Balise Toyota - Service Center

Very happy with the service every time I've come in. Any and all questions were answered with kind words. Recommend them to all my friends for future car purchases. Enjoy going there whenever I need any Any and all questions were answered with kind words. Recommend them to all my friends for future car purchases. Enjoy going there whenever I need anything having to do with my new car. Great company and lovely staff. Look forward to my next visit! Take care More

I brought the car in for service specifying an oil change, inspection sticker, tire gage light was on and a tire rotation was to be done. Around noon I was told the car was all set and everything loo change, inspection sticker, tire gage light was on and a tire rotation was to be done. Around noon I was told the car was all set and everything looked great. When I picked up the car at about 4 PM I noticed the sticker had never been changed, the inspection was not done, the tire gage was still on, but yet I had been charged for all this work. When I pointed this out they said they would bring the car right back in to inspect it. The car had been sitting there all day and when you bring a car in for inspection you are always told to drive the car for about 20 min. So, the car failed inspection and we were told to come back and they would make sure the care was ready for inspection by driving it. The tire gage problem was never solved, all that I was offered for that was more work because they said it was a sensor when I called to ask about it. It was kind of funny that when I originally went to pick up the car no one mentioned that the sensor was needed, making me believe that the car was never even looked at. When I spoke with a manager she gave me the run around. She did not have her facts correct at all. I asked her what I was to think when I was being charged for the work, but the work was never done, yet I was told by a phone call that everything was done. It really made me wonder if anything was done to the car at all. I could not tell if the oil change was really done or the tire rotation done unless I had marked the tires. I was so disappointed in the service and will never go back there. More

In September 2011 I purchased a 2006 Hyundai Sonata from Balise Toyota. Believing they were a reputable dealer, I assumed that the car was safety checked and fully inspected before sale. A few months lat Balise Toyota. Believing they were a reputable dealer, I assumed that the car was safety checked and fully inspected before sale. A few months later I had to replace the battery. The next problem came a few months ago (the check engine light). The diagnosis test reported that I needed a new gas cap (which I purchased from a Hyundai dealer). When the light came on again a few weeks later and the car was put up on a lift, the mechanic instructed me that the gas tank was heavily rusted and suggested that I bring the car back to Balise. The sales manager Jason and D. Franklin at Balise explained to me that "we live in NE and with the winters many cars get rusty". They simply had no interest in helping me. I have lived in NE all my life, owned several vehicles and have never had a rusted gas tank. Result of this was a $1960 repair from a Hyundai dealer on a car that I purchased less than a year ago and have put less than 10k miles on. I was also told that I needed a side rocker panel (which I am informed is hanging) but cannot afford to fix at this time. I have sent a letter along with photos to the dealership and have received zero response. BUYER BEWARE- BUY YOUR CAR ELSEWHERE More

WE PURCHASED A 2008 TOYOTA SOLARA CONVERTIBLE IN JANUARY 2011; THERE WAS A PROBLEM WITH A LEAK IN THE TOP. DIANE FRANKLIN WORKED WITH MYSELF AND MY WIFE OVER THE WINTER AND SPRING MONTHS; DUE TO VACATIONS 2011; THERE WAS A PROBLEM WITH A LEAK IN THE TOP. DIANE FRANKLIN WORKED WITH MYSELF AND MY WIFE OVER THE WINTER AND SPRING MONTHS; DUE TO VACATIONS / TRIPS, MY TIME PERIOD RAN INTO THE SUMMER, THEN A TORNADO IN SPRINGFIELD. WELL, MS. FRANKLIN WAS SO HELPFUL IN KEEPING US INFORMED AND OBTAINING THE NEEDED PART / AND AN OFF-SITE BUSINESS PROFESSIONAL TO COMPLETE THE EXPERTISE TYPE OF WORK ON OUR 2008 SOLARA. GREAT RESULTS. WE HAVE PURCHASED (2)TWO VEHICLES ($40,000.00+) FROM BALISE TOYOTA AND WOULD HIGHLY RECOMMEND THIS DEALERSHIP FOR PURCHASE AND SERVICE. More

I have been using the service department here for several years. I have always had prompt and good quality service of my vehicle. I am offered discounts and informed of future maintenance needs. I trust this years. I have always had prompt and good quality service of my vehicle. I am offered discounts and informed of future maintenance needs. I trust this dealership and would bring my vehicle no where else for service. More

From the time I drove in through the large service bay door, I was warmly greeted by someone who got the next service advisor to help me. Although, I didn't like waiting at my car with the kids (I would' door, I was warmly greeted by someone who got the next service advisor to help me. Although, I didn't like waiting at my car with the kids (I would've prefered to wait inside). When I shared my opinion with the dealership personnel, they were apologetic for any inconvenience and insisted that they will always accomodate my request to wait where I was most comfortable. Their general humility and high customer service mentality is why Balise Toyota is a top-notch dealership. Andrea, the service advisor was extremely professional and courteous, especially with my two toddlers. Overall, it was a great service experience. More

From the time I arrived until the time I left EVERYONE made me feel very welcome, comfortable and kept me well informed. The facilities are state of the art, clean, warm and inclusive. It was my first t made me feel very welcome, comfortable and kept me well informed. The facilities are state of the art, clean, warm and inclusive. It was my first time at Balise, but it will not be my last. Thank you for putting the customer back in customer service! More

Took my 2006 Highlander Hybrid in for 90000 mile service plus a couple other things I wanted them to take a look at. Given a loaner.Service completed that day. After going home and checking the items on the plus a couple other things I wanted them to take a look at. Given a loaner.Service completed that day. After going home and checking the items on the bill it was not clear if they had looked at the two extra items I had asked them inspect. I called the dealer they offered to come pick up the car or I could bring it in and they would address my concerns. It turns out they had looked at the items, but the way its written on the bill was not in "civilian" wording. When I spending that kind of money I like to know the details. I were grading them on a curve, comparing my experences with other dealers I would give them 5 out of 5. If to the level what I expect of a major dealership with the price for service that entails, its 4 out of 5. More

I've dealt with this Balise dealership over many years; nearly bought a car there ten years ago, but at that time I was not happy with their sales people. But the service department has always been good - nearly bought a car there ten years ago, but at that time I was not happy with their sales people. But the service department has always been good -- doesn't take long to get the car done, and the work has been uniformly excellent. On my latest visit, for just a routine oil change, they caught and repaired a couple of things that could easily have become major problems. Now the car, ten years old, runs better than ever. And staff attitudes have changed over the years; now they are friendly and helpful but not pushy. No "con" jobs. More

When the wheels of our Corolla started to make "funny noises" we rushed to Balise Toyota in West Springfield. Fortunately, their service dept. was still open on that late Saturday afternoon. The friendly noises" we rushed to Balise Toyota in West Springfield. Fortunately, their service dept. was still open on that late Saturday afternoon. The friendly service manager reassured us that our car would be taken care of right away, and it was. It turned out that the "problem" was something wrapped around the rear axle. It was taken care of, and since our car was due for the 15.000 miles maintenance service, this service was done too. It was a pleasure to deal with the staff at Balise Toyota, they are very professional at all levels, always ready to answer questions in an effective and courteous manner. More