Banister Nissan of Norfolk

An exceptional experience - we'll be back With two (2) older SUVs and a teenager seeking her permit next week, I'm sure we'll need future vehicles, so I am sure we will be back! older SUVs and a teenager seeking her permit next week, I'm sure we'll need future vehicles, so I am sure we will be back! More

Thought I was getting decent sales customer service, but after multiple issues with Doug and incorrect information regarding financing I was becoming disappointed. Furthermore, when I finally laid out exac after multiple issues with Doug and incorrect information regarding financing I was becoming disappointed. Furthermore, when I finally laid out exactly what I wanted I was told it was possible and then told later it wasn't. Finally, I got tired of being played and called another dealer (Chesapeake) and over the phone within an hour had exactly what I wanted for a cheaper price than I even asked for! Doug hadn't been able to do this in the two weeks I had dealt with him. Lastly, when I let Doug know I went to another dealer and got what I wanted, his response was lies and poor interaction within the realm of customer service. I would not recommend this sales person to anyone. He is the type we all try to avoid dealing with but has a good way of making it appear otherwise at first. Overall, don't ever listen to a sales person regarding finance stuff and if it takes to long to get what you are requesting go someplace else! More

I have never bought a car where the process was as easy as it was at Charles Barker Nissan. Bill Durrett was wonderful and I just love my brand new Maxima! as it was at Charles Barker Nissan. Bill Durrett was wonderful and I just love my brand new Maxima! More

There is an old saying and it goes like this "If it ain't broke don't fix it". My experience was great. All persons involved in the process were very professional. ain't broke don't fix it". My experience was great. All persons involved in the process were very professional. More

I would like to Thank Mr.Donovon Stone for the way he handle the whole sale process any question I ask I felt he was very honest with me. He took his time and did not rush me... just to make a sale and handle the whole sale process any question I ask I felt he was very honest with me. He took his time and did not rush me... just to make a sale and I like that about him... I knew what I wanted and he work with me to make it smooth as possible. I am very "HAPPY" about my purchase!!! "HAPPY BIRTHDAY TO ME!!!! "Thanks again Mr. Donovon Stone" More

Jay knew the inventory and individual product. She was very well informed and quick to pass on all pertinent information. She and Kevin were very helpful to me in getting my new vehicle home. I left th very well informed and quick to pass on all pertinent information. She and Kevin were very helpful to me in getting my new vehicle home. I left the dealership feeling confident in the vehicle and in the facility fkor any future service needs. More

Mr. Durrett, the sales associate who sold us the car, explained the features of the car really well. He also gave us a pretty good deal. explained the features of the car really well. He also gave us a pretty good deal. More

I went to 3 dealerships and Charles Barker Nissan was by far the most professional. Every salesperson or employee was attentive and friendly. Even though I was dealing with one salesperson, every employee b far the most professional. Every salesperson or employee was attentive and friendly. Even though I was dealing with one salesperson, every employee behaved as part of a team with an interest in me. Mr Durrett introduced me to the manager and went over my options for buying. Stacy went over the other options and was very helpful with the closing. Also, the Altima just plain handled better than the other cars I test drove. It had great features and a very reasonable price. More

Donovan Stone worked with my husband and I to get the car we watend at the price we could afford. We had a wonderful experience and I would recommend Charles Barker Nissan to any of my friends. we watend at the price we could afford. We had a wonderful experience and I would recommend Charles Barker Nissan to any of my friends. More

The staff was very freindly, made me feel valued as a customer, and they worked to give me what I wanted within my means. Every detail was explained from the car accessories to the recommended maintenanc customer, and they worked to give me what I wanted within my means. Every detail was explained from the car accessories to the recommended maintenance schedule. I was introduced to Maintenance personnel, clerks, managers and everyone presented very genuine and sincere work ethic. Like they love their jobs and provided wonderful customer service. More