Banister Nissan of Norfolk

Jeff's review I have been buying cars for over 35 years and Nissan of Norfolk has given me the best car buying experience, twice in one year. I thought the first t I have been buying cars for over 35 years and Nissan of Norfolk has given me the best car buying experience, twice in one year. I thought the first time was a fluke, but it seems to be standard practice to impress every customer with super care and attention as well as the best deals available anywhere. Jeff Malone and Alex Hargrow are top notch, honest, great people. They are the finest people I have met in the car sales business. I can't put into words how amazing they are. More

Super Quick and Easy From beginning to end, it was a great experience! Hassle Free. No gimmicks. No games. Everyone is very friendly and professional. You feel at home whe From beginning to end, it was a great experience! Hassle Free. No gimmicks. No games. Everyone is very friendly and professional. You feel at home when you walk into Nissan of Norfolk. From purchasing the car, to getting the first oil change, its stress free!!!!!!!! :) Will be buying my next car from Nissan of Norfolk!! More

Amazing staff wonderful service This was the 8th dealer I had visited in my pursuit of a new car. I was feeling very defeated but the staff here at Nissan of Norfolk got me into a ca This was the 8th dealer I had visited in my pursuit of a new car. I was feeling very defeated but the staff here at Nissan of Norfolk got me into a car that I love with no hassle. I had a tight budget and though the car I wanted was to much They managed to make it work for me. Wilson and Alex were very accommodating and made me feel valued and cared for after other dealerships had made me feel discouraged. I recommend Nissan of Norfolk for both sales and service and I will definitely be a repeat customer. More

New Car Purchase We were from out of town on a mini vacation and experienced major car problems. The cost to repair our vehicle was more than we wanted to put into it We were from out of town on a mini vacation and experienced major car problems. The cost to repair our vehicle was more than we wanted to put into it and opted to buy instead. Rich greeted us and made every effort to be of assistance. We had no idea what we were looking for since we were not in the market to purchase any vehicle much less a new one. He gave us the benefit of his expertise without being pushy enabling us to make an informed decision about our purchase. He was a major contributing factor in turning a bad situation around. We could not have been more pleased with his effort and we got a new car to show for it. More

A Blessing! When walking into the dealership, I was a nervous reck. I was repeatedely turned down for trading in my vechicle from which getting was a big mistake When walking into the dealership, I was a nervous reck. I was repeatedely turned down for trading in my vechicle from which getting was a big mistake from another dealership. Mr. Washington, was very professional, provided me with information that would help me further down the line. He remained smiling, being professional, and giving me faith. He gave me informative information like a father would, and got me approved for a 2015 Nissan Sentra this past December. If you go to Nissan, Ask for Mr. Wilson Washington. More

Nissan of norfolk is the best We went to Nissan of Norfolk July 4th weekend just to look around, not even expecting to purchase anything. As soon we walked up to the lot we were gr We went to Nissan of Norfolk July 4th weekend just to look around, not even expecting to purchase anything. As soon we walked up to the lot we were greeted by Bernard who is the epitome of Excellent customer service. I told him about how I was pressured and tricked into my used car with a terrible finance company and how I owned a lot on my trade. He immediately showed me New cars..not Used like I expected but NEW! Needless to say I feel in love with the 2016 Sentra and even before the test drive(which was awesome) he went right to work on getting me approved. He is honest, funny and really down to earth! Within three hours I was cleaning out my old car cuz he had gotten me approved for a new 2016 Nissan sentra! I was shocked and surprised so much that I cried lol. I couldn't believe it because I had been turned down by so many other dealerships(like hall and priority ugh) and even told that I needed a lot of money down, to even give a finance company a thought of approving me(the nerve). I was so happy I came to Nissan of Norfolk and felt such a breath of relief that I had Bernard as my salesman. He is so great at his job and really cares about the customers and will be exactly what he is set out to do, take over Nissan of Norfolk LOL. Even after the purchase he checks on us to makes sure everything is ok from getting my trade in paid off in reasonable time and communicating with me to let me know what's going on. Everyone who is looking for a new car please go to Nissan of Norfolk and ask for Bernard Branch he makes the impossible happen! Don't believe me just ask others who have dealt with him as well or better yet go see for yourself. I love my 2016 Sentra! I thank him and Nissan of Norfolk so much for my car, they are truly a blessing! More