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Balise Toyota

West Springfield, MA

4.8
135 Reviews
Balise Toyota of Springfield is one of the dealerships that believes is providing a better experience at every touch point. No matter when or how you're interacting with our car dealership, we want you to come away with a memorable experience. Our beautiful Toyota facility is one of the key things that allows us to help customers feel like they're experiencing a better dealership experience. The main thing is really our people. Each and every one of the team members of the Balise Toyota staff truly loves cars, trucks, and Toyotas. We're a family of car lovers who want to connect people with the right car for them.
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1399 Riverdale Street

West Springfield, MA

01089

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Showing 135 reviews

March 28, 2026

Everyone has been super helpful and made sure that we were able to get the car we needed More

by sarasilvernail96
Recommend Dealer
Yes
Employees Worked With
Simon, Jose B., Manny
March 28, 2026

They were all very professional and friendly and very knowledgeable would recommend to other people More

by dawnp1030
Recommend Dealer
Yes
Employees Worked With
Simon, chris, genady
March 27, 2026

Labi and Simon were great. Labi was so helpful through this process. Simon showed me through features of the car. I will definitely recommend Balise Toyota to friends. O More

by Jessica stark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Labi, Simon, Don L
March 26, 2026

Everyone was great, including Donnell, Nick and Simon. We were treated well and they answered all of our questions. More

by mete17
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Simon Halford, Nick, Donnell
January 29, 2024

They never responded to me about my inquiry. Would not recommend this dealership if they cant even answer an email. More

by joecamp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Giovanna Bacchiocchi
November 08, 2023

They refuse to sell me a car because I’m from another state. I never heard of anything like that More

by josephrugman
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No
Employees Worked With
Mathias
September 27, 2023

Great customers service. And they listen your need and understanding people. I love my sperience there. Thank you More

by Ary
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Terry jean
February 09, 2023

Five out of five stars, I was able to schedule a test drive though cars.com. Balise quickly called me and was able to confirm one after 530 that night. Sammy was an awesome salesperson. Super friendly an More

by Dcolarusso64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Avgoustakis
February 08, 2023

I went in to get my car serviced and left very satisfied. Everyone I dealt with was incredibly friendly and professional! They worked fast and efficiently which made my experience very smooth. More

by Csherwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabrielle
September 17, 2022

Gave Karen a 500$ deposit for a new car. We decided, given the current economic situation, that we would not go forward with the purchase and requested a refund. Karen called and I gave he More

by btgrochowski03
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karen
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