Banister Nissan of Norfolk

Best Car Buying experience EVER! Mr. BRANCH knows his stuff about cars. Hes not only looking to sell you a car but offers his honest opinion and gives you the best deal that works for Mr. BRANCH knows his stuff about cars. Hes not only looking to sell you a car but offers his honest opinion and gives you the best deal that works for you. I respect honesty and great customer service and Mr. Branch went above and beyond my expectations. I will continue doing business with him for future purchases. More

One Happy Customer With this being my first car buying experience, I was a little nervous walking into the dealership. But Mr.Branch and the Nissan staff made me feel r With this being my first car buying experience, I was a little nervous walking into the dealership. But Mr.Branch and the Nissan staff made me feel right at home! I'm so grateful to Nissan of Norfolk for making this experience one to remember! More

Thank you Soooo much!!!!! Big shout out to Nissan of norfolk especially Erick!!!!awesome staff !!!! Could not be happier with the whole buying experience Need a new car go see Big shout out to Nissan of norfolk especially Erick!!!!awesome staff !!!! Could not be happier with the whole buying experience Need a new car go see Eriick Aquino!! More

So nice I came back twice! I had recently purchased a new car from them a little over a year ago but due to a growing family I needed an upgrade. They worked with me and put me I had recently purchased a new car from them a little over a year ago but due to a growing family I needed an upgrade. They worked with me and put me in a crossover I love. My sales lady Kristal was awesome, she kept things going smoothly and my husband and I at ease. Thank you for the hospitality! More

Nissan of Norfolk 2016 customer As a first time buyer, my experience was really great and I received excellent customer service. Really great to know that there are people like Bern As a first time buyer, my experience was really great and I received excellent customer service. Really great to know that there are people like Bernard Branch at Nissan of Norfolk who really value their customers! I love my 2015 Nissan Sentra and plan on returning to Nissan of Norfolk to purchase a New Pathfinder in a few years after I am ready for a second vehicle. Wouldn't buy a car anywhere else! More

Jesus is still in the blessing business! Amen?! Praise Jesus!!! I had a great experience ! Kristal "BossLadyofKarz" Branch was excellent, knowledgeable and really worked with me!!! Now I'm giving G Praise Jesus!!! I had a great experience ! Kristal "BossLadyofKarz" Branch was excellent, knowledgeable and really worked with me!!! Now I'm giving God the glory and singing the praise for my new Sentra SV!! Thank you Jesus and thanks Ms Kristal!!! More

Horrible service I have a fix under warranty and it took two weeks to even get a call back after my initial consultation. Then once parts were ordered it took another I have a fix under warranty and it took two weeks to even get a call back after my initial consultation. Then once parts were ordered it took another week. Once my car was finally in the shop another problem was found and I left my car to be fixed and did not hear from them for over a day after leaving messages asking about when my car would be ready. Communication is very poor and many messages went unanswered. More

Dont use the service depatment I took my 2014 Nissan Versa Note to Nissan of Norfolk for about a year for regular maintainence. I have had two bad experiences with the serivce depa I took my 2014 Nissan Versa Note to Nissan of Norfolk for about a year for regular maintainence. I have had two bad experiences with the serivce department. I took my car for an oil change and presented a coupon for free tire rotation only to get home and find out they did not rotate the tires. I guess they thought I wouldn't notice. I called the service department they said it did not need to be rotated. My tires had not be rotated for more than 6 months and in that time I had taken two long distance trips. My latest experience I bought a new Nissan Sentra which I was very pleased with the sales department. I took it back three weeks later for the free car wash and they scratched my car door and gave me a run around as to who is resposible Nissan or the car wash. I bought it to the attention of the sales person and sale manager when they gave me my car. I was sent on a wild goose chase between the Car wash manager and Nissan service manager of which neither returned my calls. I wont use the service department anymore. I'm done. Make sure you check your work and your car after service. Dont expect a response from them unless you complain directly to Nissan Consumer Affairs. More

Service and sales Most trusted dealership in Hampton roads as far as service and sales is concern. The dealership's staff in service are truly exceptional in doing thei Most trusted dealership in Hampton roads as far as service and sales is concern. The dealership's staff in service are truly exceptional in doing their jobs. More