Balise Toyota - Service Center

Service experience was excellent. Karl was knowledgeable, courteous, and went out of his way to make sure that my service issues were addressed. I have had cars serviced at other Toyota deale knowledgeable, courteous, and went out of his way to make sure that my service issues were addressed. I have had cars serviced at other Toyota dealers in the area, and Balise, by far, has always exceeded my expectations. More

We had had our car serviced elsewhere and were very dissatisfied. This was my first visit to Balise (my husband had taken our car for the last service). We were both really pleased with our experience. dissatisfied. This was my first visit to Balise (my husband had taken our car for the last service). We were both really pleased with our experience. They attended to our car promptly while I was able to comfortably wait in their waiting area. Eeveryone i came into contact with was very friendly and helpful. Ron checked in with me about our car. We had a repair to make (which we had suspected) and he made arrangements for the car to be repaired at my convenience. He was VERY accommodating. We have had this car for 2 1/2 years and I just wish we had been coming to Balise sooner. Thank you! More

In March of 2006, we brought my 2001 Rav4 into the dealership because the gearshift was moving back in forth when you depressed or release the gas pedal. We we told by Balise Service that this was ab dealership because the gearshift was moving back in forth when you depressed or release the gas pedal. We we told by Balise Service that this was absolutely normal. About a week later it started "popping" out of 5th gear, which the service dept agreed was "NOT normal". They replaced some parts based on a service bulletin. When we picked up the car, there was ABSOLUTELY no abnormal movement in 5th gear. Here it is 8 months later and the gearshift is once again starting to move back and forth in 5th gear. Just as the last time, they are telling us this is TOTALLY normal and they refuse to fix the problem. They said that they totally replaced the transmission the last time - we pulled out the paperwork and proved them wrong. They are rude and do not stand behind their product. They also replace things that don't need to be replaced as long as you are paying for them and they are not under warranty (watch out for all of those additives they charge extra for on an oil change). The Balise dealerships should be avoided like the plague, unless you enjoy overspending and being lied to and yelled at. More