Barker Buick GMC Cadillac - Service Center

This service department consistently performs above my expectations. Always finished on time and at the quoted price. I have been coming here for 15 years and I'm never disappointed. expectations. Always finished on time and at the quoted price. I have been coming here for 15 years and I'm never disappointed. More

Fantastic customer experience. All of the staff is friendly and helpful every time. Barker is the best! We purchased in Lexington and Travis and Steve were so helpful. Service in Bloomington was gr friendly and helpful every time. Barker is the best! We purchased in Lexington and Travis and Steve were so helpful. Service in Bloomington was great too with Shane and Brian. More

Since buying a car at Barker and having service done on location, I find their mechanics and upfront personnel to be very knowledgable and helpful. location, I find their mechanics and upfront personnel to be very knowledgable and helpful. More

The service team is courteous, accurate, knowledgeable and on time. Oil change and tires rotated. The price was right and the car was ready ahead of time. and on time. Oil change and tires rotated. The price was right and the car was ready ahead of time. More

Selling cars that needed work! Brakes were low and thumps . The sales manager was not willing to help me to get it resolved. I will never buy a vehicle at Barker again😡 . The sales manager was not willing to help me to get it resolved. I will never buy a vehicle at Barker again😡 More

I had a fabulous experience at Barker Buick GMC Cadillac. The service techs were polite and professional. When I was walking to the customer lounge the shuttle driver asked if I would like a cup of coffee! W The service techs were polite and professional. When I was walking to the customer lounge the shuttle driver asked if I would like a cup of coffee! When I said that would be nice he put on a pair of gloves and got a cup for me. That is excellent customer service! More

They are always friendly and efficient. They always remember my name. The waiting area is clean and welcoming with plenty of coffee available. Excellent customer service. remember my name. The waiting area is clean and welcoming with plenty of coffee available. Excellent customer service. More

I went in for routine maintenance and the experience was great as usual. I was greeted promptly and they were ready to take the vehicle. During the inspection they found that another item needed service and great as usual. I was greeted promptly and they were ready to take the vehicle. During the inspection they found that another item needed service and showed it to me and then told me they could take care of it or that I could do it on my own. There was no pressure and they were not at all pushy. More

My service was performed as requested. In addition he answered another question about steering performance by printing information about the issue. The sales staff member also answered a question regard answered another question about steering performance by printing information about the issue. The sales staff member also answered a question regarding OnStar. More

Sales: 5 Star. Service: Leaves much to be desired. Jon Reed is a 5 star, above and beyond sales person. He has taken care of us from day one and is not afraid to make sure the work gets done. He is alw Jon Reed is a 5 star, above and beyond sales person. He has taken care of us from day one and is not afraid to make sure the work gets done. He is always open with communication and will check with the service department to make sure that all of my work is being done. Jon is everything you want in a sales person and then some. My issue comes from the actual service department. We dealt with Rick, who is nice enough and can get the work done. However, you could tell that he is overwhelmed. He had no communication with us and put our vehicle off for a few days which made it take longer than we were told it would. If there had been more communication about the wait the service would have rated higher for us. At the moment, however, they are pushing to get a 3. More