Banister Nissan of Norfolk

Doug my sales man was informed when i went to pick up the car that the radio in the car i was buying didnt work. He said he would check on it. Doug called me back a few days later to "touch base". He made no car that the radio in the car i was buying didnt work. He said he would check on it. Doug called me back a few days later to "touch base". He made no mention of the radio. I again asked him about the radio. This was on a friday. Doug said the svc dept was busy and he would check on it and call me monday. Thats tomorrow... If I dont hear from him by 5 pm i will be going to the dealership to speak to the manager... More

I knew what I wanted when I entered the dealership and the Sales person, Donovan Stone, was very helpful in showing me and telling me about the car I was thinking of buying...a 2011 Nissan Altima 3.5 SE. the Sales person, Donovan Stone, was very helpful in showing me and telling me about the car I was thinking of buying...a 2011 Nissan Altima 3.5 SE. He was knowledgeable about their product and most important to me was he did not push me into buying it. I would recommend Charles Barker's Dealership due to their friendliness, product, prices, knowledge and good salesmanship. More

When I first arrived I was greeted by a nice gentlemen. He explain to me that he was having some computer issue but he did not give up adding my service request into the system. He inform me that my reques He explain to me that he was having some computer issue but he did not give up adding my service request into the system. He inform me that my request would take a couple of hours to complete. I located a ride to my place of employment and back to the service center. When I arrived I inform the gentlemen that I was greeted earlier that I was ready for my car. He stated that it was probably still being service. however, I let him know that my car was not back there. He stated he would let the other guy know since for some reason my service request changed hands to another service agent. That was about 3:30. When I notice that it was almost 4:15 I asked the clerk if my paperwork was ready. she stated that I should go to where the cars get check in to see what was going on. No cars were out there and the other gentlemen stated he was coming out with my paper work. IT was now 4:30. He gave me a list of what I should get fixed and pointed to the direction of a parking lot where my PARKED car that was sitting for awhile was located. I was not happy. I had to wait an hour for a car that was parked in a parking lot. I did not request a ride nor did I get a ride to my place of my employment back to the service center. All I wanted was quality service, which I expected and did not receive. By the way they told me that my exhaust system would cost $700.00 to replace which they never inspected because if they did they would have known that the hole would not be able to be patched. The agents spoke to be as if I did not have money to fix my car. I just dish out $696.00. Whether I had money or not, no customer should be treated with this matter. Without customers, the service would be empty and out of business. I requested that for future customers that walk in no matter the race ALL CUSTOMERS should be treated to Quality Service and this was all I wanted was quality service from all areas of the service center. I purchased my vehicle and recommend my family to visit the dealership for service or purchase. However, I will no longer do so. I am very disappointed, such an establishment should not have such service of this matter. I will for now on take my service and money to another location where I know I will receive quality service and be treated with respect and appreciation. More

The salesman was great and we took our time to discuss and agree on a price. After 4 1/2 hours of waiting for the Finance person, I was finally seen. Only to find that the payment was different than wha and agree on a price. After 4 1/2 hours of waiting for the Finance person, I was finally seen. Only to find that the payment was different than what I was told as well as the terms. By time I would have signed anything (I wonder if this is by design). I admit that I was not in the best possible position to read the fine print, not to mention having a 2 year old cramped inside the dealership for over 4 hours). It was more like, "Sign here, here and here..." I made a terrible mistake by doing that, from now on, you can believe I will take 4 more hours to analyze the contract. I was had, I admit that, but never again. I would go into details about the game that was played, but I'm to ashamed to admit what I let happen to me. More

Mallin was very courteous, kind, and took the time to get to know the customer well. In fact, everyone I had contact with including the sales manager and the finance manager were all very personable and mad to know the customer well. In fact, everyone I had contact with including the sales manager and the finance manager were all very personable and made the experience of deciding and purchasing a new car enjoyable. I will be comming back to Charles Barker for many years and plan to tell my friends of my terrefic experience with this company. Sincerely Pete More

I called to scheduled an appointment for a major schedule maint. I was originally pleasantly surprised about the price I was quoted and made the appointment. I also confirmed the need of loaner car or a ri maint. I was originally pleasantly surprised about the price I was quoted and made the appointment. I also confirmed the need of loaner car or a ride back to my residence. Very specific about that because I know that particular service would take significant amount of time. I went to the dealership and they opened late; which shows they don't really care about customers time. Then when the tech started to write up the ticket the price was $40 more than what I was quoted; and I was also informed they don't provide loaner cars and since it was sat they couldn't give me a shuttle ride. Seemed like little bait and switch to get me in for the service call compared to what I was told on the phone when I made the appointment compared to what occurred when I showed up in person. I declined their service and took the car to a different dealership. More

I came in for my free oil change and they topped off the fluids as well. It was the first required service for my new car. I was called ahead of time and reminded to come in and when I arrived, I was immedi fluids as well. It was the first required service for my new car. I was called ahead of time and reminded to come in and when I arrived, I was immediately greeted and my car was taken right in. There was drinks and some snacks and a seat to wait in. I was very impressed and I look forward to my next service here. thank you, Tamara Trexler More

Great dealer customer service. Bad Customer service at Nissan Headquarters. Not a happy camper. Submitted paper work to them on Extended warranty. They messed it up with wrong name. Called and they say it Nissan Headquarters. Not a happy camper. Submitted paper work to them on Extended warranty. They messed it up with wrong name. Called and they say it is corrected but never recieved a new package with the proper name. All I get is it is in the mail. Wonder what they would have said if my payment check was in the mail. Would not recommend Nissan to anyone if thet screwed this up or not cared what if something really important happened. I believe in customer servive not being treated like a hot potato. More

My wife and I first met salesman Ron Watson who showed us the truck models in stock. None met our needs so he then referred us to the sales manager, Richard Geczi. Richard immediately took charge and scann the truck models in stock. None met our needs so he then referred us to the sales manager, Richard Geczi. Richard immediately took charge and scanned the dealer market for the Nissan Titan we were wanting. Our desires were unique and very few models of the type were were seeking were available. Apparently others thought the same and the market for our truck model dried up. It became apparent that we needed to special order our Titan. Richard worked deligently to beat all competitors prices (Nissan, Ford, Dodge, General Motors etc.) and the final package that he presented to us helped make our decision an easy one. We were impressed with the straight talk and accommodating manner of the sales experience. In retrospect, we love the Nissan Titan truck and feel especially fortunate to have met Richard and Ron since our whole buying experience with Charles Barker was the best we ever had! I would not hesitate to recommend family and friends to that dealership since I know from personal experience that they will get a very fair deal and enjoy working with an especially pleasant staff. Don & Darlene Moskowicz More

from the moment i walk in the door. i was greeting with a friendly smile and everybody make me feel important. that is why i decided to purchase my car there. i would recommended this dealership because of t friendly smile and everybody make me feel important. that is why i decided to purchase my car there. i would recommended this dealership because of the friendliness and caring that they put in each person. More