STeve Lewis Subaru, and how focused they are on my safety. More

by HOLLY_GRAHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Report | Print
Jun 29, 2021 -

Balise Subaru of Hadley responded

Thanks for your review, Holly! Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that we were able to help you out. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

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