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Banister Nissan of Norfolk
Norfolk, VA
241 Reviews
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Showing 241 reviews
May 31, 2018
Service Department Ripoff I would give zero stars if I could! My 81 year old Mom took her 2012 Rogue to Banister Nissan yesterday to get an inspection, an oil/filter change, I would give zero stars if I could! My 81 year old Mom took her 2012 Rogue to Banister Nissan yesterday to get an inspection, an oil/filter change, and her wipers replaced. They did all of that, and no issues with those services. However, they also talked her into getting the Bilstein engine flush, a brake system flush, and a fuel system cleaning/flush. I think they charged my Mom in excess of $250 for those services, and none of them were needed. My Mom's car only has 28K miles on it. An engine flush "could" be beneficial in an old car, where regular oil was used and not changed very often. My Mom's car only has 28K miles on it and has always had full synthetic oil on regular changes. As for the fuel system flush, give me a break. Fuel injectors "can" get dirty, in about 80K miles. Certainly not at 28K miles, and even if they were, a can of fuel injector cleaner can fix that - not a $100 service at the dealership. Finally, the brake system flush is pretty much a cash grab and a predatory service pushed upon people that don't know anything about vehicle maintenance. The brake system is a closed system. It would never need to be flushed unless it was somehow contaminated, and I'm not even sure how that it could happen on it's own. It's xxxx unlikely on a low mileage car. Clearly this dealership saw my Mom as an easy mark, and she usually calls me BEFORE she allows anyone to do any work. She didn't this time, and these criminals took full advantage of her. Joe Wachner, the Service Manager there, is clearly running a predator like service department, taking advantage of people who don't know any better. He should be ashamed! My Dad was a career Marine, and if he was still with us, he would be in there ripping this dealership a new one. And I'm not local, or I'd be in there doing the same. I did reach out to them yesterday, and to this point they have ignored my inquiries. My Mom, an 81 year old military widow is on a fixed budget and doesn't deserved to be ripped off like this. And really cannot afford to be. I implore the Tidewater military community to stay away from Banister Nissan. And really, all of Tidewater. No one deserves to get ripped off, and that's what this place does. They rip you off. Hit them where it counts the most. Take your business elsewhere. More
by tjfmlf
Employees Worked With
Joe Wachner
March 24, 2018
Serving in excellence! Jean made this buying experience easy. He relieved my stress and nervousness with his thorough explanations.He was professional and genuinely cared ab Jean made this buying experience easy. He relieved my stress and nervousness with his thorough explanations.He was professional and genuinely cared about my needs. I will definitely refer anyone planning to buy a car to him. I came in unsure and left out the owner of a new car and all thanks to Jean! More
by Angel Williams
Employees Worked With
Angela Freeman, Aaron Swan, Jean Castel
March 15, 2018
Very Professional & Awesome Salesman From the time I walked on the car lot Jean made sure I was well taken care of. Did I think I was going to get a car that day? No I didn't! Jean was ve From the time I walked on the car lot Jean made sure I was well taken care of. Did I think I was going to get a car that day? No I didn't! Jean was very knowledge and understandable of my situation. I told him what I could afford and made sure it was in my range. The first car he shown me is what I fell in love with. I would recommend anyone to Jean Castel. A man that's very driven, equipped and intellectual. Thanks again Jean for making my dreams come true! God is beyond awesome! More
by ash_86
Employees Worked With
Jean Castel
March 12, 2018
Bamboozled My car has always been serviced with Nissan of Norfolk. 04/10/2015 I had front struts mounts and bearings repaired on the front end of my vehicle, whi My car has always been serviced with Nissan of Norfolk. 04/10/2015 I had front struts mounts and bearings repaired on the front end of my vehicle, which cost me around 800.00. The service guy did apply some type of discount so I agreed to this amount. Now almost 3 years later, I’m having the same Issue, same location on my vehicle . I called the service center to ask about OEM parts and warranty and was advised by a service manager Taylor that after market parts were used, it should’ve been used and the employees who did the work, no longer work there. Unsure of why she’s telling me that they are no longer employed because the company is still Nissan. She then told me that she would speak with her manager. After numerous callbacks to the service center I was told that aftermarket parts are not under warranty and there is nothing that can be done about this, however no where on my receipt states that I was not getting my original parts. I am so upset. I Understand that time had passed but as a loyal customer to this location(every oil change) and so fourth. This should’ve never happen. I paid for a service that wasn’t rendered. I’m now contacting corporate. I’m very disappointed More
by Kevjord
Employees Worked With
Taylor
December 16, 2017
Customer service, service I received help from Megan in the service department, she was very professional and helpful with speedy service . I would recommend other customers to I received help from Megan in the service department, she was very professional and helpful with speedy service . I would recommend other customers to her also More
by Driver757
Employees Worked With
Megan Jensen
November 01, 2017
Excellent Great customer service , will do everything possible to make sure your problem is fixed and see if they can help you out anyway possible. Also I loved Great customer service , will do everything possible to make sure your problem is fixed and see if they can help you out anyway possible. Also I loved how they treat you like family and won’t get irritated if you ask a million questions they make sure to explain it so you understand overall I loved my experience here. More
by Bellag012
Employees Worked With
Alex Hargrow, Angie Freeman, Jean Castel
October 13, 2017
Best Experience EVER!!! If you are ever in Norfolk or the surrounding area and are in search of a car, this is the place to go. Eric Turner greeted me with a smile and made m If you are ever in Norfolk or the surrounding area and are in search of a car, this is the place to go. Eric Turner greeted me with a smile and made my first car purchase experience something I'll never forget. The amazing staff and the wonderful customer service made me feel at ease when making my purchase. Trust me, this is the place to go. More
by JaNae Emerson
Employees Worked With
Ray Sims, Eric Turner
October 02, 2017
Horrible Service Experience I made a 4:00 PM service appointment online. Upon arrival for my appointment, I was told I didn't have one in their system. Additionally, I was told I made a 4:00 PM service appointment online. Upon arrival for my appointment, I was told I didn't have one in their system. Additionally, I was told that there was no way that the system could allow me to make a 4:00PM appointment. It was at that point that I showed the service consultant one of many text message reminders, so this shows their initial lie. After I was told I would be "squeezed" in as if I didn't have an appointment in the first place, I sat in the waiting room for two hours up until closing at which I was told that they wouldn't be able to inspect my car. This is honestly the worst experience I've ever had with Nissan of Norfolk, and I don't plan on returning. I will start taking my business elsewhere. More
by Cabz00
Employees Worked With
Michael Komives
August 02, 2017
Rental Department My rental experience with Nissan of Norfolk was, by far, one of the most efficient and friendliest car rental processes I've experienced. I had just My rental experience with Nissan of Norfolk was, by far, one of the most efficient and friendliest car rental processes I've experienced. I had just arrived from Michigan where my connecting flight was delayed several hours and upon my arrival found out my luggage was lost in route. It was a treacherous day! However, I have to say, Denise Barnes was an absolute delight! As I told her my story, she said with a smile, and I quote, "You sit back and relax and I'll make this as quick and simple as possible." And she did just that. She gave me a cup of coffee, then my contract and before I knew it, I was on my way! Her kindness, efficiency and professionalism was a welcome end to an otherwise exasperating day! She saw the person, not just the customer. Denise, thats what's up! More
by Kim Leavell
Employees Worked With
Denise Barnes
June 15, 2017
Great salesman's ship. Antonio gates its right.He is very pleasant to talk with and friendly. He works very hard for his Nissan family as well as his own family. All around Antonio gates its right.He is very pleasant to talk with and friendly. He works very hard for his Nissan family as well as his own family. All around a great guy. More
by Thomas Harris
Employees Worked With
Antonio Cochran
