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Balise Subaru of Hadley - Service Center

Hadley, MA

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572 Reviews

572 Reviews of Balise Subaru of Hadley - Service Center

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April 07, 2021

I bought my 2016 Subaru Forester used from Steve Lewis. They have always treated me well and I can count on them to do only the work that is needed. If they find anything else that needs attention, they ca More

by chet_tidlund
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Apr 07, 2021 -

Balise Subaru of Hadley responded

Thank you for sharing your thoughts about your experience with Steve Lewis Subaru, Chet. We appreciate your business and hope to see you again soon! We look forward to having you as one of our valued customers for life! Joe Clark General Manager

April 07, 2021

Prompt. Courteous. I like that service keeps you informed with text messages. All staff I met in halls asked if I needed help. Low key environment More

by Subaru67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Apr 07, 2021 -

Balise Subaru of Hadley responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

April 07, 2021

Everyone was friendly from the phone call right up to when I picked the car up. Service was done promptly, efficiently, and affordable with effective communication of the service rendered. More

by TMCRIS2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Apr 08, 2021 -

Balise Subaru of Hadley responded

We appreciate your business and our team looks forward to serving you again soon! Joe Clark General Manager

April 06, 2021

We have two Subarus, both 2011 models, which were purchased in the Midwest before we moved to the area. They are in great running condition because the Service Department at Steve Lewis Subaru is exc More

by TAHAMPTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Apr 06, 2021 -

Balise Subaru of Hadley responded

Thank you for your business and this review. We're happy to hear our Benny and service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future with both your 2011 Subaru's, please let us know. Joe Clark General Manager

April 02, 2021

Difficult problem to diagnose stayed with it until fixed. Was given a loaner car to use until the noise was heard. The noise was temp. Related so it too time. More

by DAVE01095
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor Brandon Axton was great
Apr 02, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your thoughts on working with Brandon and our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

April 02, 2021

The clerk at the service counter was courteous and attentive and the work was done quicker than expected. I would recommend service being done at Steve Lewis Subaru More

by KRHEBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
Apr 03, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your review! We're thrilled that you found your experience with us to be a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

April 02, 2021

Always quick, easy and professional check in at Subaru Service Center. Their text message system keeps me informed about my car maintenance. If I can’t wait for my car in their clean waiting room, I can g More

by AKAPAMSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name of the person who assisted me, Terra Hondrogen
Apr 02, 2021 -

Balise Subaru of Hadley responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

April 02, 2021

Everyone was very helpful and nice who helped me get my car serviced! I now have peace of mind driving my car a distance. Thank you so much 🤗 More

by YEAYEA7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Apr 03, 2021 -

Balise Subaru of Hadley responded

You're so welcome! Thanks for the kind words for our service department--we look forward to sharing your compliments with them. Joe Clark General Manager

April 01, 2021

Great service! Completed the oil change without an appointment within a reasonable time. Used my birthday coupon but still a little bit pricey for oil change. More

by SELSU4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Apr 02, 2021 -

Balise Subaru of Hadley responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Clark General Manager

April 01, 2021

I was very satisfied with service visit. We are going on I was very satisfied with service visit. We are going on a long trip and so in addition to an oil change and tire rotation I requested a check to ma More

by AUDGEPRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Apr 02, 2021 -

Balise Subaru of Hadley responded

We appreciate your business and our team looks forward to serving you again soon, Audrey! Joe Clark General Manager

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