Balise Toyota

Gave Karen a 500$ deposit for a new car. We decided, given the current economic situation, that we would not go forward with the purchase and requested a refund. Karen called and I gave he We decided, given the current economic situation, that we would not go forward with the purchase and requested a refund. Karen called and I gave her my credit card number. Never received the refund. Had to call, placed on hold for an inordinate amount of time, called CC company and put the charge in dispute. Do not do business with this dealership. There are many others with better reviews that will love to take your money! More

I am writing this out of pure shock. My mother went in to purchase her new car and everything up to the point of sitting in the office was normal. She sat down with Emmanuel Avgoutakis t My mother went in to purchase her new car and everything up to the point of sitting in the office was normal. She sat down with Emmanuel Avgoutakis to get the paperwork to bring to her bank. He strong armed her and said she HAD to finance through the dealership or she could not buy her car. She left his office and spoke to another manager at the front desk who said she DID NOT have to finance through them. My mother came home in tears! Thank you Balise for showing your true colors, you have lost any of this family’s future business. How dare you take advantage of an elderly woman like that. More

Nice & clean service department and nice people but everyone does what they need to. Nobody will go the extra mile to help if you have any health conditions that holds you back from having the car serv everyone does what they need to. Nobody will go the extra mile to help if you have any health conditions that holds you back from having the car serviced when you needed to follow up with your doctors appointments. More

Just found out when we went to trade in my wife’s car we purchased from Balise that the vehicle had been in an accident and the airbag had been deployed. This is my second bad experience purchasing a vehicl purchased from Balise that the vehicle had been in an accident and the airbag had been deployed. This is my second bad experience purchasing a vehicle from this dealer. Never again. More

My experience was overall easy and positive. I saw the vehicle on Cars.com, a 2016 Prius with 50k miles. Setting up a test drive was easy, and I was given plenty of time to take a leisurely 20 minutes, hi vehicle on Cars.com, a 2016 Prius with 50k miles. Setting up a test drive was easy, and I was given plenty of time to take a leisurely 20 minutes, hit the interstate, and return. I was really happy with the car and had made up my mind to buy it. Again, everything from then to when I drove away with the car a couple of days later was easy and pleasant. I really liked working with Karen. My only reason for not giving 5 stars is that I think I paid a little more than I should have. The car has some dings on the left rear passenger door that should have lowered the asking price more. I was told there was no haggling. Maybe so. Maybe it's on me for not walking at that point. But, in the end, I'm really happy with the car. As an owner of a 2009 Prius previously, I know how incredibly reliable these cars are and, at the same time, the difference between 2009 and 2016 is like night and day in everything from the quality of the ride to the gas mileage to the interior controls and displays. It's also a very sporty looking version of a Prius. More

The people at this dealership have always been friendly the service since I’ve been coming here has always been friendly and prompt. I bought my last car here and have always been satisfied. In September the service since I’ve been coming here has always been friendly and prompt. I bought my last car here and have always been satisfied. In September this year I put down $500 dollars on a new Corolla Hatchback, the salesperson, Karen has always been friendly, but through no fault of her own the car never came in. I kept scanning the net to see if other dealerships have gotten this car. I did find two, but those were pre-ordered by their customers. I kept seeing that one of the two still had one left that was not in the colors I originally wanted. But I went to see the car and decided I loved the colors so I bought it. I called Karen and told her to cancel the order. She took my credit card number and said that she will cancel the order and refund the $500. I’m still waiting for the refund; I emailed her twice to find out what the hold up was and she has neither called nor emailed me back. My options are to go down to the dealership or go through my credit card company and write a dispute. I’m very disappointed with this particular transaction with Balise. Except for this one thing, I have been satisfied with their service. Pat More

Very friendly and fast service. I will definitely recommend Balise to family and friends. Thank you all so much. recommend Balise to family and friends. Thank you all so much. More

Contacted dealership in November 2019 with specifics I wanted in a new RAV4. Jonathon was amazing and found a car that met my needs. He was professional and helped us through the process of buying our new wanted in a new RAV4. Jonathon was amazing and found a car that met my needs. He was professional and helped us through the process of buying our new car! More

We love Balise Toyota. Over the years our household has bought six cars from Jose Barina. You can’t ask for a better salesman than Jose. We tell him what we want in our price range and he does everything h bought six cars from Jose Barina. You can’t ask for a better salesman than Jose. We tell him what we want in our price range and he does everything he can to find it for us he is always pleasant and helpful and has become an extended part of our family More

I called to see a Toyota Highlander and the sales guy they passed the call to was taking too fast and wouldn’t let me get a word in so I can let him know the stock number. So I get there and walk in and they passed the call to was taking too fast and wouldn’t let me get a word in so I can let him know the stock number. So I get there and walk in and right off the start the lady up front seemed like it bothered her from me just walking in. The sales guy ( Jose Barina ) comes over has the vehicle already running and didn’t even asked to see my id just gave me the keys which I thought was crazy, then I asked him you’re not going to ask for my id and he said no I trust you. So my wife and me get back from the test drive, Jose met us outside and didn’t even asked how was the test drive, what did we like, did we see any issues with the vehicle, this guy didn’t asked anything. Immediately we went in sat down at his desk and he goes straight to try and run my wife’s credit. Didn’t even estimate, run some numbers, ask how much we were putting down, if we had a trade in, before we can agree on anything. We both have good credit but we wanted to talk numbers first before we even agree on anything and started signing anything. So I asked any room for a discount on the price and he goes on saying no because of COVID which I didn’t understand that and that he doesn’t do that, that back then yes but that now no??? This Highlander that we test drove has been on the lot for almost three months because that’s how long we’ve been trying to find a car. This guy looked like he was either off his meds or on something because he was talking too fast and just wouldn’t stay still long enough to listen to what we were asking him that we wanted. We told him to run my wife’s credit thru capital one because she was already preappoved and he kept on insisting to do it thru Toyota and capital one which we didn’t want. We only wanted one inquiry not multiple inquiries runned. We went there ready to make that purchase of the vehicle because that was the color and vehicle my wife liked a lot but when this guy just wouldn’t listen to our request then that was it we were out of there. I honestly don’t know how this guy has been working there for 8 years! I’m just wondering how many other customers has he screwed over by doing this same thing! Balise should really ask customers about this guy because after I left there I spoke to several people that went there to buy a car and got this guy for a sales person and ended up going thru the same situation as I did and also leaving. I also asked another sales guy that was next to Jose Barina’s desk about Jose and he seem very hesitant to just tell me to run the other way by the look he gave me. If I could give this guy a -5 I would. My wife and I both work customer service jobs and by far I think this is the worst we have ever seen in customer service. Oh and by the way we are not first time customers. We have both bought our vehicles from Balise in the past. I would recommend this dealership but stay away from this guy!!! More