Ball Kia

Ramon Duprey The purchase process and price fill my expectations. Employees been friendly and they completed all documentations in a timely manner. Armando show me The purchase process and price fill my expectations. Employees been friendly and they completed all documentations in a timely manner. Armando show me the whole function of the car at my entire satisfaction. More

My Purchase of a Kia Soulm 2014. I walked in and Gerry Barba greeted me with both a friendly and professional manner. I told him why I was there and the type of vehicle I wanted to I walked in and Gerry Barba greeted me with both a friendly and professional manner. I told him why I was there and the type of vehicle I wanted to see. He took me outside and showed me the exact vehicle that I wanted. Mr. Barba took his time explaining the advantages of the Soul over other vehicles. He also explained the numerous features of this vehicle. He was very nice and made sure that I was well informed during the entire process. Overall, I did not feel pressured or stressed. I felt comfortable and all of the members of the staff were professional. This Dealership is an outstanding one and I would recommend it to anyone. More

First purchase of KIA Car Our salesman (GERRY) was very friendly from the moment we walk on the lot until we drove with our new car.He showed how to work all the gadgets on the Our salesman (GERRY) was very friendly from the moment we walk on the lot until we drove with our new car.He showed how to work all the gadgets on the car. The whole process of buying the car was good, from the price to the paper work it was all a breeze. I think I got my new car for a good price. I love my new car. Thank you Gerry for making it easy for me. If you very go to KIA look for GERRY BARBA! His the man! More

Christian and Gerry were extremely helpful. They provided me with excellent customer service as well as great tips to help choose the right car. I was overall satisfied with my car buying experience at Ball me with excellent customer service as well as great tips to help choose the right car. I was overall satisfied with my car buying experience at Ball Kia. More

Several things influenced us to buy a new Kia Sportage in 2012, one of the main things being the 100,000-mile warranty (that's seriously almost too good to be true!). Another main thing was the MPG, adverti 2012, one of the main things being the 100,000-mile warranty (that's seriously almost too good to be true!). Another main thing was the MPG, advertised at average over 30, which there ended up being a problem with this estimation and now there is a reimbursement program (be sure to check if the Kia you're interested in is affected by this 'glitch'). Since buying our Kia, we have had it serviced only at Ball Kia. The service has always been friendly and thorough, giving us the peace of mind to continue having it serviced regularly there. We trusted our Kia dealer with our safety and investment. On a Friday night in March 2014 my car had smoke once under the hood. Concerned for the safety of our two young kids, we drove my husband’s car the rest of the weekend and took the car in first thing Monday morning. After the car spent the day at Ball Kia repair, we were told that there had been a coolant leak that had caused the motor to overheat and therefore caused a warped head. We were also informed that this was not covered under the advertised outstanding warranty (so it WAS too good to be true??), and that we now owed almost $5000 to to fix the problem and have our car returned to us. OUCH! Several problems exist with not honoring the warranty. First, we were told the radiator drain plug was "stripped" and could not be tightened, and had probably been leaking for a long time. We have 27,000 miles on this car that we bought brand new, and have never had any work done to the cooling system. An ill-fitting radiator drain plug is not a part that we would have touched or accessed in a normal new car. The failure of the radiator drain plug should be covered under the manufacturer’s warranty. We have never done any self-repair to the Kia, and we have never taken our Kia to anyone but Ball for servicing. This is a manufacturing defect. Second, we were told an indicator light "should have come on frequently warning us of overheating". There was no light. Not once. I'm the 'safety first' type when it comes to driving around my family, and my husband is a seasoned firefighter who has seen a number of accidents caused by car failures and would never allow me to drive with any warning lights on. In the 2 years I’ve had the car, I have only seen a tire light for low pressure, and had taken care of it immediately. The car also never showed other signs of overheating. A full week later, my car is still at Ball Kia, sitting as we decide what to do, how to afford this, and how to communicate the necessity of the 100,000 mile warranty to be honored. We are very disappointed with an explanation of how, “this could be something you caused or are responsible for”. We are not at fault for ill-fitting, and failing parts that we have never touched, nor had “warning light” alerts prompt us towards repair. Anyone buying a car knows that safety and cost are two highly contributing factors. While we felt confident that Kia offered these things, we have been let down by their failure to deliver on their promises. We have enjoyed our Kia Sportage. We are greatly discouraged that this mechanical failure has occurred and caused an expensive repair. We’ve asked that the 100,000 mile warranty be honored which was the draw for us to choose a Kia over a Chevrolet, or even a BMW. We had hoped this would be a warranty that would help us if it was ever needed due to the many malfunctions that can occur in vehicles. This type of malfunction in a vehicle, to us, is the spirit behind a manufacturer offering a 100,000 mile warranty. Sometimes things go wrong with something someone builds. The problem should not be passed on to the purchaser. The warranty should be honored. We do hope that the advertisement behind this product will be honored. More

Overall I was most satisfied with my experience in purchasing a new Kia. Very pleasant atmosphere and comfortable negotiations in arriving at a price. Initially I felt uncomfortable with the car h purchasing a new Kia. Very pleasant atmosphere and comfortable negotiations in arriving at a price. Initially I felt uncomfortable with the car having an additional dealer-installed alarm already (not cheap). But on balance, I am glad: it is a superb alarm system (and hopefully will in part pay for itself by reducing insurance premium). Would particularly recommend that you seek out (in sales): Armando Rivera and Jaime Ocampo. Business office: Christy Mendoza was so pleasant and efficient; and quite patient. I should also mention the general manager for Kia Sales -- Rich Rineback: he is so congenial and knowledgeable , patient, helpful (well beyond the cal of duty) I have bought many cars in my life: this is by far my most pleasant experience -- feeling so comfortable in what usually is a tense situation. Thank you Rich. I assume that, as general manager, you must be responsible for training people and setting the style. Primo V. More

I was dissatisfied with the length of time people seemed to be waiting to meet with salespeople, when it was clear that there were salespeople in the offices not doing anything specific. There was no rea to be waiting to meet with salespeople, when it was clear that there were salespeople in the offices not doing anything specific. There was no reason it should have taken 10-15 minutes for them to make a simple photocopy I requested, and when I went past the office for a cup of water, the salesperson was just sitting in a chair talking with the guys. I had a lot to of places I was scheduled to visit on Saturday and did not appreciate that my time and the fact that my husband had a horrible headache was not respected. I also observed a different salesperson was meeting with a woman and her mother and seemed to not hear some basic things that were repeated over and over again. That family reported to me they had already been there 3 hours. Overall, I would not go back to your dealership, and I have already purchased a different car that is better suited to my needs. More

Our salesman was very friendly from the moment we walk on the lot until we drove with our new car.He showed how to work all the gadgets on the car. The whole process of buying the car was good, from the pri the lot until we drove with our new car.He showed how to work all the gadgets on the car. The whole process of buying the car was good, from the price to the paper work it was all a breeze. We think we got our new car for a good price. We would highly recommend Ball and Sal. We love our new car. More

I stopped into Ball Kia after visiting other area Kia dealers and not getting very good service. I have a lot of new car buying experience (18 purchases in total), and this definitely ranks in my top 3 dealers and not getting very good service. I have a lot of new car buying experience (18 purchases in total), and this definitely ranks in my top 3 experiences ever. Raul was fantastic! He did everything in his power to make my experience quick and painless. Even after I decided to leave the first day and come back, I didn't get pressured to "buy right now" or lose the deal. And this almost always is the case at most dealerships. Even after I made the purchase, Raul has been the best salesman and representative of Ball Kia he could possibly be. I had a bit of an issue with the service department which is actually located across the street at the Ball Mitsubishi dealership, and Raul got engaged immediately to rectify the situation. I highly, highly recommend stopping by this dealership and asking for Raul if you are seriously in the market to buy a car. Kia has come a long way since I bought my first one in 2006 and you can't go wrong with the new 2013 and 2014 models for sure. My wife's new 2013 Kia Optima Hybrid EX was a great purchase at a decent price and will give us years of enjoyment instead of worry and regret. Thank you Raul...and thanks Ball Kia for making this a good experience. Mike & Monica Hettinger More

Both Andy and Hector were very helpful and professional. After looking at Sonata, I felt that the Optima had better features. I fell in love with the one at Ball Kia and was very happy with the deal I got. After looking at Sonata, I felt that the Optima had better features. I fell in love with the one at Ball Kia and was very happy with the deal I got. Costco car buying is a great way to go! More