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Balise Subaru of Hadley - Service Center

Hadley, MA

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572 Reviews

572 Reviews of Balise Subaru of Hadley - Service Center

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March 24, 2021

Had to go back a second time for repair that should have been done the first time. Also don’t have the quality of service available when I bought the car. More

by 0PARKRITE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Mar 24, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

March 24, 2021

Great service. Minor error (forgot oil change with other service) but quickly fixed that and extended loaner vehicle and did not charge for oil change to offset any inconvenience. More

by GRAHAM-COTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie
Mar 24, 2021 -

Balise Subaru of Hadley responded

Graham, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jessie was able to get you in for the service we missed. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

March 24, 2021

Your service people are both professional and kind. It is a pleasant experience to deal with them. Even when paying, we are treated nicely. Keep up the good work! More

by ANDREABATTLE08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Mar 25, 2021 -

Balise Subaru of Hadley responded

Andrea, thank you for sharing your thoughts about your experience with Steve Lewis Subaru. We appreciate your business and hope to see you again soon! Joe Clark General Manager

March 24, 2021

The customer care was exceptional! Went for an oil change appointment, discovered that my rear breaks needed to be replaced, completed within 2.5 hours! More

by AECALLINAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Mar 25, 2021 -

Balise Subaru of Hadley responded

We appreciate your business and our team looks forward to serving you again soon! Joe Clark General Manager

Mar 25, 2021 -

AECALLINAN responded

Thank you! See you for my next oil chnge!

March 24, 2021

I have yet to be disappointed by the service team at Steve Lewis Subaru. In fact, I always leave feeling that my car and me have been well-maintained. I recognize that dealership service comes at a pr More

by Rich C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Szewczyk
Mar 24, 2021 -

Balise Subaru of Hadley responded

Rich, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jesse and our team, and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

March 24, 2021

Excellent service, excellent customer service, as always via Brandon Axton! It's quite a haul from where I live, but worth every mile to get the right service. More

by DDORCUTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Mar 25, 2021 -

Balise Subaru of Hadley responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Steve Lewis Subaru, we look forward to seeing you again! Joe Clark General Manager

March 24, 2021

Jesse had great customer service as usual! Every time I have to go to the dealership Jesse's top priority is getting me in and out as fast as possible. I will continue to have my work done here as long as More

by TGAJEWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse from the service department
Mar 25, 2021 -

Balise Subaru of Hadley responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

March 24, 2021

Friendly staff great service! Care about customers. Ready to answer questions, and willing to find out answers. Work is done on time. Amazing on all areas More

by KENYONVILLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Mar 25, 2021 -

Balise Subaru of Hadley responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

March 24, 2021

Came in for an oil change. Everything was great except when I went out to my car. It was parked so closely next to the vehicle next to me, I had to get in through the drivers side door and hop over. I cou More

by KEKALINKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Mar 25, 2021 -

Balise Subaru of Hadley responded

Thank you for your honest feedback. We strive to make sure that all of our customers leave happy. I will share your comments with the team. We appreciate your business. Joe Clark General Manager

March 24, 2021

On time and efficient work with recommendations for the next service. Courteous and safe handling. Asked for a wash. Was offered a gift card instead. More

by sue214836
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Mar 25, 2021 -

Balise Subaru of Hadley responded

Thanks for sharing your thoughts about your experience with Steve Lewis Subaru. We appreciate your business and hope to see you again soon! Joe Clark General Manager

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