Banister Nissan of Norfolk

Worst Service EVER I went in for service today, and had the worst experience EVER. I took my car in and request the following services: oil change, tire rotation, and s I went in for service today, and had the worst experience EVER. I took my car in and request the following services: oil change, tire rotation, and state inspection. Mike Brown, service tech ( at least he was standing at that platform, the name on the paper work is Andrew Amand). advised the wait time was long for the state inspection as it is the end of the month. Since my inspection doesn't expire until 07/2016 I opted only to have the oil change and tire rotation, and was advised it would only take ONE HOUR. I waited patiently over a ONE and THIRTY MINTUES. I went to check on my car and was told it was next to go back to be services. WHAT? I was advised by a young girl (who works in service) that I should have talk to another guy. So it was my fault that that initial service tech told me one hour, why have people working front line if they supposedly provide incorrect information. WORST SERVICE EVER!!!!!!!!!! UGHHHHHHH! Sincerely, Disappointed Customer. More

:great experience I received a call from Jeff. It was nothing like any car buying experience. He was very easy to talk to. He talked me through all of my fears and neve I received a call from Jeff. It was nothing like any car buying experience. He was very easy to talk to. He talked me through all of my fears and never pressured me at all. I don't know if i would have purchased a car from anyone but him. More

No one else I went to two dealerships. I came back to nissan of Norfolk because of the people and it was the best experience that I had buying a car. I went to two dealerships. I came back to nissan of Norfolk because of the people and it was the best experience that I had buying a car. More

The best car buying experience. The moment I pulled up to the dealership and stepped out of my car, I was greeted with a smile. Bernard Branch was courteous, professional, and a xxxx The moment I pulled up to the dealership and stepped out of my car, I was greeted with a smile. Bernard Branch was courteous, professional, and a xxxx good salesperson. He made the whole process painless and put me in a 2016 Nissan Sentra. Thank Bernard and thank you to the management team. I would definitely recommend everyone to Norfolk Nissan. More

A great experience I enjoyed coming to the New Nissan of Norfolk. Everyone was friendly and offering a helping hand when it came to buying my car. Car buying is stressfu I enjoyed coming to the New Nissan of Norfolk. Everyone was friendly and offering a helping hand when it came to buying my car. Car buying is stressful to me and they made it very easy. They have a great selection of used, precertified, and new cars. I got a great deal on my car and absolutely love it. My children and fiance love the car as well. More

A great experience My husband wanted to check out other dealers before we made a decision, he checked out Nissan Norfolk and spoke with Jeff Malone and we ended up buyin My husband wanted to check out other dealers before we made a decision, he checked out Nissan Norfolk and spoke with Jeff Malone and we ended up buying a new Nissan from Jeff. He was considerate of our concerns, he was upfront and honest and truthfully that was the selling point. Thanks for the experience More

Awesome Experience I was looking for a new vehicle and Eric Turner helped me work up two vehicles that I was interested in. Great customer service and everyone was very I was looking for a new vehicle and Eric Turner helped me work up two vehicles that I was interested in. Great customer service and everyone was very friendly. First enjoyable experience I have ever had purchasing a vehicle. Thank you!!!! More

thank you!!! give it a go. great service and customer friendly. after customer relationship very good. every dealership will look to get best deal for center, but give it a go. great service and customer friendly. after customer relationship very good. every dealership will look to get best deal for center, but worth visiting and seeing offer. More

Outstanding Everybody at the was outstanding. Would recommend them to all my friends. They made you feel good about buying a car. No pressure, everyone was up Everybody at the was outstanding. Would recommend them to all my friends. They made you feel good about buying a car. No pressure, everyone was up front with you. More

My experience at Nissan of Norfolk Mr Wilson Washington answer all my questions and concerns. I told him that I needed something that I could afford and can get me from point A to B wit Mr Wilson Washington answer all my questions and concerns. I told him that I needed something that I could afford and can get me from point A to B without breaking down. He help me to make a very good decision and educated me on things that I didn't know, and with that it help me to make the right decision. Overall Mr. Washington was very help and great salesman. More