
Banister Nissan of Norfolk
Norfolk, VA
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Both sales and service are bad at this location. I Purchased a vehicle 10months ago and noticed an issue. I did take it to service team they are not able to figure out the issue for almost 9month I Purchased a vehicle 10months ago and noticed an issue. I did take it to service team they are not able to figure out the issue for almost 9months and now they figured it’s a manufacturing issue related to some airbag component.They ordered a part and don’t know how long it will take to deliver and to fix the issue. After 4 months in of purchasing the car I had to tow my vehicle to dealer ship and they had to replace the battery. I have a bad feeling from the day one of the purchase that the. Hold quality of the vehicle and also the service will be bad. Not sure why I purchased this vehicle especially at this location. I regret it every day and a lesson learned. I hope my review helps some one if they read before purchasing a Nissan vehicle and also avoid going to banister dealership. Working with them smoothly is almost impossible be it sales or service. More
I had a good experience at the dealership, the sales rep was professional and represented Banister well. The only regret I had was not able to make a deal. was professional and represented Banister well. The only regret I had was not able to make a deal. More
Dee was an amazing help she listened to me and worked wonderful with my situation she truely was a blessing today she is great I refer her to anyone looking for a new car wonderful with my situation she truely was a blessing today she is great I refer her to anyone looking for a new car More
Clayton Porter's attitude towards us changed when the car we were looking for went from a brand new pickup truck to a used cheap sedan. The first time we went there, looking at trucks, he was so nice, alw we were looking for went from a brand new pickup truck to a used cheap sedan. The first time we went there, looking at trucks, he was so nice, always smiling, and helpful. The second time, when we came back, he greeted us with such wide and open arms, big smile, and said, "Welcome back!!!!" He was good take us to see the trucks we were looking at before but we told him our budgets changed, that we decided to go with a used car. His whole aura changed. We were on his desk, he wasn't smiling anymore. He was fidgeting with his hands, looking around, as if he couldn't wait for us to leave. He kept letting out big sighs. He was just so bad and rude. We left and went to another dealership. We've never felt so disrespected. More
Fast, friendly, and proficient help at this dealership. Jose was awesome and hooked me up with the best salesman, Pedro. Together they both helped me with what I needed with professional ease. Jose was awesome and hooked me up with the best salesman, Pedro. Together they both helped me with what I needed with professional ease. More
Pedro Caro was absolutely amazing from start to finish. He greeted me getting out of my used Nissan Rogue and allowed me to find comfort in an used Nissan Murano. He worked diligently and with great help t He greeted me getting out of my used Nissan Rogue and allowed me to find comfort in an used Nissan Murano. He worked diligently and with great help to make sure I made the purchase and got what I desired. More
I just want to thank Pedro Caro for all his patience and time when I purchased my truck. His customer service was outstanding and he took his time to get me the best deal. I recommend you go see him !! time when I purchased my truck. His customer service was outstanding and he took his time to get me the best deal. I recommend you go see him !! More