Ball Toyota of Charleston

Service time 16 days and Expensive! Purchased a new truck in 2009 -- at 48,000 miles -- required extensive repairs. Took 16 days from day of appt to service. Poor explanation of why t Purchased a new truck in 2009 -- at 48,000 miles -- required extensive repairs. Took 16 days from day of appt to service. Poor explanation of why the repairs were so expensive. More

Charles Lynch Anything at all comes up Charles is the go to guy. He years at Bert Wolfe has allowed him to retain customers and distinguish himself as a fine person Anything at all comes up Charles is the go to guy. He years at Bert Wolfe has allowed him to retain customers and distinguish himself as a fine person to deal with if you need any type car at all More

first class operation When I take my Toyota to the service department I feel the crew is very sincere about me and my desire to take good care of my truck. Prompt greeting When I take my Toyota to the service department I feel the crew is very sincere about me and my desire to take good care of my truck. Prompt greeting upon arrival and a feeling of wanting my business. Great mechanics that are very good at what they do. TV and internet for anyone wanting to stay in the clean waiting room. Coffee for everyone and plenty of magazines and newspapers. Keep up the good work everyone. More

My check engine light came on, I went to a local parts store to see what the problem was. They indicated I needed a O2 sensor. I made an appointment at Bert Wolf. They checked my car and indicated that store to see what the problem was. They indicated I needed a O2 sensor. I made an appointment at Bert Wolf. They checked my car and indicated that I did need a O2 sensor and also indicated my car had a safety recall DOB Remedy Notice. I had to pay for the O2 sensor to be ordered and proceeded to make an appointment in two weeks to have the O2 Sensor installed and also the recall work done. When I arrived to pick up my car the Assistant Service Manager, James Birthisel, said they replaced the O2 sensor, but did not have the part to fix the recall. I questioned the service person as to why they made this appointment for two weeks to have this work done and they did not have the part. The service person indicated they could not reserve recall parts, then why do they make appointments. So I had to proceed to make another appointment in two weeks to have the recall done. They assured me they would have the parts. At this visit the service person also checked my car to determine if it had a miss, they indicated it was not missing. Before leaving the Bert Wolf lot, my husband checked under the hood. He noticed that the plastic valve cover was broken. I proceeded to inform the service person that was not broken when we brought the car in for service. He proceeded to say they did not have any reason to bother the cover and did not break it. I indicated that we had just washed the car and that my husband dusts under the hood when we wash the car and that my car had not been touched by any other persons. The next morning I proceeded to contact Bert Wolf and asked to speak to the service manager, they connected me to Mr. Parsons. I reported to him the condition of the valve cover and he indicated they would replace it. He indicated it would be replaced at the same appointment as my recall was completed. We proceeded to keep the recall appointment, two weeks later. Upon checking under the hood this time the valve cover was replaced, but it was not replaced with a new part. The valve cover they put on was filthy dirty and it was clear it was not a new part and it was installed with two types of clips instead of original clips. When we arrived home my husband proceeded to clean the dirty valve cover and while doing so noticed that a clip was missing off the plastic cowling that covers the air intake around the passenger side windshield wiper. I proceeded to call Bert Wolf again and spoke to James Birthisel, Assistant Service Manager, he indicated again that they had no reason to bother that part of my car. I told him I would be there in the morning and wanted that clip replaced. He indicated I could talk to the service manager. Upon arriving and seeing Mr. Birthisel, he immediately had another gentlemen to accompany me to my car to view the problem. I asked if he was Mr. Parsons and he reported no, that Mr. Parsons worked in another capacity had he was the service manager. Upon viewing the missing clip, he indicated that they had no reason to bother that clip and accused me of taking the clip out. I told him I would have no reason to take the clip out and accuse them of doing so. He and the service person proceeded to hunt a clip. While the service manager was attempting to locate a clip that fitt the hole, he indicated that I should not bring my car back there for service. He repeated this several times, that I was not to bring my car back there for service. The clip that they found was evidently too big, so they proceeded to take it in the oil change bay for modifications and then brought it back out and put it in the hole. My husband got out of the car to check the clip and when he pulled on the plastic piece to clip came out. He proceeded in the service area and the service manager and mechanic came back out and hunted up another clip, which seemed to fix the problem. The whole time the service manager and mechanic were attempting to find a clip to fix this problem he was rude and accusing me of creating the problems and repeating that I was not to bring my car back there for service. I proceeded to get in the car and let my husband handle the situation. My husband proceeded in the service area and came out with Mr. Lilly. He reported to him all the trouble we had in getting our car repaired and Mr. Lilly had no comment. More

Randy Bailey,Bert Wolfe Appraiser-Excellent. Salesman who sold me my 2011 Ford f150 xlt supercab 4x4-Excellent.Overall sales team-Good.Mike Martin sales rep-Excellent.Service Dept. woman named Dee-Excellent. sold me my 2011 Ford f150 xlt supercab 4x4-Excellent.Overall sales team-Good.Mike Martin sales rep-Excellent.Service Dept. woman named Dee-Excellent.Service Technician Todd,changes oil,rotates tires etc.-Excellent.Took my truck in 3-20-2012 to have tires balanced and windshield checked for stress fracture.Pulled truck into service area then went outside to talk to a friend I hadn't seen for a long time.Someone yelled who owns this truck.I returned to service dept. and two men (one with an approx.4" long metal flashlight were looking at my windshield.Man with flashlight said I had a GRAVEL OR ROCK CHIP CAUSING THE CRACK.I told him I had checked the crack inside and outside for feeling of crack and there was no chip.That's when he replied THERE IS NOW,YOU MUST HAVE MISSED IT.My question is HOW DID IT GET THERE.GO FIGURE-I'M NOT STUPID.My appt. was at 11:00a.m.After my questioning them about windshield,Things changed drastically from there.At 11:30 serviceman said they were running behind.I politely said I would accomadate them as I had a doctor's appt. at 1:00p.m.He thanked me and said they would get to my truck as soon as I returned,which was at 1:30p.m.IT TOOK THEM 30min.TO PULL INTO SERVICE AREA,ANOTHER 30min.TO PUT IT IN A BAY,ANOTHER 30min.TO RAISE TRUCK.That's when I really got upset.Couple of servicemen (names unknown)kept talking to JOEL BLOSS and laughing,keeping me there as long as possible.Tires finally got balanced.SERVICEMAN BEN TEST DROVE TRUCK,PUT 25MI.ON IT.AVERAGE MILEAGE PER GAL.WAS 18.3 AND AFTER TEST DRIVE 16.5.HE HAD TO KEEP PEDAL TO THE METAL.I did'nt even say anything about test drive because I was tired of fooling with their service dept.Later talked to STEVE LILLY,head of service dept.HE REPLIED NONE OF HIS SERVICE PERSONNEL WOULD EVER DO ANYTHING LIKE THAT.MY reply is this,it is not his service personnel but BERT WOLFE FORD'S PERSONNEL.I later called to schedule an appt. to get a couple of issues checked on truck that were not there until my previous appt.Man scheuled appt. for April 10 at 8:00a.m.One HOUR GOT CALL FROM DUSTIN TELLING ME TO TAKE TRUCK SOMEWHERE ELSE TO GET IT CHECKED.That's exactly what I'm going to do.I sincerely regret doing this because when my wife and I took our 2009 Toyota Corolla in for service I told servicewoman Dee I had finally found a dealership that had excellent people,from salesmanship to service personelle.My 3-20-12 appt.for my truck sure has changed my mind.If I can't receive PROPER SERVICE AFTER THE SALE WHY BUY ANYMORE VEHICLES FROM BERT WOLFE FORD.I sincerely regret writing this because I enjoyed working with the sales team at Bert Wolfe.Steve Lilly stands behind ALL of his personnel in service dept.I can't change that.I hope this complaint does not get ignored as I am being so TRUTHFUL.Also when I told DUSTIN if I can't get good service at Bert Wolfe why buy anymore vehicles there,HE REPLIED,WHATEVER TURNS YOUR CRANK.Personnel like this hurts your business.Sincerely yours Teddy Osborne More

Bought the Audi A8 in for a tune up, oil change, problems with the brakes, my appointment was in May 07 at 9:00 AM, once I arrived the service writer told me that they only had one Audi tech working today an with the brakes, my appointment was in May 07 at 9:00 AM, once I arrived the service writer told me that they only had one Audi tech working today and could get to me when they could, but I live 2.5 hours away and the appointment was made 6 to 7 days before. Audi had a flyer that i had with me showing what they offer on the summer check up, which was the oil change, check all fuilds, belts, etc., well I got only the oil change, no inspection of anything and infact refuse to check my trans oil, and the labor rate is $75.00 an hour, I was going to pay for the extra, but was refused. To this date I have put 7 qts of oil in the car and it leaks on the brand new driveway, where I have paid Wal Mart 50.00 for an oil change and it doesn't leak, the oil change here was $135.00. They found a problem that parts had to be order, that was ok, but they wanted there money up front, the parts cost over $540.00 and they was informed that the parts had to be on the car before June 1, 2007, cause the car was being relocated to Atlanta for the summer. The service writer told me 3 to 5 days for the parts which was in my time frame of the last week in May, this is July 9, 2007 and the parts are not on my car or will they return my phone call. I have tried canceling my payment to them on my credit card but there was other things on the charge that would not allow me, so the have over $500.00 of my money, my car links oil and when you stop at a stop light it looks like its on fire from the oil smoke. Plus I have put 7 qts of Mobile 1 at $4.99 a qts, which brings the cost of the oil change to $150.00, as much as I hate wal mart I can buy my filter and take the car there. Plus the car didn't get a car wash as promised. More